Customer Executive Resume Examples

customer executive

  •  Confer with customers by telephone to provide information about products or services, solve or report queries, process loans, and 
  •  Raising a ticket on behalf of customers to back-end team for particular error 
  • Review loans and policy terms,determine whether the customer is eligible for requested loans and process loans
  •  Turning particular transactions into Easy Monthly Installments- Emi’s and processing of loans on request 
  • Solicit sales of new or additional services or products, such as  credit cards.

customer executive

  • Attending calls and filling client requirement
  • Briefing about our product and quality service
  • Helping juniors to close the deal
  • Focus to complete the Target

senior customer executive

  • Providing information to customers.
  • Handling queries regarding modems(broadband).
  • handling queries for British telecom services.
  • A professional approach in answering calls and provide information about products and services.

sr. customer executive

  • Handling Banking, NRI, Credit Cards, Elite, HNI Gold Clients
  • Displaying complete onus to the customers query – Cross Selling/up selling on set products
  • Coaching Team, Motivating & Developing Team members, conducting briefings
  • Taking over escalations real-time, Social Media Escalations, CEO Escalations ,Support Part of Elite Desk, Dispute Team
  • Coached new telephone agents on service techniques and provided scoring through quality assurance program
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations

senior customer executive

  • Designing itinerary for long haul and Short Haul destinations (Domestic / International) .
  • Designing FIT itinerary.
  • Selling GIT packages for all destinations.
  • Closing the booking by providing suitable packages.
  • Confirming the package on system, parking  payment to the customer file as per the accounting standard.
  • Dealing with Operations to get the quotes and for confirmations.
  • Handling customers for Foreign exchange and getting it done from Forex team.

senior customer executive

  •  Selling Cruise packages.
  • Selling Eurail Tickets with the help of concern team.
  • Coordinating with passenger from the date of booking till Final Handover   regarding the payment collection, visa processing documents & Forex.
  • Processing the refund of passenger if any after client travel.

customer executive

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide products information.
  • Maintaining Client management records and reporting the progress of sale to  the  Manager.
  • Sending promotional mails to the clients.
  • Issuing Travel Insurance.

senior customer executive

  • Dive deep into performance numbers, perform gap analysis and take data-driven actions to increase the customer experience and efficiency of your operation.
  • Be a passionate advocate for all riders and driver partners within the business, putting customer insights to good use.
  • Maintain excellent interpersonal skills and professionalism while delivering the best customer services.
  • Pilot new support products and modalities to constantly improve operation
  • Identify opportunities for additional resources
  • Work cross functionally, and internationally, to ensure alignment on goals, priorities and successful rollout of new initiatives. 
  • Support key initiatives across business teams to grow strategic and long term opportunities with various partners. This involves wearing many hats and jumping in to help teammates when the needs arise

customer executive

  • Continuously evaluated business operations to effectively align workflow’s for optimal area coverage and customer satisfaction.
  • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues. 
  • Issuing International & domestic ticket from Portal.

customer executive

  • Local market research
  • Interacting and meeting with customers.
  • Evaluate and implement the most cost cutting distribution model for the company.
  • Identify and resloved problems of the PSR and RA.
  • Evaluate effective retailers in the area and build relationship to drive business.