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assistant front office manager

  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
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assistant front office manager

  • Assist in the day-to-day operation of the hotel Front Office
  • Supervise the operational activities of the hotel front desk within the hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
  • Assign, coordinate, and supervise work activities of Front Desk Agents (9)
  • Ensure work is completed to include, shift closing, room deposits, refunds and rebates
  • Train and develop Front Desk Agents 
  • Prepare and conduct Front Desk meetings and resolve issues
  • Perform house controls and review daily arrivals, identify potential problems with rooms activity and take appropriate action
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assistant front office manager

  • Overall supervision of the Front Office, Switchboard, Night Audit departments. 
  • Development of staff via training, reviews, coaching & mentoring. 
  • Knowledge of Emergency Procedures: Fire Alarms & First Aid. 
  • Responsible for the hotel’s upselling program. 
  • Working closely with Reservations department, OTA’s, Third Party websites, NOR1. 
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assistant front office manager

  • Assist the FOM in his daily tasks and ensure service standards are followed. Provides managerial support for reception, and guest service. Train team member in order to achieve Leading Quality Assurance objective given by the FOM.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. 
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assistant front office manager

  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • To ensure that the pricing policy and internal audit procedures are duly applied.