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help desk: Resume Samples & Writing Guide
Employment history
Junior Help Desk, Bank of America Charlotte, North Carolina
June 2022 – April 2023
- Install and configure computer systems and applications
- Logging customer inquiries and requests
- Assist with data entry and other administrative duties
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Medical Office Administration, May, 2022
Skills
Adaptability
Adaptability
Collaboration
Leadership
Technical Support
Windows
Software Installation
Network Administration
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Professional Summary
Highly experienced help desk professional with a proven track record of providing excellent customer service and technical support. Skilled in troubleshooting, problem solving, and providing timely resolutions to customer inquiries.
Employment history
Lead Help Desk, Apple Cupertino, California
November 2009 – Present
- Provide assistance in the development and implementation of IT policies
- Documenting customer interactions and resolutions
- Updating hardware and software
Help Desk, JPMorgan Chase New York, New York
May 2009 – October 2009
- Researching and resolving customer inquiries
- Provide assistance in the development and implementation of IT policies
- Maintain inventory of computer hardware and software
Jr. Help Desk, Microsoft Redmond, Washington
October 2008 – April 2009
- Logging customer inquiries and requests
- Assist with maintaining the help desk database
- Troubleshoot hardware and software issues
Education
Harvard University, Cambridge, Massachusetts
Doctor of Medical Office Administration, August, 2008
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Medical Office Administration, August, 2004
Skills
Critical Thinking
Quality Assurance
Problem Solving
Presentation
Computer Maintenance
System Security
Software Installation
LAN/WAN
Employment history
Chief Help Desk, Google Mountain View, California
March 2016 – Present
- Assist with data entry and other administrative duties
- Answering phone calls and emails from customers
- Troubleshoot hardware and software issues
Associate Help Desk, CVS Health Woonsocket, Rhode Island
March 2015 – February 2016
- Assist with training users on new software and hardware
- Providing customer service and support
- Researching and resolving customer inquiries
Junior Help Desk, Bank of America Charlotte, North Carolina
September 2014 – March 2015
- Perform data backups and system recovery procedures
- Respond to customer inquiries and resolve customer issues
- Maintain confidentiality of customer information and data
Education
University of Texas, Austin, Texas
MD in Medical Office Administration, July, 2014
University of Texas, Austin, Texas
Bachelor of Arts in Human Resources Management, July, 2010
Skills
Project Management
Documentation
Financial Management
Flexibility
System Troubleshooting
Operating Systems
Active Directory
Computer Support
Employment history
Senior Help Desk, Bank of America Charlotte, North Carolina
April 2022 – Present
- Documenting customer interactions and resolutions
- Generating reports on customer service
- Perform data backups and system recovery procedures
Help Desk, JPMorgan Chase New York, New York
October 2020 – March 2022
- Answering phone calls and emails from customers
- Maintain confidentiality of customer information and data
- Logging customer inquiries and requests
Jr. Help Desk, Google Mountain View, California
May 2019 – September 2020
- Document customer inquiries and resolutions
- Answering phone calls and emails from customers
- Troubleshooting computer hardware and software issues
Education
University of Texas, Austin, Texas
MD in Medical Office Administration, March, 2019
University of Texas, Austin, Texas
Bachelor of Arts in Medical Office Administration, March, 2015
Skills
Adaptability
Public Speaking
Adaptability
Database Management
Network Administration
Computer Maintenance
Customer Service
System Troubleshooting
Employment history
Lead Help Desk, Amazon Seattle, Washington
June 2019 – Present
- Provide technical support for computer systems and applications
- Troubleshoot hardware and software issues
- Following up with customers to ensure their issues are resolved
Help Desk, Amazon Seattle, Washington
December 2017 – May 2019
- Assist with data entry and other administrative duties
- Maintain inventory of computer hardware and software
- Logging customer inquiries and requests
Jr. Help Desk, General Electric Boston, Massachusetts
June 2017 – November 2017
- Provide assistance in the development and implementation of IT policies
- Assist in the development of technical support procedures
- Develop and maintain user accounts and security
Education
University of Florida, Gainesville, Florida
Master of Science in Office Administration, April, 2017
University of Florida, Gainesville, Florida
Bachelor of Science in Medical Office Administration, April, 2013
Skills
Planning
Mentoring
Customer Service
Documentation
Technical Support
Computer Support
Software Installation
Diagnostics
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help desk Job Descriptions; Explained
If you're applying for an help desk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
help desk
- Used troubleshooting skills to diagnose and repair PCs and Laptops.
