Customer Service Manager Resume Examples

customer service manager

  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all
  • Met all customer call guidelines including services levels,handle 

customer service manager

  • Implement 
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.departmental policies, procedures, and service standards in conjunction with management.
  • Maintain and follow standard quality, safety, environmental and infection control policies and procedures
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

customer service manager

  • Supported sale rep. in opening new accounts and upgrading existing service.
  • Quickly and effectively solved customer challenges.
  • Maintained quality control/satisfaction records and constantly seeking new ways to improve customer service .
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.

customer service manager/ bookkeeper

  • Provide excellent customer service, making sure the customer is 100% satisfied upon leaving. 
  • Provide answers and solutions for all customer concerns or questions.
  • Issue price adjustments, refunds, and rain checks  to customers. 
  • Monitor cashiers to ensure company policy is always followed. 
  • Coach team members on proper procedures while using the register.
  • Give overrides when performing refunds, voids, alcohol sales, or cashing checks. 
  • Resolve any problems/errors a cashier or fellow team member encounters, and direct team members on how to overcome specific issues for future reference. 

customer service manager/ warehouse manager

  • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
  • Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Updates receivables by totaling unpaid invoices.
  • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 
  • processing orders.
  • operating mechanical and IT systems.
  • liaising with customers and other departments.
  • training, supervising and appraising staff.

customer service manager

  • Order Automation ambassador 2013-present. Enhanced Order Automation rate driven from 6% to 89% which far beyond APAC stress goals.
  • Led Coaching in Work Process, SAP knowledge and good attitude to the team, in order to ensure accurate order handling to achieve 99.77% order entry accuracy with maintain performance at high level.   Analyze root cause thru OTC report and provide preventive solution to CSR to improve individual performance. 
  • Give all team members a meaningful job to occupy any spare time that would be otherwise wasted. 
  • Direct all team members when to go on break, when to count out, and delegate cleaning responsibilities to each person to ensure everyone leaves their shift on time. 

senior customer service manager

  • First point of contact for Insurance policy holders to notify/ query on their losses.
  • Worked on Commercial Motor Accident paper notification and Personal Accident paper notification.
  • Document the accident scenario with the details of Injury of the policy holder,  vehicle damages , third party vehicle damages and any other losses.
  • Arrange Break down team for the policy holder in case of emergencies.
  • Assign engineers for vehicle damage estimation and arrange for necessary maintenance of vehicle or repair work.
  • Raise payment for the repair work.
  • Work in close coordination with other support functions, ensuring smooth business operations.

customer service manager

  • Reviewing reports to establish baseline customer satisfaction levels.
  • Contacting customers who have complained and work with them to resolve their issues.
  • Promoting a positive work environment for employees and leading by example.
  • Managing staffing levels for the customer service counter and other key areas.
  • Ensuring associates are adequately trained and up to date on current procedures.

customer service manager

  • Ensure all throwbacks and miscellaneous items have been put away or thrown out. 
  • Put expired/bad product in reclamation to be given credit. 
  • Fully stock each register with all required items for the morning. 
  • maintaining statistical and financial records.

customer service manager

  • planning.
  • ensuring that quality objectives and delivery deadlines are met.
  • Stock ordering from overseas & interstate 
  • planning and organising production schedules