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1

client service representative

  • Build sustainable relationships of trust through open and interactive communication
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  •  Maintaining customer accounts by recording account information
  • Ghost system recovery of log files and system fix
2

client service representative

  • Dispatch vendors for 100+ facilities.
  • Monitor inventory levels and requisition or purchase supplies and equipment as needed.
  • Create service jobs and invoices for customers
  • Prepare and issue work schedules, deadlines, and duty assignments for technicians.
  • Check to ensure that appropriate actions were made to resolve customers’ problems.
3

client service representative

  • A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience
  • Strong client relationship skills
  • Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  • Ability to learn and apply basic concepts in new situations
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and Wage Works.
  • Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
4

client service representative

  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintaining customer accounts by recording account information.
  • Ghost system recovery of log files and system fix.
  • Familiar with CRM systems and practices.
5

client service representative

  • Provide technical and end user trouble shooting and diagnostics for reported application issues resulting from upgrades and ongoing application support
  • Create and maintain all necessary case documentation
  • Participate in the management of contracted client upgrades and installations; includes diagnostic at the application, database and operating system levels, as well as working with end users in adopting new technology and functionality
  • Determine the nature of all client requests and determine the correct internal contact
  • Build and maintain strong relationships with the clients that utilize supported software suites
  • Assist in the development, maintenance and updating of detailed functional and technical design documentation
  • Provide system level and testing for new patches, minor and major version releases, document test results, and work with client and product development to amend deficiencies