assistant team leader Resume Examples

assistant team leader

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Greeted guests and took Food & Beverage orders while communicating with other team members.
Responded to customer concerns in a sincere and professional manner
Prepared and served Food & Beverage items to guests.
Operated a cash register and made sure guests received proper change.
Cleaned, sanitized, and swept/mopped work areas
Stored and rotated stock and food items within assigned work locations
Performed opening and closing procedures related to the assigned Food & Beverage location and as directed by shift supervisors

Oversee a group of 10-12 people ages 18-24 along with the Team Leader
Provide respectful communication between the team and our work supervisors
Prtovide direct service and support to individuals or clients
Establish and maintain relationships with other agencies and organizations
Evaluate the work of the team to ensure the work completed was done to the best of the teams ability
Produce a weekly progress report that kept track of the work the team accomplished over time with their sponsoring organizations
Complete any task given

Performs collection activities over the phone ( Security Bank xdays / PNB collections / Aeon Credit Service )
Managing team target in the absence of the Team Leader
Delegating daily tasks ( Attendance/PTP/Conf
Answering teammates questions and resolving issues
Coaching teammates on their areas for improvements/weakness/strengths

Data Analyses, Report managing, Views and triggers ( Zendesk, GoodData )
Managed team workload to reach production targets
Delegated daily tasks, addressed employee questions, and resolved scheduling issues
Created staff schedules, approved requested time off, and updated reports
Supervised 50 staff and contractors
Oversaw process improvements and offered courses of action for correcting reoccurring issues
Worked with customer service representatives to handle escalated customer issues

Planning and executing of ordering and merchandising for AD change overs.
Running the Front-End efficiently to ensure customer satisfaction.
Coach, train and develop all team members.
Delegated jobs to team members for an even distribution of responsibilities to keep up positive appearances among guests

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