Collections Specialist Resume Examples

senior collections specialist

  • Handling Escalation calls related to Collection, Verifying payments.
  • Skip Tracing Resources, Strong knowledge of FDCPA, TCPA and FRC Legal Collection experience.
  • Effective Negotiator.
  • Confident and clear communication also creating a sense of urgency in making payments.
  • Evaluated accounts recommended appropriate action throughout the collection cycle.

collections specialist /customer service representative

  • Resolved challenging situations with friendly but firm strategies
  • Recorded all information regarding financial status of customers
  • Processed payments and contracts on accounts
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options 

collections specialist

  • Arrange for debt repayment or  establish repayment schedule based on customers financial  situations.
  • Locate and monitor over due accounts using computers and automated systems.
  • Recovers debt from delinquent accounts through successful negotiation of payments from dealers with overdue transaction accounts
  • Proven to provide quality customer service

collections specialist

  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Maintained high volume of calls to meet demands of busy group.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.

senior collections specialist

  • Proven ability to influence others and negotiable in order to meet desired strong financial and numerical literacy
  • Used probing techniques to determine debtors’ reasons for delinquency.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Negotiated bids with investors for notes and sales to market delinquent mortgage notes.

collections specialist

  • Handled 500+ outbound and inbound calls daily with goal of collecting owed debt.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Processed payments and contracts on accounts.

collections specialist

  • Contact customers to respond to inquiries or to notify them of that their account is past due.
  • Collecting payments for past due and overlimits accounts.
  • Providing the best service by helping them  thru payment plans and other options to keep them back on track.
  • Changing information like address, phone numbers and other personal data with their authority.
  • Recommend strategies for customers to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans. 

collections specialist

  • Handles query about their mortgage
  • Performs collection for 30 days or more mortgage account
  • Obtaining financial information from the borrower to determine possible workout options 
  • Accepts inbound calls and process collection payments from 5/3 Bank’s delinquent credit card cardholders, mortgage loansand process promise to pay notes for current & delinquent customers.

collections specialist

  • Initiate contact with clients and negotiate suitable payment plans to bring accounts back to current status.
  • Thoroughly skip trace accounts to locate assets, new numbers, employment and addresses to contact clients.
  • Keeping records of client interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
  • Ensure all collections are conducted in full compliance with workplace, local, state and federal requirements.
  • Making up to 100 calls a day to collect on past due accounts.

collections specialist

  • Keeping records of client interactions or transactions, recording details of inquiries , complaints, or comments, as well as actions taken.
  • Initiate contact with clients and negotiate suitable payment plans to bring accounts back to current status. 
  • Handling all incoming calls and emails to collections department from clients regarding billing inquiries, and filing resolutions to remove late charges.
  • Thoroughly skip trace accounts to locate new numbers and addresses to contact clients.
  • Recommend payment options available to clients to prevent future late payments.
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