- Performed software installations.
- Supported and maintained printers.
- Answered client inquiries in person, email and via telephone concerning systems and network operations.
- Identified problems, diagnosed causes and determined corrective actions for mobile devices.
- Provided technical assistance to customers via telephone, email or in person.
- Created and detailed trouble tickets and entered them into a database and correctly refer them to the appropriate team members.
2
help desk
- Talk to people over the phone or in person to help solve their technological issue.
- Work with other coworkers to help solve problems.
- Send in/create work orders if an issue does not get solved at that moment.
- Follow correct procedure for specific common issues.
3
help desk
- Desktop Support (deployment of system images on Window 10,7).
- Provide support for PEARSON VUE application.
- Server 2016 (Active Directory, Group Policies, WDS, WSUS, Print Server, File Server).
- Provided assistance via remote control service in order to install software or resolve an issue.
4
help desk
- Trouble shooting both MAC and Windows operating systems
- Printer trouble shooting and minor repair
- Bending, cutting , running conduit
- Security camera setup and inspection
- Security camera monitoring
- Operating scissor lift
- Hardware and Software setup
5
help desk
- Provided a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements.
- Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
- Maintaining an in-depth level of knowledge regarding product offerings, network capabilities, and position them as strategic solutions in a business environment.
- Applying technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective troubleshooting.
help desk Job Skills
For an help desk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Support
- Troubleshooting
- Technical Support
- Networking
- Operating Systems
- Windows
- Software Installation
- Hardware Installation
- Help Desk Support
- System Administration
- IT Support
- System Troubleshooting
- Network Administration
- Customer Service
- Active Directory
- Computer Maintenance
- Diagnostics
- System Security
- LAN/WAN
- Remote Support
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your help desk Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Lead Help Desk, Apple Cupertino, California
November 2018 – May 2022
- Documenting customer interactions and resolutions
- Training customers on new technologies
- Updating hardware and software
Help Desk, Bank of America Charlotte, North Carolina
May 2018 – October 2018
- Logging customer inquiries and requests
- Training customers on new technologies
- Maintain inventory of computer hardware and software
Junior Help Desk, Microsoft Redmond, Washington
November 2016 – April 2018
Education
University of California, Berkeley, California
Doctor of Office Administration, October, 2016
University of California, Berkeley, California
Bachelor of Science in Human Resources Management, October, 2012
Skills
Adaptability
Coaching
Collaboration
Emotional Intelligence
Computer Maintenance
Networking
Hardware Installation
Help Desk Support
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your help desk Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Ulrich Ingram
380 Alderwood Drive, Imboden, AR 72434Professional Summary
Highly organized Help Desk professional with extensive experience in administrative and clerical support. Proven ability to quickly and efficiently resolve customer inquiries and technical issues.
Employment history
Chief Help Desk, Amazon Seattle, Washington
January 2014 – Present
- Maintainin customer record's
- Provide technichal support for computer systems' and applications
- Monitor' and maintain' computer systems and networks.
Help Desk, Bank of America Charlotte, North Carolina
July 2013 – December 2013
- Assist with maintainin the help desk databse
- Providin customer service and support
- Schedualing appointments for customers
Jr. Help Desk, Google Mountain View, California
December 2012 – June 2013
- Assisting with maintaing the help desk database
- Assist withing other administrative tasks as needed
- Assisting with training users on new software and hardware
Education
University of Illinois, Urbana, Illinois
Customer Service, November, 2012
Skills
Documentation
Adaptability
Critical Thinking
Presentation
Help Desk Support
Operating Systems
Troubleshooting
Active Directory
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
help desk Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an help desk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate Help Desk
JPMorgan Chase
New York, New York
JPMorgan Chase
New York, New York
Greetings JPMorgan Chase Hiring Team
As a Help Desk with a proven track record of success in Administrative & Clerical, I am excited to apply for the Associate Help Desk position at JPMorgan Chase. I believe that my skills and expertise would make a valuable contribution to your team.
As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Thank you for your time,
Hal Long
943-774-0860
[email protected]
Hal Long
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.