Client Service Representative Resume Examples

client service representative

  • Build sustainable relationships of trust through open and interactive communication
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  •  Maintaining customer accounts by recording account information
  • Ghost system recovery of log files and system fix

client service representative

  • Dispatch vendors for 100+ facilities.
  • Monitor inventory levels and requisition or purchase supplies and equipment as needed.
  • Create service jobs and invoices for customers
  • Prepare and issue work schedules, deadlines, and duty assignments for technicians.
  • Check to ensure that appropriate actions were made to resolve customers’ problems.

client service representative

  • A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience
  • Strong client relationship skills
  • Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  • Ability to learn and apply basic concepts in new situations
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and Wage Works.
  • Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner

client service representative

  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintaining customer accounts by recording account information.
  • Ghost system recovery of log files and system fix.
  • Familiar with CRM systems and practices.

client service representative

  • Provide technical and end user trouble shooting and diagnostics for reported application issues resulting from upgrades and ongoing application support
  • Create and maintain all necessary case documentation
  • Participate in the management of contracted client upgrades and installations; includes diagnostic at the application, database and operating system levels, as well as working with end users in adopting new technology and functionality
  • Determine the nature of all client requests and determine the correct internal contact
  • Build and maintain strong relationships with the clients that utilize supported software suites
  • Assist in the development, maintenance and updating of detailed functional and technical design documentation
  • Provide system level and testing for new patches, minor and major version releases, document test results, and work with client and product development to amend deficiencies

client service representative

  • Greeting clients & providing excellent customer service
  • Check-in study participants & answering all of their questions
  • Restocking refreshments & cleaning each study room
  • Moving tables & chairs around based on project needs
  • Conducting outbound phone calls to potential study participants
  • Doing other duties/tasks including, but not limited to:
  • Front Desk Reception

client service representative

  • Place outbound calls to physician offices for diagnostic.
  • Appropriately documents incoming and outgoing calls, fax over all positive results.
  • Performs research for test codes and pricing according to the clients account
  • Performs research regarding account issues and responds in a professional, timely manner.

client service representative/team leader

  • Assisted various clients to onboard an online reporting tool by extending the shift coverage & achieving cash flow quality up to 98%
  • Monitor the daily workload is allocated flawlessly and within the agreed SLA time
  • Build relationship with the departments key stakeholders (Controllers, Systems Control etc) to ensure business needs are understood and to enhance the service offering
  • Participating in process & project related business calls for application and technological enhancement from a SME standpoint to represent the process along with the team leader and to ensure that the action items are executed on the ground level.   
  • Production of various MIS reports for use by the management.
  • Regular liaison with the onshore team and line managers, ensuring the offshore team respond appropriately to queries generated onshore – develop and maintain a robust communication channel with LoBs
  • Deciphers complex exceptions, performing root-cause analysis on why exceptions exist. Analyzes trends, enters reconciliation data and ensures proper aging

client service representative, receptionist, account representative

  • Trained, mentored and facilitated onboarding of new employees ensuring continuation of quality customer service
  • Assisted potential clients in their decision making process while maintaining existing clientele
  • Answered and managed large numbers of incoming and outgoing calls
  • Managed enrollments, cancellations, eligibility files, data entry, queries, assisted with end of the month reports and provided clients with new product information
  • Coordinated board and committee meetings, including schedules and information, preparation and distribution
  • Maintained tight security protocols, including sign in sheets and badge distribution
  • Distributed incoming and outgoing mail

client service representative

  • Assuring client satisfaction, administrative work, invoicing, billing…
  • Dealing with client accounts. (Due money, balance,  agreements…)
  • Dealing with suppliers’ orders and accounts. Stationary and stock inventory
  • Managed office supply order forms and requests, guest welcome boards and repair service company visits