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collections officer

  • Maintained integrity of general ledger,  including up to excess of 400 accounts.
  • Contact customers by phone , email or letters for accounts between 30-60 days delinquent.
  • Take incoming call requests for client information .
  • Ledger based collection including both commercial and consumer .
  • Able to reach KPI 
  • Up to date training in NCCC and privacy laws .
  • Competence in skip tracing .
7

collections officer

  • Check to ensure that appropriate changes on the account were made to resolve customers’ problems.
  • Confer with customers by telephone to provide information about products or services, notate or obtain details of complaints/disputes. 
  • Competent in microsoft office and excel, and inhouse data base 
  • Can achieve high level outgoing call numbers 
8

collections officer

  • Maintain the end-to-end Accounts Receivable function as part of a small team
  • Handling incoming customer / store queries – Phone & Email
  • Processing Payments (credit cards) and allocating payments daily
  • Outgoing collection calls & account reconciliations
  • Risk Assessment of new applications / credit limit increases
  • Emailing & Posting Monthly Statements 
  • Accurate and Descriptive CRM Management, Data Entry & a good working knowledge of Microsoft AX Dynamics
9

collections officer

  • Handled inbound and outbound calls with the objective of collecting delinquent accounts
  • Transcribed each call on AS400 systems
  • Researched, analyzed, and settled all customer billing disputes
  •  Assisted debtors over the phone via 3rd party, to resolve and negotiate repayments 
  • Recorded information about financial status of customers and status of collection efforts
  •  Advised consumers of necessary actions and strategies for debt repayment based on financial situation and organizational guidelines 
  • Adapted to changes at work (products, services, policies). 
10

collections officer

  • Able to deal with hardship and resolve including full payment 
  • Knowledge of Equifax and default procedures 
  • Releasing Orders Daily in accordance with their terns and credit limits