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coordinator/costumer service

  • Plan tour itineraries, applying knowledge of travel routes and destination sites.
  • Resolve any problems with itineraries, service, or accommodations.
  • Sell travel packages.
  • Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
  • Lead individuals or groups to tour site locations and describe points of interest.
  • Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
  • Pay bills and record checks issued.


  • Investigate customer or public complaints, determine nature and extent of problem, and recommend remedial measures.
  • Assign duties, responsibilities, and spans of authority to staff.
  • Establish and execute a class management plan with dedicated existing staff 
  • Manage full day schedule.


  • Create and complete forms (proprietary computer programs, Excel, Word) in accordance with company and industry procedures and accepted practices. 
  • Data entry of specifications, pricing, and sourcing of materials and items for acquisition and installation on projects. 
  • Organize physical materials and resources library according to specific areas, arrange for disposal and/or reuse of surplus materials. 
  • Use computers for various applications, such as database management, word processing, presentations, project budgets, cost estimates, client purchasing documents.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting information to payroll.
  • Create, maintain, and enter information into databases, record and submit for speaking engagements, create engagement purposes and learning objectives, manage book submissions for awards and publication.
  • Operate office equipment, such as fax machines, copiers, large format print machines, and computers. 


  • Pass on information from director to the employees.
  • Organize & manage various entertainment and educational events with the help of university management.
  • Inform classes about important announcements.
  • Conduct searches to find needed information, using such  multiple sources including the Internet.

coordinator, operational help desk

  • Facilitate field applications utilization and training
  • Produce and distribute training materials to field and management
  • Created, impoved and diveloped project strategy.
  • Closely coloborated with team members to prevent, identify and quickly solve the problems.