Assistant Front Office Manager Resume Examples

assistant front office manager

  • Developed and implement strategies for Front Office 
  • Monitor guest satisfaction processes and respond to guest concerns and inquiries 
  • Perform associate evaluations, provide coaching and development 
  • Pro-actively identify potential guest issues 
  • Ensure that all Accounting transaction and cash handling procedures are in compliance 
  • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards 
  • Create and produce reports as required 

assistant front office manager

  •  Overall Management of the Front Office, AYS, Elandra Retreat Club, Concierge departments. 
  • Handle Guest Complaints, Monitoring GV scores and ensuring total guest satisfaction. 
  • Talent Management – coaching, mentoring, training & performance reviews. 
  • Knowledge of Emergency Procedures: Fire Alarms, CPR & First Aid Level I. 
  • Instrumental at exceeding Upsell Revenues YOY by 110%+
  • Managing Rosters, Payroll, Labour costs, Departmental P&L’s and Social-Media monitoring. 

assistant front office manager

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing). 
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Managed and motivated the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay. 
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

assistant front office manager

  • Greet, register, and assign rooms.
  • Handling complaint from the guests.
  • Clean and maintain lobby and common areas.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail 

assistant front office manager

  • To manage and motivate the Front Office team in order to provide a high standard of service for customers.
  • Responsible for Customer Satisfaction (Guest Feedback, Social Media Review).
  • Led Financial Performance  (Up selling, Room Revenue, Operation Auditing).
  • Developed high quality relationships with guests throughout their stay.
  •  To oversee and supervise guest arrivals and departures with the front office associates and reception managers.
  • Handling guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
  • Making sure that personalized service is offered to each and every guest.

assistant front office manager

  • Leading the Front Office Management, Staff Training & Briefings.
  • Guest relationship management.
  • Effectively worked on PMS – OPERA, EMPOWER (GXP), Marsha (lead the integration of Starwood and Marriott tools for front office). 
  •  Planning and strategizing to increase chain profitability. 
  • Customer Satisfaction (Guest Feedback and Social Media reviews).
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner. 

assistant front office manager

  • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the residence brand’s 
  • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all departments

assistant front office manager

  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.systems, and personal computers.
  • Make Hotel reservations and use my sales skills to up sell Hotel rooms 
  • Conduct Hotel site inspections to future guest 
  • Assign rooms on a daily basis 

assistant front office manager

  • Throughout this role I have been instrumental in the development of guest experience through initiatives to drive guest loyalty & experience
  • I have placed a strong emphasis on staff experience and enhancing team culture. This has seen a positive increase in staff retention and performance, through open communication and training and development
  • Implemented a monthly upsell incentive for the Front Office team, generating high revenue 
  • A full review of training and induction programs, including SOPs to ensure an efficient and comprehensive training program for all new and existing team members
  • During FOM’s two secondments, stepped in as Acting Front Office manager for a total duration of 5 months

assistant front office manager

  • Handle guest complaints, react quickly, logging and notifying proper areas to service guest 
  • Attend workshops, seminars, etc. necessary for educational growth 
  • Train and develop Front Desk team, help to develop and implement training programs 
  • Responsible for house checking count and maintaining its accuracy