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collections officer: Resume Samples & Writing Guide

Ian Davis 477 Creek Drive, Louisville, KY 40222
davisian31@outlook.com
818-062-8391

Professional Summary

 Highly motivated Collections Officer with proven ability to manage accounts receivable and ensure timely payments. Experienced in providing excellent customer service and resolving complex customer inquiries. 

Employment history

Chief Collections Officer, CVS Health Woonsocket, Rhode Island
December 2013 – Present
  • Update customer account information
  • Review customer accounts for accuracy and completeness
  • Generate collection letters and notices
Collections Officer, Microsoft Redmond, Washington
June 2013 – November 2013
  • Perform other administrative duties as needed
  • Update customer account information
  • Maintain customer contact information
Jr. Collections Officer, Bank of America Charlotte, North Carolina
June 2012 – May 2013
  • Maintain customer contact information
  • Investigate and resolve customer inquiries and complaints
  • Prepare reports on customer accounts

Education

University of Illinois, Urbana, Illinois
Master of Arts in Office Administration, April, 2012
University of Illinois, Urbana, Illinois
Bachelor of Science in Accounting, April, 2008

Skills

Innovation
Supervisory
Stress Management
Accounting
Accounts Payable
Cash Handling
Customer Service
Accounts Receivable

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Ursula King 796 Parkwood Drive, Cleveland, MN 56017
kingursula85@mail.com
756-464-6136

Employment history

Chief Collections Officer, CVS Health Woonsocket, Rhode Island
July 2015 – Present
  • Prepare reports on customer accounts
  • Investigate and resolve customer inquiries and complaints
  • Monitor customer accounts for delinquency
Collections Officer, JPMorgan Chase New York, New York
July 2014 – June 2015
  • Prepare customer account statements
  • Prepare reports on customer accounts
  • Analyze customer accounts to identify risk and determine appropriate action
Jr. Collections Officer, Google Mountain View, California
July 2013 – June 2014
  • Prepare reports on customer accounts
  • Prepare customer account statements
  • Process customer payments

Education

Cornell University, Ithaca, New York
Master of Arts in Human Resources Management, May, 2013
Cornell University, Ithaca, New York
Bachelor of Arts in Human Resources Management, May, 2009

Skills

Flexibility
Training
Critical Thinking
Troubleshooting
Word Processing
Cash Handling
Invoicing
Database Management
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Gus Griffin 370 Valley View Avenue, Ephraim, UT 84627
griffingus@mail.com
794-644-3818

Professional Summary

 Highly organized and detail-oriented Collections Officer with extensive experience in administrative and clerical roles. Proven track record of providing timely and accurate collections services to ensure successful financial outcomes. 

Employment history

Senior Collections Officer, General Electric Boston, Massachusetts
January 2011 – Present
  • Prepare and process legal documents
  • Generate collection letters and notices
  • Process customer payments
Collections Officer, JPMorgan Chase New York, New York
July 2009 – December 2010
  • Prepare customer account statements
  • Prepare and process legal documents
  • Negotiate payment arrangements with customers
Jr. Collections Officer, CVS Health Woonsocket, Rhode Island
January 2009 – June 2009
  • Investigate and resolve customer inquiries and complaints
  • Maintain customer contact information
  • Review customer accounts for accuracy and completeness

Education

Cornell University, Ithaca, New York
Master of Arts in Office Administration, November, 2008
Cornell University, Ithaca, New York
Bachelor of Science in Office Administration, November, 2004

Skills

Data Analysis
Coaching
Critical Thinking
Supervisory
Filing
Credit Management
Customer Service
Bookkeeping
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Earl Jones 401 River Road, Lusby, MD 20657
jonesearl81@yandex.com
941-250-0967

Professional Summary

 An experienced Collections Officer with a proven track record of efficiently and effectively managing accounts receivables. Possesses a keen eye for detail and excellent problem solving skills. 

Employment history

Senior Collections Officer, JPMorgan Chase New York, New York
July 2010 – Present
  • Update customer account information
  • Follow up with customers for payment
  • Monitor customer accounts for delinquency
Collections Officer, Bank of America Charlotte, North Carolina
February 2009 – June 2010
  • Review customer accounts for accuracy and completeness
  • Prepare reports on customer accounts
  • Prepare and process legal documents
Jr. Collections Officer, JPMorgan Chase New York, New York
February 2008 – January 2009
  • Analyze customer accounts to identify risk and determine appropriate action
  • Review customer accounts for accuracy and completeness
  • Monitor customer accounts for delinquency

Education

Stanford University, Stanford, California
Master of Science in Human Resources Management, December, 2007
Stanford University, Stanford, California
Bachelor of Arts in Human Resources Management, December, 2003

Skills

Planning
Customer Service
Strategic Thinking
Data Analysis
Bookkeeping
Reconciliation
Data Entry
Word Processing
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Zane Patterson 907 Valley View Avenue, Brookside, NJ 07926
zanepatterson33@gmail.com
933-030-2759

Professional Summary

 Highly organized and detail-oriented Collections Officer with a proven track record of success in the administrative and clerical field. Proven ability to effectively manage customer accounts and ensure timely payments. 

