- Managed Zomato’s key accounts portfolio.
- Achieved assigned strategic account objectives.
- Established strong, long-term client relationships.
- Communicated with major clients on a regular basis and respond to specific queries.
- Suggested solutions and innovative ideas to meet client needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Acted as the liaison between key customers and internal teams.Monitored sales performance metrics.
- Build our business and relationships with clients
- Proactively search for client companies with staffing service needs
- Build relationships, with the goal to be the vendor of choice.
- Grow existing accounts.
- Become involved in industry associations.
- Ensure client retention.
- Drive aggressive growth and profitability in a sustainable manner.
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services or provide the sourcing solutions.
- Prepared monthly, quarterly and annual reports and forecasts.
- Used consultative sales approach to understand customer needs and recommend relevant offerings. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Proactively managed client correspondence and recorded all tracking and communications.
- Hired to cultivate relationships and manage company’s largest accounts, including Microsoft, Barclay Card, Tommy Hilfiger, and Mazda.
- Positioned the startup company as an expert in the space, elevating their overall brand and presence.
- Collaborated with agency and client teams on the development and execution of paid social media strategies.
- Oversaw $25M advertising budget and led strategy execution for global and national campaigns while achieving $0 make good rating.
- Delivered top-of-the-class customer service and consistently helped customers achieve marketing objectives resulting in 100% client retention
- Drove overall performance by coaching teams as well as introducing company’s standardized onboarding and training processes.
- Managed and worked with platform partners in the development of campaign strategy that best utilized product offerings to meet client needs while driving revenue and identifying incremental opportunity.
- Provide marketing and branding success for our clients through articulations
- Work directly with third party Marketing, Event and Brand Managers on branding their corporate logo
- First remote sales account manager for the company and worked from my home office to build a customer base on the west coast
- Led on-site client meetings to go over promotional samples and marketing pitches.