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1
customer service manager
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all
- Met all customer call guidelines including services levels,handle
2
customer service manager
- Implement
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.departmental policies, procedures, and service standards in conjunction with management.
- Maintain and follow standard quality, safety, environmental and infection control policies and procedures
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
3
customer service manager
- Supported sale rep. in opening new accounts and upgrading existing service.
- Quickly and effectively solved customer challenges.
- Maintained quality control/satisfaction records and constantly seeking new ways to improve customer service .
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
4
customer service manager/ bookkeeper
- Provide excellent customer service, making sure the customer is 100% satisfied upon leaving.
- Provide answers and solutions for all customer concerns or questions.
- Issue price adjustments, refunds, and rain checks to customers.
- Monitor cashiers to ensure company policy is always followed.
- Coach team members on proper procedures while using the register.
- Give overrides when performing refunds, voids, alcohol sales, or cashing checks.
- Resolve any problems/errors a cashier or fellow team member encounters, and direct team members on how to overcome specific issues for future reference.
5
customer service manager/ warehouse manager
- Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
- Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Updates receivables by totaling unpaid invoices.
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- processing orders.
- operating mechanical and IT systems.
- liaising with customers and other departments.
- training, supervising and appraising staff.
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