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1

senior collections specialist

  • Handling Escalation calls related to Collection, Verifying payments.
  • Skip Tracing Resources, Strong knowledge of FDCPA, TCPA and FRC Legal Collection experience.
  • Effective Negotiator.
  • Confident and clear communication also creating a sense of urgency in making payments.
  • Evaluated accounts recommended appropriate action throughout the collection cycle.
2

collections specialist /customer service representative

  • Resolved challenging situations with friendly but firm strategies
  • Recorded all information regarding financial status of customers
  • Processed payments and contracts on accounts
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options 
3

collections specialist

  • Arrange for debt repayment or  establish repayment schedule based on customers financial  situations.
  • Locate and monitor over due accounts using computers and automated systems.
  • Recovers debt from delinquent accounts through successful negotiation of payments from dealers with overdue transaction accounts
  • Proven to provide quality customer service
4

collections specialist

  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Maintained high volume of calls to meet demands of busy group.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
5

senior collections specialist

  • Proven ability to influence others and negotiable in order to meet desired strong financial and numerical literacy
  • Used probing techniques to determine debtors’ reasons for delinquency.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Negotiated bids with investors for notes and sales to market delinquent mortgage notes.