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1

customer service manager

  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all
  • Met all customer call guidelines including services levels,handle 
2

customer service manager

  • Implement 
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.departmental policies, procedures, and service standards in conjunction with management.
  • Maintain and follow standard quality, safety, environmental and infection control policies and procedures
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
3

customer service manager

  • Supported sale rep. in opening new accounts and upgrading existing service.
  • Quickly and effectively solved customer challenges.
  • Maintained quality control/satisfaction records and constantly seeking new ways to improve customer service .
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
4

customer service manager/ bookkeeper

  • Provide excellent customer service, making sure the customer is 100% satisfied upon leaving. 
  • Provide answers and solutions for all customer concerns or questions.
  • Issue price adjustments, refunds, and rain checks  to customers. 
  • Monitor cashiers to ensure company policy is always followed. 
  • Coach team members on proper procedures while using the register.
  • Give overrides when performing refunds, voids, alcohol sales, or cashing checks. 
  • Resolve any problems/errors a cashier or fellow team member encounters, and direct team members on how to overcome specific issues for future reference. 
5

customer service manager/ warehouse manager

  • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
  • Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Updates receivables by totaling unpaid invoices.
  • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 
  • processing orders.
  • operating mechanical and IT systems.
  • liaising with customers and other departments.
  • training, supervising and appraising staff.