5 Amazing front desk supervisor Resume Examples (Updated 2023) + Skills & Job Descriptions

You help keep hotels running in your role as front desk supervisor. You clean the hotel lobby, welcome all guests and visitors, work with other hotel staff members to upkeep rooms, and collect payments at the end of guest stays. You list these skills and many others on your front desk supervisor resume, but you have not heard from recruiters. Why is that? Perhaps your submission is not as strong as it could be. You have little time to impress hiring managers and encourage them to schedule an interview with you, so you must make every word count. That means including metrics when you can, using action words in bullet lists, adding keywords, and customizing skills according to specific company needs. Do not feel down if you cannot nail the look and feel of your submission; front desk supervisors in their first position and those with more experience than you all fight to overcome the resume-writing hurdle. We are here to help with a resume sample, professional writing tips, and a template from expert resume writers. Show recruiters you have more than what it takes for the position you want.

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front desk supervisor: Resume Samples & Writing Guide

Professional Summary

Highly organized and experienced Front Desk Supervisor with excellent customer service and problem-solving skills. Proven track record of successfully managing and leading front desk operations.

Employment history

Chief Front Desk Supervisor, Microsoft Redmond, Washington

July 2011 – Present

Prepare and maintain accurate records and reports
Reconcile daily financial transactions
Process payments and collect fees

Associate Front Desk Supervisor, Apple Cupertino, California

July 2010 – June 2011

Develop and implement front desk policies and procedures
Handle customer complaints and inquiries in a professional manner
Provide administrative support to other departments as needed

Jr. Front Desk Supervisor, Google Mountain View, California

January 2010 – June 2010

Ensure compliance with safety regulations and procedures
Monitor front desk staff performance and ensure adherence to quality standards
Supervise front desk staff and ensure excellent customer service

Education

University of California, Berkeley, California

Bachelor of Arts in Business Administration, November, 2009

Skills

Computer Literacy

Flexibility

Visualization

Negotiation

Supervisory

Process Improvement

Presentation

Training

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Employment history

Chief Front Desk Supervisor, Walmart Bentonville, Arkansas

March 2019 – Present

Assist with scheduling and managing appointments
Train and orient new staff members on front desk procedures
Monitor and ensure compliance with company policies and procedures

Associate Front Desk Supervisor, Bank of America Charlotte, North Carolina

August 2018 – February 2019

Train and mentor front desk staff
Maintain a neat and organized front desk area
Handle customer complaints and inquiries in a professional manner

Junior Front Desk Supervisor, Google Mountain View, California

February 2018 – July 2018

Monitor inventory and order supplies as needed
Train and orient new staff members on front desk procedures
Maintain accurate records and filing systems

Education

Cornell University, Ithaca, New York

Executive Administrative Assistant, December, 2017

Skills

Documentation

Stress Management

Coaching

Mentoring

Risk Management

Process Improvement

Innovation

Computer Literacy

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Employment history

Lead Front Desk Supervisor, Microsoft Redmond, Washington

October 2017 – Present

Maintain accurate records and filing systems
Process payments and collect fees
Supervise front desk staff and ensure excellent customer service

Associate Front Desk Supervisor, Apple Cupertino, California

March 2017 – September 2017

Handle customer inquiries and complaints
Maintain a neat and organized front desk area
Train and orient new staff members on front desk procedures

Junior Front Desk Supervisor, General Electric Boston, Massachusetts

March 2016 – February 2017

Monitor front desk staff performance and provide feedback
Monitor and ensure compliance with company policies and procedures
Reconcile daily financial transactions

Education

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Accounting, January, 2016

Skills

Troubleshooting

Visualization

Relationship Management.

Written Communication

Social Media

Presentation

Financial Management

Supervisory

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Employment history

Senior Front Desk Supervisor, Apple Cupertino, California

April 2019 – Present

Manage the scheduling of employees and ensure adequate staffing
Handle cash, credit card and check transactions
Monitor front desk staff performance and provide feedback

Associate Front Desk Supervisor, Amazon Seattle, Washington

November 2017 – March 2019

Greet and assist customers, answer questions, and provide information
Maintain accurate records and filing systems
Develop and implement customer service standards

Entry Level Front Desk Supervisor, CVS Health Woonsocket, Rhode Island

April 2017 – October 2017

Monitor and control access to the building by visitors and staff
Manage the daily operations of the front desk
Reconcile daily financial transactions

Education

University of Michigan, Ann Arbor, Michigan

Master of Arts in Business Administration, March, 2017

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Office Administration, March, 2013

Skills

Computer Literacy

Documentation

Reporting

Coaching

Training

Computer Literacy

Process Improvement

Project Management

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Employment history

Lead Front Desk Supervisor, Bank of America Charlotte, North Carolina

March 2016 – Present

Supervise front desk staff and ensure excellent customer service
Greet and assist customers, answer questions, and provide information
Monitor front desk staff performance and provide feedback

Associate Front Desk Supervisor, Amazon Seattle, Washington

October 2014 – February 2016

Process payments and collect fees
Handle customer inquiries and complaints
Assist with scheduling and managing appointments

