Customer Service Analyst Resume Examples

customer service analyst

  • Conducted and analyzed service test for numerous businesses
  • Created detailed written reports regarding customer experiences 
  • Enacted a variety of different scenarios catered to specific situations 
  • Evaluated interior and exterior facilities to ensure compliance with standards 

customer service analyst

  • Interact with customers via inbound telephone calls to provide information and assistance.
  • Achieve productivity standards & goals while maintaining highest level of customer service.
  • Process transactions & reply to inquires related to products & services.
  • Capture complaints.

customer service analyst

  • Handling customer requests via telephone , e-mail and chat service
  • Providing shipping details and updates
  • Handling returns and refunds
  • Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. 

customer service analyst

  • Answer incoming calls from customers with order inquiry and/or trouble reports. 
  • Provide customers with service activation support for Voice, Data and Video service including but not limited to, home router configuration and activation of set top boxes.
  • Create trouble reports and provide customers with trouble status.
  • Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups. 
  • Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report. Customers may be irate or dissatisfied with our service. 

customer service analyst

  • Maintaining customers informed as to the status of their orders.
  • Creation of sales reports and pending orders for daily meetings
  • Creation of corresponding paperwork such as picklists for our warehouse to prepare and ship.
  • Give support to our USA Facilities and customer service team to pass relevant information on production and shipping process of orders.
  • Customer contact via phone or e-mail
  • Follow up on pending orders from the moment they are received in our system until they are shipped and received at our customer’s door.

customer service analyst

  • Asesorar al cliente o realizar el mantenimiento del sistema de software.
  • Capacitar a los usuarios para usar equipos nuevos o modificados.
  • Diagnostico, solución de problemas de hardware, software u otros problemas de red y sistema, y ​​reemplazo de los componentes defectuosos cuando fuera necesario.
  • Implementar y proporcionar soporte técnico para servicios y equipos de voz.
  • Recomendar cambios para mejorar los sistemas y las configuraciones de red.
  • Coordinar con los vendedores y con el personal de la empresa para facilitar las compras de equipos.

customer service analyst

  • Managing the existing or potential client portfolio to facilitate their access to change of energy supplier;
  • Ensuring the continuity of the billing process for the customer portfolio;
  • Managing the complaints process by communicating with customers on the available channels (e-mail and chat);
  • Identification of digital channel improvements areas, using the experience and data gathered from users via the platform

customer service analyst

  • Submitted completed orders quickly to maximize delivery efficiency.
  • Evaluated customer information to explore issues, develop potential solutions maintaining high quality service.
  • Answered customer questions about product availability ans shipments times.
  • Helped customer everyday by approaching with positive attitude and resolution.
  • Close contact with foreign agents.
  • International logistics.