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1

call agent

  •  Accurate data entry and navigation of ERP
  • Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
  • Receive incoming calls from customers with technical issues
  •  Respond by phone to requests for help or information made through our SMS system
  • Escalate customer issues that are not easily solved by telephone
  • Make calls in accordance to all relevant sales and aftersales processes
2

call agent

  • Meeting with each customer needs.
  • Resolving each customer issue.
  • Answering all calls on time.
  • Being pleasant.
  • Carrying out follow ups to ensure that customers are happy even after assisting them. 
3

call agent

  • Receive and document verbal and online information from the public.
  • Analyzing information, highlighting important information and cross referencing to criminal cases both in Canada and United States.
  • Prepare each reporting for law enforcement agencies.
  • Escalate crisis line calls to appropriate bodies.
  • Obtain accurate details and immediately escalate reportings on wanted persons to relevant authorities. 
4

call agent

  •  Connect and build rapport with a variety of customers by actively listening to the customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  •  Delivered reliable solutions to our customers with a sense of urgency and sound judgment. Drove the sale of Rogers products and services by consistently exceeding individual sales targets
  •  Aquired three awards of excellence since my hiring
  • Greet inbound callers and try my best to assist the best way I can.
5

call agent

  • Update personal for magazine subscriptions
  • Take surveys for voting season and other political events
  • Recommend improvements in products.
  • Handled outbound calls to provide one-call resolution and services to customers