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1

customer service analyst

  • Conducted and analyzed service test for numerous businesses
  • Created detailed written reports regarding customer experiences 
  • Enacted a variety of different scenarios catered to specific situations 
  • Evaluated interior and exterior facilities to ensure compliance with standards 
2

customer service analyst

  • Interact with customers via inbound telephone calls to provide information and assistance.
  • Achieve productivity standards & goals while maintaining highest level of customer service.
  • Process transactions & reply to inquires related to products & services.
  • Capture complaints.
3

customer service analyst

  • Handling customer requests via telephone , e-mail and chat service
  • Providing shipping details and updates
  • Handling returns and refunds
  • Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. 
4

customer service analyst

  • Answer incoming calls from customers with order inquiry and/or trouble reports. 
  • Provide customers with service activation support for Voice, Data and Video service including but not limited to, home router configuration and activation of set top boxes.
  • Create trouble reports and provide customers with trouble status.
  • Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups. 
  • Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report. Customers may be irate or dissatisfied with our service. 
5

customer service analyst

  • Maintaining customers informed as to the status of their orders.
  • Creation of sales reports and pending orders for daily meetings
  • Creation of corresponding paperwork such as picklists for our warehouse to prepare and ship.
  • Give support to our USA Facilities and customer service team to pass relevant information on production and shipping process of orders.
  • Customer contact via phone or e-mail
  • Follow up on pending orders from the moment they are received in our system until they are shipped and received at our customer’s door.