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1

assistant front office manager

  • Developed and implement strategies for Front Office 
  • Monitor guest satisfaction processes and respond to guest concerns and inquiries 
  • Perform associate evaluations, provide coaching and development 
  • Pro-actively identify potential guest issues 
  • Ensure that all Accounting transaction and cash handling procedures are in compliance 
  • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards 
  • Create and produce reports as required 
2

assistant front office manager

  •  Overall Management of the Front Office, AYS, Elandra Retreat Club, Concierge departments. 
  • Handle Guest Complaints, Monitoring GV scores and ensuring total guest satisfaction. 
  • Talent Management – coaching, mentoring, training & performance reviews. 
  • Knowledge of Emergency Procedures: Fire Alarms, CPR & First Aid Level I. 
  • Instrumental at exceeding Upsell Revenues YOY by 110%+
  • Managing Rosters, Payroll, Labour costs, Departmental P&L’s and Social-Media monitoring. 
3

assistant front office manager

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing). 
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Managed and motivated the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay. 
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
4

assistant front office manager

  • Greet, register, and assign rooms.
  • Handling complaint from the guests.
  • Clean and maintain lobby and common areas.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail 
5

assistant front office manager

  • To manage and motivate the Front Office team in order to provide a high standard of service for customers.
  • Responsible for Customer Satisfaction (Guest Feedback, Social Media Review).
  • Led Financial Performance  (Up selling, Room Revenue, Operation Auditing).
  • Developed high quality relationships with guests throughout their stay.
  •  To oversee and supervise guest arrivals and departures with the front office associates and reception managers.
  • Handling guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
  • Making sure that personalized service is offered to each and every guest.