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1
customer service analyst
- Conducted and analyzed service test for numerous businesses
- Created detailed written reports regarding customer experiences
- Enacted a variety of different scenarios catered to specific situations
- Evaluated interior and exterior facilities to ensure compliance with standards
2
customer service analyst
- Interact with customers via inbound telephone calls to provide information and assistance.
- Achieve productivity standards & goals while maintaining highest level of customer service.
- Process transactions & reply to inquires related to products & services.
- Capture complaints.
3
customer service analyst
- Handling customer requests via telephone , e-mail and chat service
- Providing shipping details and updates
- Handling returns and refunds
- Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries.
4
customer service analyst
- Answer incoming calls from customers with order inquiry and/or trouble reports.
- Provide customers with service activation support for Voice, Data and Video service including but not limited to, home router configuration and activation of set top boxes.
- Create trouble reports and provide customers with trouble status.
- Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups.
- Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report. Customers may be irate or dissatisfied with our service.
5
customer service analyst
- Maintaining customers informed as to the status of their orders.
- Creation of sales reports and pending orders for daily meetings
- Creation of corresponding paperwork such as picklists for our warehouse to prepare and ship.
- Give support to our USA Facilities and customer service team to pass relevant information on production and shipping process of orders.
- Customer contact via phone or e-mail
- Follow up on pending orders from the moment they are received in our system until they are shipped and received at our customer’s door.
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