Employment history

Senior Collections Officer, CVS Health Woonsocket, Rhode Island
February 2012 – Present
  • Perform other administrative duties as needed
  • Process customer payments
  • Prepare and process legal documents
Associate Collections Officer, CVS Health Woonsocket, Rhode Island
August 2010 – January 2012
  • Prepare reports on customer accounts
  • Analyze customer accounts to identify risk and determine appropriate action
  • Investigate and resolve customer inquiries and complaints
Junior Collections Officer, CVS Health Woonsocket, Rhode Island
August 2009 – July 2010
  • Prepare reports on customer accounts
  • Generate collection letters and notices
  • Review customer accounts for accuracy and completeness

Education

University of Florida, Gainesville, Florida
Doctor of Medical Office Administration, July, 2009
University of Florida, Gainesville, Florida
Bachelor of Arts in Human Resources Management, July, 2005

Skills

Documentation
Business Acumen
Data Analysis
Risk Management
Database Management
Bookkeeping
Reconciliation
Customer Service
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collections officer Job Descriptions; Explained

If you're applying for an collections officer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

collections officer / relationship manager

  • Assist customers with regards to their disputes.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Utilized skip tracing tools to locate clients.
  • Located and monitored overdue accounts by using automated systems.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Received inbound calls and answered questions from customers satisfactorily.
2

collections officer

  • Telephone overdue account holders via autodialler
  • Obtain Promise to pay from overdue cardholder
  • Setting review and action dates
  • Determine appropriate collection steps
  • Recognise fraud and skip trace indicators and refer to appropriate department
  • Adherence to privacy and other legal requirements and policies
  • Minimal work in the Charge off Prevention Department
3

collections officer

  • Take inbound calls and deal with customer enquiries
  • Maintain high level of customer service at all times
  • Payment allocation/ data entry
  • Issues collection notices for contracts overdue
  • Set up direct debit arrangements
  • Negotiate payment arrangements for customers facing financial difficulties
4

senior collections officer

  •  Inbound and outbound calls
  • Communicating with debtor’s via email in an attempt to resolve their outstanding account.
  •  Engaging and corresponding with managers and colleagues on a daily basis to achieve desired outcomes.
  • Accurately and efficiently adding data into the system and maintaining a high degree of confidentiality.
  • Implementing positive collection techniques to resolve an outstanding account.
  • Working with colleagues to achieve individual and team KPI’s. 
  • Skip tracing.
5

collections officer

  • Contact delinquent accounts by phone and/or mail.
  • Analyze financial situation of delinquent borrowers; make recommendations to members to bring accounts current or to repossess collateral when other arrangements are unsuccessful.
  • Maintain accurate files and report on all collection activity.
  • Testify at legal proceedings as required.
  • Inform management of trends in underwriting contributing to delinquent/charged off loans.
1 2

collections officer / relationship manager Job Skills

For an collections officer / relationship manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Data Analysis
  • Excel
  • Word Processing
  • Customer Service
  • Typing
  • Database Management
  • Accounts Receivable
  • Accounts Payable
  • Bookkeeping
  • Collections
  • Credit Management
  • Cash Handling
  • Banking
  • Filing
  • 10-Key
  • Invoicing
  • Reconciliation
  • Spreadsheets
  • Budgeting
  • Microsoft Office

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your collections officer / relationship manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

George Davis 870 Willow Park, Dubach, LA 71235

Employment history

Lead Collections Officer, Bank of America Charlotte, North Carolina
April 2016 – May 2022
  • Follow up with customers for payment
  • Generate collection letters and notices
  • Prepare and process legal documents
Associate Collections Officer, JPMorgan Chase New York, New York
October 2015 – March 2016
  • Analyze customer accounts to identify risk and determine appropriate action
  • Maintain customer contact information
  • Perform other administrative duties as needed
Jr. Collections Officer, Walmart Bentonville, Arkansas
October 2014 – September 2015
  • Negotiate payment arrangements with customers
  • Prepare reports on customer accounts
  • Maintain customer contact information

Education

University of Illinois, Urbana, Illinois
Bachelor of Arts in Business Administration, August, 2014

Skills

Interpersonal
Attention to Detail
Adaptability
Project Management
Microsoft Office
Invoicing
Typing
Filing

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your collections officer / relationship manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Oliver Upton 26 Hillside Avenue, England, AR 72046
oliverupton@gmail.com
704-222-8808

Employment history

Junior Collections Officer, Google Mountain View, California
March 2022 – December 2022
  • ""I went to the store to buy some food.
  • I went too the store to buys some food.

Education

University of Michigan, Ann Arbor, Michigan
Doctor of Accounting, January, 2022
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Business Administration, January, 2018

Skills

Flexibility
Reporting
Self-Motivation
Computer Literacy
Typing
Accounts Receivable
Filing
Accounts Payable

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

collections officer / relationship manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collections officer / relationship manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Ian
Davis davisian31@outlook.com
818-062-8391
477 Creek Drive, Louisville, KY
40222

Chief Collections Officer
CVS Health
Woonsocket, Rhode Island

To the respected CVS Health Recruitment Team


I am a results-driven Collections Officer with 11 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Collections Officer role at CVS Health, where I believe I can make a valuable contribution to your team.


Throughout my life, I have pursued my passion for Scheduling and sought out opportunities to learn and grow. My experience in Administrative & Clerical has given me valuable skills such as Innovation and Supervisory that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Collections Officer to the position and work with a team of like-minded individuals to achieve our common goals.


Thank you for considering my application for the Chief Collections Officer role. I am looking forward to a future where we work together to drive this organization's success.


Best regards,
Ian Davis
818-062-8391
davisian31@outlook.com

Ian Davis






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