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1

application support specialist

  •  Directly involved in incident management procedures with the testing and development team.
  • Creating and Handling Game promotions.
  • Creating procedures to solve customer’s issues.
  • Managing accounts and detailed Customer Service.
  • Analyzing each game and creating promotion to avoid risk factors.
  • Handling Escalation queries to solve the issues and to retain customers.
  • Managing required reports and completing the tasks in the given time.
2

application support specialist

  • Proposed technical feasibility solutions for new designs and suggested options for performance improvement of technical components.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
  • Directed onsite training for business users to maximize productivity. 
3

senior application support specialist

  • Providing email based support for Ringo – Low Cost International Calling App
  • Providing email as well as chat based support for Flock – An Enterprise Communication App
  • Generating weekly/monthly reports based on feature requests as well as bugs.
  • Creating and maintaining the FAQ page for Ringo and Flock
  • Automating the chat based support for Flock by using the answer BOT
4

application support specialist

  • Developed UI forms for Web Clarify using ASP
  • Developed SQL stored procedures for user management
  • Writing unit and functional testcases.
  • Executing the testcases.
5

application support specialist

  •  Documented success serving as support liaison between client and multiple internal teams to ensure specifications and deadlines were continually met.
  •  Provided expert application support for all versions of ADP’s product offerings.
  • Key focus on error analyses, troubleshooting, issue resolution proposal/implementation/maintenance of solutions.
  •  Partnered with client/payroll specialist teams to deliver support and assistance on impending, deadline-approaching tasks and requests.