call center team lead Resume Examples

call center team lead

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Coordinate with staff when making schedule to ensure coverage for the work day.
Pull and analyze reports of incoming traffic and report findings to management for strategy evaluation.
Lead and oversee weekly team meetings.
Organize analytics reports for traffic of the office and shift focuses to increase productivity and return.
Conduct interviews with future potential employees and process hiring-related paperwork.
Take part in tech meetings / law firm phone calls.
Designed a new way of managing incoming and outgoing calls in the office which resulted in a productivity increase.

Design and display welcome PowerPoints and/or Excel sheets for incoming guests.
Conduct up training with representatives and lead team.
Fix and diagnose IT issues within the office up to and including setting up work stations and fixing existing work stations.
Assist law firms with any issues they may have and provide any reports they request.