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1

customer executive

  •  Confer with customers by telephone to provide information about products or services, solve or report queries, process loans, and 
  •  Raising a ticket on behalf of customers to back-end team for particular error 
  • Review loans and policy terms,determine whether the customer is eligible for requested loans and process loans
  •  Turning particular transactions into Easy Monthly Installments- Emi’s and processing of loans on request 
  • Solicit sales of new or additional services or products, such as  credit cards.
2

customer executive

  • Attending calls and filling client requirement
  • Briefing about our product and quality service
  • Helping juniors to close the deal
  • Focus to complete the Target
3

senior customer executive

  • Providing information to customers.
  • Handling queries regarding modems(broadband).
  • handling queries for British telecom services.
  • A professional approach in answering calls and provide information about products and services.
4

sr. customer executive

  • Handling Banking, NRI, Credit Cards, Elite, HNI Gold Clients
  • Displaying complete onus to the customers query – Cross Selling/up selling on set products
  • Coaching Team, Motivating & Developing Team members, conducting briefings
  • Taking over escalations real-time, Social Media Escalations, CEO Escalations ,Support Part of Elite Desk, Dispute Team
  • Coached new telephone agents on service techniques and provided scoring through quality assurance program
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
5

senior customer executive

  • Designing itinerary for long haul and Short Haul destinations (Domestic / International) .
  • Designing FIT itinerary.
  • Selling GIT packages for all destinations.
  • Closing the booking by providing suitable packages.
  • Confirming the package on system, parking  payment to the customer file as per the accounting standard.
  • Dealing with Operations to get the quotes and for confirmations.
  • Handling customers for Foreign exchange and getting it done from Forex team.