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1

call center

  • answer calls and respond to emails 
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information 
2

call center

  • Manage large amounts of incoming calls. 
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure customer satisfaction. 
  • Follow communication procedures, guidelines and policies. 
  • Provide accurate, valid and complete information by using the right methods. 
3

call center

  •  Keep records of calls placed and received, and of related toll charges. 
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
4

call center

  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports
5

call center

  • I am able to handle multiple tasks on a daily basis
  • I use a creative approach to problem solve.
  • Dependable person who is great at time management.
  • Ready to learn new things.
  • Always energetic and eager to learn new skills.
  • Even though I take my work seriously, I do have a good sense of humor.