Call Agent Resume Examples

call agent

  •  Accurate data entry and navigation of ERP
  • Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
  • Receive incoming calls from customers with technical issues
  •  Respond by phone to requests for help or information made through our SMS system
  • Escalate customer issues that are not easily solved by telephone
  • Make calls in accordance to all relevant sales and aftersales processes

call agent

  • Meeting with each customer needs.
  • Resolving each customer issue.
  • Answering all calls on time.
  • Being pleasant.
  • Carrying out follow ups to ensure that customers are happy even after assisting them. 

call agent

  • Receive and document verbal and online information from the public.
  • Analyzing information, highlighting important information and cross referencing to criminal cases both in Canada and United States.
  • Prepare each reporting for law enforcement agencies.
  • Escalate crisis line calls to appropriate bodies.
  • Obtain accurate details and immediately escalate reportings on wanted persons to relevant authorities. 

call agent

  •  Connect and build rapport with a variety of customers by actively listening to the customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  •  Delivered reliable solutions to our customers with a sense of urgency and sound judgment. Drove the sale of Rogers products and services by consistently exceeding individual sales targets
  •  Aquired three awards of excellence since my hiring
  • Greet inbound callers and try my best to assist the best way I can.

call agent

  • Update personal for magazine subscriptions
  • Take surveys for voting season and other political events
  • Recommend improvements in products.
  • Handled outbound calls to provide one-call resolution and services to customers

call agent

  • Perform data entry services for the company in regards to punching in customer information, call logs.
  • Made outbound calls to potential clients.
  • Ensures day to day call targets are met, a fair distribution of tasks and effective communication of all staff member’s.
  • Identify, build and maintain a sustainable relationship with the customer.

call agent

  • Taking orders on calls and reviews from customers.
  • To check whether the order is delivered or not.
  • To maintain the attendance record of the riders and call agents.
  • Got the bonus at the end of the month because of regular employee.

call agent

  • Informed  customers about their healthcare benefits
  • Perceived all information about healthcare.  
  • + Trainee of the week.
  • Listen to customer requests and engage into directories to answer questions and provide telephone information.

call agent

  • call center- whereby calls was to be answered and agents as myself should attend either tracfone or safe link customer.
  • very formal
  • was graded where as my job was exceptional
  • I helped customers with speed and quality that regularly surpassed set goals. 

call agent/facilitator

  • Facilitating Urgent/Emergent and Life or Limb consultations for physicians across Ontario via telephone while remaining professional and courteous 
  • Triaging and prioritizing calls in order of urgency
  • Multi-tasking in a high stress, fast paced environment
  • Utilizing a multitude of computer applications at once on 3 screens
  • Joint Health & Safety Committee, Call Center Operations Committee, Revised Call Record Committee