Collection Agent Resume Examples

collection agent

  • Dealing with clients with terminated contracts and still have outstanding to settle their Accounts to nil.
  • Investigating any discrepancies that need to be resolved with clients that connected to Different departments.
  • Reporting to finance director, SAMA, and CCHI regarding the terminated contracts to Assist them in taking the right decision.
  • Preparing and updating the month end report with new terminated contracts.

collection agent

  • Handling outbound and inbound calls for Australian and New Zealand energy, bank and other services to collect debt
  •  Managing work list for everyday at the same time to reach the daily target. 
  • We used Wincollect for checking the debtors details, Microsoft excel for tracking cash collected amount and VICI for dialer.
  • Locate and notify customers of delinquent accounts by mail and 

collection agent

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments 
  •  Listen to customer requests. 
  •  Determine charges for services requested, collect deposits or payments, or arrange for billing. 
  •  Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. 
  •  Check to ensure that appropriate changes were made to resolve customers’ problems. 

collection agent

  • Call guarantors on predictive dialer and try to help them resolve their debts
  • Update accounts
  • Take credit card information
  • Collects funds, if costumer didn’t pay in bank on time.

collection agent

  • Answer customer questions regarding problems with their account.
  • Notify customers of delinquent accounts by mail , telephone to solicit payment.
  • Record information about financial status of customers and status of collections efforts.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.Read plans, instructions, or specifications to determine work activities.