Collection Supervisor Resume Examples

collection supervisor

  • Daily supervision of all collection agents.
  • Preparation of Daily Productivity of Individual collection agent.
  • Preparation of Monthly Action Plan.
  • Preparation of Collection Strategy
  • Implementation of Collection Strategy and Procedures.
  • Monthly assessment of individual collection agent performance.

collection supervisor

  • Collect/Work past due accounts
  • Make follow up calls on over due balances, set up payments arrangements
  • Balance and reconcile my batch at the end of the day
  • Updating and verifying patients insurance, address, phone number and ect.
  • Answer multi phone lines
  • Make deposits for company

collection supervisor

  • Oversees a company’s process of retrieving money owed to the clients.
  • Manages the collectors who collect the money.
  • Handles complaints or difficult calls.
  • Makes sure collectors comply with company policies when contacting debtors to collect past due balances that they owe.
  • Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
  • Keeps up with changes in state and federal laws governing debt collections and makes sure collectors receive training on any changes in laws.
  • Makes sure the collectors operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with debtors.

collection supervisor

  • Monthly assessment of individual collection agent performance. 
  • Monitors call reports to make sure collectors are making enough phone contacts each day.
  • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
  • Tracks the rate of success of the entire process and continues to make adjustments when necessary.

collection supervisor

  •  Leading the area coordinator and field collector 
  •  Ensure the fulfillment of man power according to the quota required   in each region 
  •  Mapping and make categorization area 
  •  Reporting to Head Office and Area Collection Manager 
  •  Conducting field sampling, control and back up 
  •  Determine the payment pattern for NPL account 
  •  Reach the target set by the company 

collection supervisor

  • Trains new employees and holds training reviews for established employees.
  • Performs audits of accounts that are in the system.
  • Establishes quality control standards and maintains and enforces them over time.
  • Negotiates payment arrangements and follows up to make sure the payments are made.
  • Researches and locates missing information that is needed for the staff to perform their jobs at optimum levels.
  • Authorizes financial settlements with people who owe large debts.

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