Call Center Operator Resume Examples

call center operator

  • Answering phone calls of customers. 
  • Providing the necessary information to the customer. 
  • Re-entering the payments. 
  • Correcting the payments on the wrong numbers. 
  • Reserving and registering problems raised by the customers. 
  • Transferring the problems to the relevant departments. 
  • Received multiple positive reviews acknowledging dedication to excellent customer service. 

call center operator

  • Speak professionally when attending calls
  • Transfer calls as per requirement
  • Set up conference calls
  • Send messages, emails, or notification lists regarding extraordinary events and alarms

call center operator

  • Search for debtor’s personal informations in HR
  • Searching for debtor through various websites of family members 
  • Promoted company products, services, and savings plans.
  • Informed customers about their account balances and other account details.

call center operator

  • Creating Pick up orders
  • Track & Trace shipments, 
  • Communication with carriers and clients about Pick ups and other necessary information
  • Handling and solving reclamation true emails or by phone

call center operator

  • Received and handled calls, emails, text messages or instant messages from customers.
  • Made arrangements with the customers to pay balance in full or set up the best possible arrangements.
  • Documented all collection activity
  • Maintained good public relations
  • Communicated clearly and effectively, both orally and in writing

call center operator

  • Answer customer questions regarding merchandise and pricing.
  • Support customer needs by fielding diverse questions about issues such as available merchandise, currentprices and upcoming company changes.
  • Enter orders into a computer database system.
  • Provide excellent customer care by responding to requests, assisting with product selection and handling orderingfunctions.
  • Assist customers by listening closely, finding solutions to problems and making recommendations based onproduct knowledge.

call center operator

  • Duties and responsibilities included answering multi phone calls from Samsung service centers.
  • Every service center had it’s own number that we had to verify before any information was given regarding any unit.
  • Assist service center with warranty of units and what Samsung would cover. I also assist with all the recall units.
  • Calls were monitored and entered on a spreadsheet that was sent out to the manager at the end of the day. That’s how we know what units were services on what day. 

call center operator

  • Billing inquires 
  • Changing direct debits 
  • Advising fee structures 
  • Helping customers with daily requests
  • Online promotions related to customers accounts 
  • Quoting pay out figures on customer accounts
  • Up to 80 phone calls a day

call center operator

  • Communicated with customers via phone or email and provided high-quality support and resolution to their issues.
  • Worked on the improvement of all customer service processes in order to increase efficiency and customer satisfaction.
  • Assisted in sales, collected feedback from clients, and performed other duties as required.