Jr. Front Desk Supervisor, JPMorgan Chase New York, New York

October 2013 – September 2014

Develop and implement front desk policies and procedures
Monitor and control access to the building by visitors and staff
Monitor inventory of office supplies and order when necessary

Education

University of Texas, Austin, Texas

Master of Science in Office Administration, August, 2013

University of Texas, Austin, Texas

Bachelor of Arts in Office Administration, August, 2009

Skills

Reliability

Business Acumen

Analytical

Strategic Thinking

Project Management

Process Improvement

Written Communication

Visualization

Use This front desk supervisor Resume Template

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front desk supervisor Job Descriptions; Explained

If you're applying for an front desk supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

front desk supervisor

Check in customers using computer programs and equipment and provide guests with directions to their room
Inform customers of all on-site amenities and any relevant information that is needed to use them
Handle and resolve guest complaints
Invoice and bill guests for their stay and services used
Communicate with guests to better understand their individual needs to provide them with the best service possible

front desk supervisor

Train other staff on the computer system, phones, and overall customer service.
Adapt teaching methods and instructional materials to meet staffs varying needs and interests.
Operate telephone to answer, forward calls, providing information, taking messages, or scheduling their stays at our establishment.
Operate cash registers to accept payment for rooms or services
Provide exceptional customer service and make sure that every need of the customer is met in a timely fashion.

front desk supervisor

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room(s) for them based on their needs.
Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
Collect guest’s payment using either credit/debits cards or cash for rooms at the end of each stay and ask for a room deposit when necessary.
Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
Assist General Manager with OTA, forecast and over bookings.
Respond to online reviews when needed.
Ensure that extra services and fees such as pet fees, late checkouts and calls, are properly accounted for and charged on the final bill.

front desk supervisor

Prepare conference or event materials, such as
Use computers for various applications, such as database management or word processing.flyers or invitations.
Communicate with other hotel staff, such as housekeeping or maintenance when rooms are ready to be cleaned or repaired in preparation for arriving arriving guests.
Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

front desk supervisor

Supervised the efficient operations of reception including check in/out procedures
Supported team members in handling guest requests and inquires to ensure a positive outcome is achieved
Ensured that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrated a high level of customer service at all times
Maximized room occupancy and used up-selling techniques to promote hotel services and facilities
Understood thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

1 2 3 4 5

front desk supervisor Job Skills

For an front desk supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Database Management
Troubleshooting
Quality Assurance
Technical
Data Analysis
Project Management
Presentation
Written Communication
Social Media
Supervisory
Risk Management
Training
Innovation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your front desk supervisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Front Desk Supervisor, Microsoft Redmond, Washington

November 2011 – May 2022

Provide administrative support to other departments as needed
Process payments and collect fees
Assist with scheduling and managing appointments

Front Desk Supervisor, Amazon Seattle, Washington

May 2011 – November 2011

Train and mentor front desk staff
Manage the daily operations of the front desk
Monitor front desk staff performance and provide feedback

Jr. Front Desk Supervisor, Walmart Bentonville, Arkansas

May 2010 – April 2011

Education

Cornell University, Ithaca, New York

Business Administration, March, 2010

Skills

Process Improvement

Social Media

Emotional Intelligence

Analytical

Database Management

Innovation

Written Communication

Financial Management

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your front desk supervisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

A highly organized and detail-oriented professional with extensive experience in the administrative and clerical field. Skilled in managing front desk operations and providing outstanding customer service.

Employment history

Lead Front Desk Supervisor, CVS Health Woonsocket, Rhode Island

October 2013 – Present

Prepear and maintain accurrate records and reports
Manage the daily operrations of the front desk
Develope and implement custmer service standards

Associate Front Desk Supervisor, General Electric Boston, Massachusetts

October 2012 – September 2013

Moniter inventory of office supplies and order when neccesary
Manage the daily operations of the fron desk
Moniter front desk staff performance and provide feedback

Entry Level Front Desk Supervisor, Apple Cupertino, California

March 2012 – September 2012

Reconcil daily financial transactions
Ensuring compliance with safety regulations and procedurs
Resolving customer service issues in a timely and professional manner.

Education

University of California, Berkeley, California

Bachelor of Science in Human Resources Management, January, 2012

Skills

Training

Mentoring

Adaptability

Risk Management

Social Media

Financial Management

Computer Literacy

Visualization

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

front desk supervisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an front desk supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Front Desk Supervisor
JPMorgan Chase
New York, New York

To the Hiring Team at JPMorgan Chase

I am a highly motivated and experienced Front Desk Supervisor with 13 years of experience in Administrative & Clerical. I am excited to apply for the Chief Front Desk Supervisor position at JPMorgan Chase, where I am confident that I can contribute to your organization's success.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for JPMorgan Chase. I am eager to join a team that shares my values and work towards a common goal.

Thank you for considering my application for the Chief Front Desk Supervisor role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Respectfully,
Ursula Austin
665-039-6404
[email protected]

Ursula Austin

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Showcase your most significant accomplishments and qualifications with this cover letter.
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