Collections Officer Resume Examples

collections officer / relationship manager

  • Assist customers with regards to their disputes.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Utilized skip tracing tools to locate clients.
  • Located and monitored overdue accounts by using automated systems.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Received inbound calls and answered questions from customers satisfactorily.

collections officer

  • Telephone overdue account holders via autodialler
  • Obtain Promise to pay from overdue cardholder
  • Setting review and action dates
  • Determine appropriate collection steps
  • Recognise fraud and skip trace indicators and refer to appropriate department
  • Adherence to privacy and other legal requirements and policies
  • Minimal work in the Charge off Prevention Department

collections officer

  • Take inbound calls and deal with customer enquiries
  • Maintain high level of customer service at all times
  • Payment allocation/ data entry
  • Issues collection notices for contracts overdue
  • Set up direct debit arrangements
  • Negotiate payment arrangements for customers facing financial difficulties

senior collections officer

  •  Inbound and outbound calls
  • Communicating with debtor’s via email in an attempt to resolve their outstanding account.
  •  Engaging and corresponding with managers and colleagues on a daily basis to achieve desired outcomes.
  • Accurately and efficiently adding data into the system and maintaining a high degree of confidentiality.
  • Implementing positive collection techniques to resolve an outstanding account.
  • Working with colleagues to achieve individual and team KPI’s. 
  • Skip tracing.

collections officer

  • Contact delinquent accounts by phone and/or mail.
  • Analyze financial situation of delinquent borrowers; make recommendations to members to bring accounts current or to repossess collateral when other arrangements are unsuccessful.
  • Maintain accurate files and report on all collection activity.
  • Testify at legal proceedings as required.
  • Inform management of trends in underwriting contributing to delinquent/charged off loans.

collections officer

  • Maintained integrity of general ledger,  including up to excess of 400 accounts.
  • Contact customers by phone , email or letters for accounts between 30-60 days delinquent.
  • Take incoming call requests for client information .
  • Ledger based collection including both commercial and consumer .
  • Able to reach KPI 
  • Up to date training in NCCC and privacy laws .
  • Competence in skip tracing .

collections officer

  • Check to ensure that appropriate changes on the account were made to resolve customers’ problems.
  • Confer with customers by telephone to provide information about products or services, notate or obtain details of complaints/disputes. 
  • Competent in microsoft office and excel, and inhouse data base 
  • Can achieve high level outgoing call numbers 

collections officer

  • Maintain the end-to-end Accounts Receivable function as part of a small team
  • Handling incoming customer / store queries – Phone & Email
  • Processing Payments (credit cards) and allocating payments daily
  • Outgoing collection calls & account reconciliations
  • Risk Assessment of new applications / credit limit increases
  • Emailing & Posting Monthly Statements 
  • Accurate and Descriptive CRM Management, Data Entry & a good working knowledge of Microsoft AX Dynamics

collections officer

  • Handled inbound and outbound calls with the objective of collecting delinquent accounts
  • Transcribed each call on AS400 systems
  • Researched, analyzed, and settled all customer billing disputes
  •  Assisted debtors over the phone via 3rd party, to resolve and negotiate repayments 
  • Recorded information about financial status of customers and status of collection efforts
  •  Advised consumers of necessary actions and strategies for debt repayment based on financial situation and organizational guidelines 
  • Adapted to changes at work (products, services, policies). 

collections officer

  • Able to deal with hardship and resolve including full payment 
  • Knowledge of Equifax and default procedures 
  • Releasing Orders Daily in accordance with their terns and credit limits