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client services manager

  • Personally developed the Client Services function into a department with professionals that facilitated the transformation of a business startup to a recognized industry leader within its space. 
  • Provided value added services that ensured the proper utilization of the Wiznet product. Created, implemented and executed training programs and client relations designed to train judges, court administrators and attorneys. 
  • Improved communication between key players in the sales effort by effectively networking nationwide sales offices to streamline communication and enhance client relations. 
  • Played a key role in new business development by driving a rebranding and re-marketing of the corporate image, website and product line.
  • Supported sales team initiating and closing government contracts projected to produce $30 million in revenue. 
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client services manager

  • Coordinated department transition from Vancouver, Canada to Antigua
  • Managed client service department of 5
  •  Personally managed the account of the company’s top client – Sportsbook.com (Sporting Bet)
  •   Weekly reporting
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client services manager

  • Onboard clients to new Human Resource Management System.
  • Provide client training during client visits.Create training modules
  • Create video tutorials
  •   Multi tasking
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client services manager

  • Demonstrated history of taking ownership and resolving customer issues
  • Experience in managing motor claims or an understanding of the claims process.
  • Proven ability to build rapport with customers
  • Exceptional customer service skills and communication skills
  • Effective workload management and ability to prioritise tasks
  • High attention to detail, be confident in negotiating with stakeholders and clear decision-making skills
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client services manager

  • Accurately researched and resolved customers service issues or billing complaints by performing activities such as  refunding money, or adjusting bills.
  •  Resolve service or technical issues for customers by asking clear and specific questions.
  •  Work autonomously
  •  Co ordinate Pre and Post client requirements