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Related Resumes & Cover Letters
1
senior collections specialist
- Handling Escalation calls related to Collection, Verifying payments.
- Skip Tracing Resources, Strong knowledge of FDCPA, TCPA and FRC Legal Collection experience.
- Effective Negotiator.
- Confident and clear communication also creating a sense of urgency in making payments.
- Evaluated accounts recommended appropriate action throughout the collection cycle.
2
collections specialist /customer service representative
- Resolved challenging situations with friendly but firm strategies
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
3
collections specialist
- Arrange for debt repayment or establish repayment schedule based on customers financial situations.
- Locate and monitor over due accounts using computers and automated systems.
- Recovers debt from delinquent accounts through successful negotiation of payments from dealers with overdue transaction accounts
- Proven to provide quality customer service
4
collections specialist
- Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
- Maintained high volume of calls to meet demands of busy group.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
5
senior collections specialist
- Proven ability to influence others and negotiable in order to meet desired strong financial and numerical literacy
- Used probing techniques to determine debtors’ reasons for delinquency.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Negotiated bids with investors for notes and sales to market delinquent mortgage notes.