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1
collection supervisor
- Daily supervision of all collection agents.
- Preparation of Daily Productivity of Individual collection agent.
- Preparation of Monthly Action Plan.
- Preparation of Collection Strategy
- Implementation of Collection Strategy and Procedures.
- Monthly assessment of individual collection agent performance.
2
collection supervisor
- Collect/Work past due accounts
- Make follow up calls on over due balances, set up payments arrangements
- Balance and reconcile my batch at the end of the day
- Updating and verifying patients insurance, address, phone number and ect.
- Answer multi phone lines
- Make deposits for company
3
collection supervisor
- Oversees a company’s process of retrieving money owed to the clients.
- Manages the collectors who collect the money.
- Handles complaints or difficult calls.
- Makes sure collectors comply with company policies when contacting debtors to collect past due balances that they owe.
- Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
- Keeps up with changes in state and federal laws governing debt collections and makes sure collectors receive training on any changes in laws.
- Makes sure the collectors operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with debtors.
4
collection supervisor
- Monthly assessment of individual collection agent performance.
- Monitors call reports to make sure collectors are making enough phone contacts each day.
- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
- Tracks the rate of success of the entire process and continues to make adjustments when necessary.
5
collection supervisor
- Leading the area coordinator and field collector
- Ensure the fulfillment of man power according to the quota required in each region
- Mapping and make categorization area
- Reporting to Head Office and Area Collection Manager
- Conducting field sampling, control and back up
- Determine the payment pattern for NPL account
- Reach the target set by the company
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