- Responsible for reaching out to customers to collect payment for overdue bills, loans, or other mortgage payments. Acts as the liaison between creditors and customers and manages overdue accounts.
- Handling a diverse portfolio of defaulters failing to pay monthly mortgage which is above 180 days for ﬁnal settlement offers.
- Call the occupants(mortgagor) to offer Cash For Relocation assistance and following up with them for CFR documents till closure.
- Call customers using telephone, email and Inform clients of overdue accounts and amount currently owed and at the same time attempt to collect payment.
- Utilize computer systems to handle skip tracing, contact generation to Ensure all customer information is correct, including phone numbers and addresses.
- Set up repayment plans and new terms of sale and Record new commitment to repay debt.
- Intensify the penetration by Skip Tracing, Contact Generation to trace the defaulted members to maximize the recoveries and providing variety payment plans.
- Wrote Customer correspondence, which documented repayment plans and special arrangements.
- Made 230+ outbound calls daily to collect on accounts for Capital One clients in collections.
- Recovered over 70% of all debts assigned to me by providing win-win compromises with clients infinancial jeopardy.
- Follow up cardholders and inform them with their credit card status
- Responsible for collecting overdue debt from card members – working with an automatic dialler, performing inbound and outbound calls
- Achieved top results monthly, consistently achieving the highest commission scale whilst ensuring QA stays at a 100% standard
- Duties included processing payments over the phone, general customer service and updating account information
- Achieved various awards including Excellence in Customer Feedback, Performer of the Quarter and Performer of the Year 2013
- Locate and notify customers of delinquent accounts by email and phone calls to solicit payments.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, and credit bureaus.
- Offer best payment plan for cardholders to resolve their credit card balances
- Negotiate and make options for Cardholders to resolve their credit card balances
- Prepared financial reports and reported to credit unions as needed
- Collected on large and moderately complex past due accounts utilizing available technology
- Placed inbound/outbound calls at a rapid, high volume rate.
- Provided upbeat and positive phone manner
- Negotiated with customers to provide relief from past and current delinquencies