Assistant Team Leader Resume Examples

assistant team leader

  • Greeted guests and took Food & Beverage orders while communicating with other team members.
  • Responded to customer concerns in a sincere and professional manner
  • Prepared and served Food & Beverage items to guests.
  • Operated a cash register and made sure guests received proper change.
  • Cleaned, sanitized, and swept/mopped work areas
  • Stored and rotated stock and food items within assigned work locations 
  • Performed opening and closing procedures related to the assigned Food & Beverage location and as directed by shift supervisors 

assistant team leader

  • Oversee a group of 10-12 people ages 18-24 along with the Team Leader
  • Provide respectful communication between the team and our work supervisors
  • Prtovide direct service and support to individuals or clients 
  • Establish and maintain relationships with other agencies and organizations 
  • Evaluate the work of the team to ensure the work completed was done to the best of the teams ability
  • Produce a weekly progress report that kept track of the work the team accomplished over time with their sponsoring organizations
  • Complete any task given

assistant team leader

  • Performs collection activities over the phone ( Security Bank xdays / PNB collections / Aeon Credit Service ) 
  • Managing team target in the absence of the Team Leader 
  • Delegating daily tasks ( Attendance/PTP/Conf
  • Answering teammates questions and resolving issues 
  • Coaching teammates on their areas for improvements/weakness/strengths 

assistant team leader ( chat & email )

  • Data Analyses, Report managing, Views and triggers ( Zendesk, GoodData )
  • Managed team workload to reach production targets
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues
  • Created staff schedules, approved requested time off, and updated reports
  • Supervised 50 staff and contractors
  • Oversaw process improvements and offered courses of action for correcting reoccurring issues
  • Worked with customer service representatives to handle escalated customer issues

assistant team leader

  • Planning and executing of ordering and merchandising for AD change overs.
  • Running the Front-End efficiently to ensure customer satisfaction.
  • Coach, train and develop all team members.
  • Delegated jobs to team members for an even distribution of responsibilities to keep up positive appearances among guests

assistant team leader (sales)

  • Work along side team members to complete tasks
  • Provide support and safety for the team 
  • Oversaw customer service Escalation to reduce complaints
  • Managed team workload to reach targets for specific tasks

assistant team leader

  •   Helping in the running and managing the call center daily
  •  Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents
  • Recommend and purchase gadgets to enhance job performance at the call center

assistant team leader

  • Ensures daily tasks, answering employee questions and resolving issue.
  • Includes assigning individual work tasks and assessing employee work performance.
  • Conduct regular review of all call center agents performance and organize training sessions.Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards

assistant team leader

  • Supervised staff in the Exam department under the leadership of the Process Leader.
  • Ensured Exam department shift staff met daily operational goals.
  • Resolved examiners queries by answering questions.
  • Ensured staff complied with Target quality customer service standards.
  • Delegated daily shift tasks to employees.
  • Provided coverage for employees who were taking time off.

assistant team leader

  • As Assistant team leader, managing multiple reports of team it includes team quality and production.
  • Planning and work delegation : Inventory or work Planning and assigning inventory to the subordinates.
  • Client interaction : Interacting to the client on conference calls as well as in mails to share the work data, which will be in an organized way by using excel spreadsheet tables and charts. 
  • Overpayment recovry : Analyzing the claims, validating and recovering the overpaid claims, which is billed by the healthcare providers.