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1
assistant team leader
- Greeted guests and took Food & Beverage orders while communicating with other team members.
- Responded to customer concerns in a sincere and professional manner
- Prepared and served Food & Beverage items to guests.
- Operated a cash register and made sure guests received proper change.
- Cleaned, sanitized, and swept/mopped work areas
- Stored and rotated stock and food items within assigned work locations
- Performed opening and closing procedures related to the assigned Food & Beverage location and as directed by shift supervisors
2
assistant team leader
- Oversee a group of 10-12 people ages 18-24 along with the Team Leader
- Provide respectful communication between the team and our work supervisors
- Prtovide direct service and support to individuals or clients
- Establish and maintain relationships with other agencies and organizations
- Evaluate the work of the team to ensure the work completed was done to the best of the teams ability
- Produce a weekly progress report that kept track of the work the team accomplished over time with their sponsoring organizations
- Complete any task given
3
assistant team leader
- Performs collection activities over the phone ( Security Bank xdays / PNB collections / Aeon Credit Service )
- Managing team target in the absence of the Team Leader
- Delegating daily tasks ( Attendance/PTP/Conf
- Answering teammates questions and resolving issues
- Coaching teammates on their areas for improvements/weakness/strengths
4
assistant team leader ( chat & email )
- Data Analyses, Report managing, Views and triggers ( Zendesk, GoodData )
- Managed team workload to reach production targets
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues
- Created staff schedules, approved requested time off, and updated reports
- Supervised 50 staff and contractors
- Oversaw process improvements and offered courses of action for correcting reoccurring issues
- Worked with customer service representatives to handle escalated customer issues
5
assistant team leader
- Planning and executing of ordering and merchandising for AD change overs.
- Running the Front-End efficiently to ensure customer satisfaction.
- Coach, train and develop all team members.
- Delegated jobs to team members for an even distribution of responsibilities to keep up positive appearances among guests
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