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collections specialist

  • Responsible for reaching out to customers to collect payment for overdue bills, loans, or other mortgage payments. Acts as the liaison between creditors and customers and manages overdue accounts.
  • Handling a diverse portfolio of defaulters failing to pay monthly mortgage which is above 180 days for final settlement offers.
  • Call the occupants(mortgagor) to offer Cash For Relocation assistance and following up with them for CFR documents till closure.
  • Call customers using telephone, email and Inform clients of overdue accounts and amount currently owed and at the same time attempt to collect payment.
  • Utilize computer systems to handle skip tracing, contact generation to Ensure all customer information is correct, including phone numbers and addresses.
  • Set up repayment plans and new terms of sale and Record new commitment to repay debt. 
  • Intensify the penetration by Skip Tracing, Contact Generation to trace the defaulted members to maximize the recoveries and providing variety payment plans.
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collections specialist

  • Wrote Customer correspondence, which documented repayment plans and special arrangements.
  • Made 230+ outbound calls daily to collect on accounts for Capital One clients in collections.
  • Recovered over 70% of all debts assigned to me by providing win-win compromises with clients infinancial jeopardy.
  • Follow up cardholders and inform them with their credit card status 
13

collections specialist

  • Responsible for collecting overdue debt from card members – working with an automatic dialler, performing inbound and outbound calls
  • Achieved top results monthly, consistently achieving the highest commission scale whilst ensuring QA stays at a 100% standard
  • Duties included processing payments over the phone, general customer service and updating account information
  • Achieved various awards including Excellence in Customer Feedback, Performer of the Quarter and Performer of the Year 2013
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collections specialist

  • Locate and notify customers of delinquent accounts by email and phone calls to solicit payments.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, and credit bureaus.
  • Offer best payment plan for cardholders to resolve their credit card balances 
  • Negotiate and make options for Cardholders to resolve their credit card balances 
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collections specialist

  • Prepared financial reports and reported to credit unions as needed
  • Collected on large and moderately complex past due accounts utilizing available technology  
  • Placed inbound/outbound calls at a rapid, high volume rate. 
  • Provided upbeat and positive phone manner  
  • Negotiated with customers to provide relief from past and current delinquencies