application support specialist Resume Examples

application support specialist

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Directly involved in incident management procedures with the testing and development team.
Creating and Handling Game promotions.
Creating procedures to solve customer’s issues.
Managing accounts and detailed Customer Service.
Analyzing each game and creating promotion to avoid risk factors.
Handling Escalation queries to solve the issues and to retain customers.
Managing required reports and completing the tasks in the given time.

Proposed technical feasibility solutions for new designs and suggested options for performance improvement of technical components.
Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
Directed onsite training for business users to maximize productivity.

Providing email based support for Ringo – Low Cost International Calling App
Providing email as well as chat based support for Flock – An Enterprise Communication App
Generating weekly/monthly reports based on feature requests as well as bugs.
Creating and maintaining the FAQ page for Ringo and Flock
Automating the chat based support for Flock by using the answer BOT

Documented success serving as support liaison between client and multiple internal teams to ensure specifications and deadlines were continually met.
Provided expert application support for all versions of ADP’s product offerings.
Key focus on error analyses, troubleshooting, issue resolution proposal/implementation/maintenance of solutions.
Partnered with client/payroll specialist teams to deliver support and assistance on impending, deadline-approaching tasks and requests.

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