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1

collections officer / relationship manager

  • Assist customers with regards to their disputes.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Utilized skip tracing tools to locate clients.
  • Located and monitored overdue accounts by using automated systems.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Received inbound calls and answered questions from customers satisfactorily.
2

collections officer

  • Telephone overdue account holders via autodialler
  • Obtain Promise to pay from overdue cardholder
  • Setting review and action dates
  • Determine appropriate collection steps
  • Recognise fraud and skip trace indicators and refer to appropriate department
  • Adherence to privacy and other legal requirements and policies
  • Minimal work in the Charge off Prevention Department
3

collections officer

  • Take inbound calls and deal with customer enquiries
  • Maintain high level of customer service at all times
  • Payment allocation/ data entry
  • Issues collection notices for contracts overdue
  • Set up direct debit arrangements
  • Negotiate payment arrangements for customers facing financial difficulties
4

senior collections officer

  •  Inbound and outbound calls
  • Communicating with debtor’s via email in an attempt to resolve their outstanding account.
  •  Engaging and corresponding with managers and colleagues on a daily basis to achieve desired outcomes.
  • Accurately and efficiently adding data into the system and maintaining a high degree of confidentiality.
  • Implementing positive collection techniques to resolve an outstanding account.
  • Working with colleagues to achieve individual and team KPI’s. 
  • Skip tracing.
5

collections officer

  • Contact delinquent accounts by phone and/or mail.
  • Analyze financial situation of delinquent borrowers; make recommendations to members to bring accounts current or to repossess collateral when other arrangements are unsuccessful.
  • Maintain accurate files and report on all collection activity.
  • Testify at legal proceedings as required.
  • Inform management of trends in underwriting contributing to delinquent/charged off loans.