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1
application support specialist
- Directly involved in incident management procedures with the testing and development team.
- Creating and Handling Game promotions.
- Creating procedures to solve customer’s issues.
- Managing accounts and detailed Customer Service.
- Analyzing each game and creating promotion to avoid risk factors.
- Handling Escalation queries to solve the issues and to retain customers.
- Managing required reports and completing the tasks in the given time.
2
application support specialist
- Proposed technical feasibility solutions for new designs and suggested options for performance improvement of technical components.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Directed onsite training for business users to maximize productivity.
3
senior application support specialist
- Providing email based support for Ringo – Low Cost International Calling App
- Providing email as well as chat based support for Flock – An Enterprise Communication App
- Generating weekly/monthly reports based on feature requests as well as bugs.
- Creating and maintaining the FAQ page for Ringo and Flock
- Automating the chat based support for Flock by using the answer BOT
4
application support specialist
- Developed UI forms for Web Clarify using ASP
- Developed SQL stored procedures for user management
- Writing unit and functional testcases.
- Executing the testcases.
5
application support specialist
- Documented success serving as support liaison between client and multiple internal teams to ensure specifications and deadlines were continually met.
- Provided expert application support for all versions of ADP’s product offerings.
- Key focus on error analyses, troubleshooting, issue resolution proposal/implementation/maintenance of solutions.
- Partnered with client/payroll specialist teams to deliver support and assistance on impending, deadline-approaching tasks and requests.
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