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1

assistant team leader

  • Greeted guests and took Food & Beverage orders while communicating with other team members.
  • Responded to customer concerns in a sincere and professional manner
  • Prepared and served Food & Beverage items to guests.
  • Operated a cash register and made sure guests received proper change.
  • Cleaned, sanitized, and swept/mopped work areas
  • Stored and rotated stock and food items within assigned work locations 
  • Performed opening and closing procedures related to the assigned Food & Beverage location and as directed by shift supervisors 
2

assistant team leader

  • Oversee a group of 10-12 people ages 18-24 along with the Team Leader
  • Provide respectful communication between the team and our work supervisors
  • Prtovide direct service and support to individuals or clients 
  • Establish and maintain relationships with other agencies and organizations 
  • Evaluate the work of the team to ensure the work completed was done to the best of the teams ability
  • Produce a weekly progress report that kept track of the work the team accomplished over time with their sponsoring organizations
  • Complete any task given
3

assistant team leader

  • Performs collection activities over the phone ( Security Bank xdays / PNB collections / Aeon Credit Service ) 
  • Managing team target in the absence of the Team Leader 
  • Delegating daily tasks ( Attendance/PTP/Conf
  • Answering teammates questions and resolving issues 
  • Coaching teammates on their areas for improvements/weakness/strengths 
4

assistant team leader ( chat & email )

  • Data Analyses, Report managing, Views and triggers ( Zendesk, GoodData )
  • Managed team workload to reach production targets
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues
  • Created staff schedules, approved requested time off, and updated reports
  • Supervised 50 staff and contractors
  • Oversaw process improvements and offered courses of action for correcting reoccurring issues
  • Worked with customer service representatives to handle escalated customer issues
5

assistant team leader

  • Planning and executing of ordering and merchandising for AD change overs.
  • Running the Front-End efficiently to ensure customer satisfaction.
  • Coach, train and develop all team members.
  • Delegated jobs to team members for an even distribution of responsibilities to keep up positive appearances among guests