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customer service manager

  • Daily management of the plastic surgery agency including a high level of planning, decision making, organization and control.
  • Provides a high standard of communication and interaction between the hospital, and customers regarding surgery bookings. 
  • Direct, supervise and evaluate work activities of coordinators and other staff. 
  • Review monthly reports of finances and total surgery bookings. 

customer service manager/acting gm

  • Enhanced business strategies for the store by managing its operations, finances, merchandise, and human resource.
  • Drove total store sales to +12mil 
  • Formulated strategies for Old Navy credit card.
  • Created the team’s schedule in order to support the business’ needs.
  • In charge of opening and closing the store in harmony with the Old Navy’s standards thus performing a manager-on-duty responsibility.
  • Monitored and adjusted daily planner accordingly when opening the store.
  • Ensured employees were up to date with current company policies and procedures.

customer service manager

  • Lead a group of 10 employees in taking ownership of customer issues and following through to final resolution.
  • Negotiated with multiple technician services to achieve the best rates in the industry. 
  • Managed KIOSK’s largest deployments by providing site survey, site prep and installation services. 
  • Established work templates for contracted technicians to better serve as KIOSK representatives including job duties, expectations, code of ethic, escalation points, etc. 
  • Developed a system to analyze ticket data to formulate reports and detect trends on critical metrics including visits per account, component failures, root cause of failures, spend per visit, etc. 

customer service manager

  • Led day to day operations in Customer Service 
  • Scheduled employees time off in ADP 
  • Communicated company expectations to Customer Service team
  • Trained Customer Service on new processes and procedures

customer service manager

  • Service level to customers
  • Manage system information and keeping it up to date.
  • Manage and train a team of three Account Managers and one Direct Despatch Executive
  • Review and ensure Open Orders are shipped on time
  • Ensure invoices and credit notes are raised in an accurate and timely manner
  • Liaise with Finance Department regarding customers’ accounts status
  • Create new products in system (Prima Solutions)