- Responsible for handling calls, emails and enquiries. Ensured messages are forwarded to correct recipients and complex issues are escalated to relevant authority.
- Revised claims for appropriate documentation and information prior to processing payments.
- Processed invoices and reimbursements according to given guidelines and company policies.
- Maintained STARS system daily by creating file notes, attaching invoices and documentations to relevant claim.
- Drafted correspondence, prepared letters and generated reports by utilising claims system.
- Investigated and documented account discrepancies; issued stop payments, payments or adjustments.
- Assisted Claims Officers in claim closures by notifying parties, chasing up on outstanding invoices and related documents and taking appropriate action before settling claims.
- June school holidays (2016)
- Sorting out paperwork
- General office duties
- Date-stamp, sort, and rack incoming mail and messages.
administration assistant / cost clerk
- Complete and file returns to Government agencies.
- Perform all payroll functions for staff of between 100 to 200
- Perform all functions of Accounts payable and receivable
- Maintain registers, including leave entitlements, assets and loans
- Design system for workers compensation reporting and incident reporting.
- Perform in-house audits as directed by General Manager
- Assumed responsibility of Insurance management and cemetery management.
- Monitoring multiple phones.
- Interpretation of job sheets, pricing and invoicing of jobs completed for general public.
- Claims – progress and final claims for our large builders
- Interpretation of electrical plans, domestic and commercial and confirmation of estimations relating to these plans involving intricate and accurate checking of electrical requirements
- Associated documentation for warranty claims
- Accounts receivable/ payable
- Creation and upkeep of office procedures, constant updating of office SWMS manuals and vehicle SWMS manuals
- Scheduling of building stages Monitoring multiple phones.
- Keeping an accurate record of all incoming calls and messages.
- Organising electrical new connections with Energex and associated retailers Co-ordination of Telstra requirements, unique to each job, whether it be NBN, Velocity or cable