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6

senior customer executive

  •  Selling Cruise packages.
  • Selling Eurail Tickets with the help of concern team.
  • Coordinating with passenger from the date of booking till Final Handover   regarding the payment collection, visa processing documents & Forex.
  • Processing the refund of passenger if any after client travel.
7

customer executive

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide products information.
  • Maintaining Client management records and reporting the progress of sale to  the  Manager.
  • Sending promotional mails to the clients.
  • Issuing Travel Insurance.
8

senior customer executive

  • Dive deep into performance numbers, perform gap analysis and take data-driven actions to increase the customer experience and efficiency of your operation.
  • Be a passionate advocate for all riders and driver partners within the business, putting customer insights to good use.
  • Maintain excellent interpersonal skills and professionalism while delivering the best customer services.
  • Pilot new support products and modalities to constantly improve operation
  • Identify opportunities for additional resources
  • Work cross functionally, and internationally, to ensure alignment on goals, priorities and successful rollout of new initiatives. 
  • Support key initiatives across business teams to grow strategic and long term opportunities with various partners. This involves wearing many hats and jumping in to help teammates when the needs arise
9

customer executive

  • Continuously evaluated business operations to effectively align workflow’s for optimal area coverage and customer satisfaction.
  • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues. 
  • Issuing International & domestic ticket from Portal.
10

customer executive

  • Local market research
  • Interacting and meeting with customers.
  • Evaluate and implement the most cost cutting distribution model for the company.
  • Identify and resloved problems of the PSR and RA.
  • Evaluate effective retailers in the area and build relationship to drive business.