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1

customer service director

  • Implemented and integrated Zendesk customer support system with email and phone support across three distinct E-commerce stores
  • Managed and supervised a team of 7 customer support agents, responding to hundreds of emails and calls each day. 
  • Executed 7 distinct wholesale deals with affiliate sellers totaling $15k across all sales combine
  • E-commerce stores grossed over $1M in revenue during the first year of operation