Andrew Smith

287 Custer Street, Hopewell, PA 00000
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a role to where I can utilize my education and experience to add immediate value to an organization. Motivated and adaptable team player that loves guiding and teaching others when needed. Problem solving skills are attended to any type of situation, no matter how stressful it could become.

Employment history

Front Desk Receptionist/Guest Services, Hoppe-Ferry. Pricestad, North Dakota
May. 2017 – Jul. 2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
Crew Member, Pfannerstill LLC. West Roselyn, Louisiana
Jul. 2016 – Aug. 2016
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Measure ingredients required for specific food items being prepared.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Wash, cut, and prepare foods designated for cooking.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Pre-cook items such as bacon, to prepare them for later use.
  • Order and take delivery of supplies.
Sales Associate, Schuppe-Wunsch. Kertzmannport, Maryland
Feb. 2016 – Mar. 2016
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Plan commercial displays to entice and appeal to customers.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Develop ideas or plans for merchandise displays or window decorations.
  • Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Gate Attendant, Cole, Mayert and Block. West Jacklynland, Hawaii
Jul. 2015 – Aug. 2015
  • Determine the nature of code violations and actions to be taken, and issue written notices of violation; participate in enforcement hearings as necessary.
  • Examine permits, licenses, applications, and records to ensure compliance with licensing requirements.
  • Prepare written, oral, tabular, and graphic reports summarizing requirements and regulations, including enforcement and chain of custody documentation.
  • Inform individuals and groups of pollution control regulations and inspection findings, and explain how problems can be corrected.
  • Learn and observe proper safety precautions, rules, regulations, and practices so that unsafe conditions can be recognized and proper safety protocols implemented.
  • Maintain and repair materials, worksites, and equipment.
Cashier/Customer Service, Stoltenberg, Boehm and O'Hara. Syreetaland, Oregon
Feb. 2015 – Mar. 2015
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers' needs.
  • Transport, assemble, and disassemble materials used in presentations.
  • Identify interested and qualified customers to provide them with additional information.
  • Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
  • Instruct customers in alteration of products.
  • Recommend product or service improvements to employers.
  • Stock shelves with products.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Hostess, Schumm-Dooley. East Luisstad, Vermont
Aug. 2014 – Sep. 2014
  • Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
  • Set oven temperatures and place items into hot ovens for baking.
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Prepare or maintain inventory or production records.
  • Direct or coordinate bakery deliveries.
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform patrons of establishment specialties and features.
  • Receive and record patrons' dining reservations.
  • Assist with preparing and serving food and beverages.
  • Direct patrons to coatrooms and waiting areas such as lounges.
Waitress/Expeditor, Schinner and Sons. Hoegerton, Montana
May. 2014 – Aug. 2014
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Assist with preparing and serving food and beverages.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Escort customers to their tables.
  • Provide guests with information about local areas, including giving directions.


Leuschke College, East Cherry, Washington
STEP Program, Law Enforcement & Emergency Medicine, Feb. 2014
Southern Maine Academy, Lake Edisonberg, Georgia
High School Diploma, Generals, Feb. 2014


Customer Service
Computer Skills

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Exceptionally hardworking and focused Entry Level Receptionist with a superior work ethic and customer service skill set. Able to multitask and handle high volumes of clerical tasks. Able to maintain a high level of professionalism and accuracy while completion of tasks. Great at fostering and sustaining cordial yet professional relationships with all coworkers, supervisors, and customers.

Employment history

Teacher, Bednar-Kuphal. Barrettport, North Dakota
Oct. 2019 – Present
  • Maintain a safe play environment.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Sanitize toys and play equipment.
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits.
  • Help children with homework and school work.
Front Desk Receptionist, Rosenbaum-Ryan. Lake Ozie, South Carolina
Oct. 2018 – Nov. 2018
  • Greet and welcome guest upon entrance to the facility and on the phone; answered inquires for different departments and transferred calls to certain departments.
  • Answered high volume calls for the business
  • Assisted customers with any questions they had for management 

Cashier, Abbott-Moore. North Graham, Massachusetts
Aug. 2016 – Nov. 2016
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform patrons of establishment specialties and features.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.


Hyatt Institute, Port Sabrashire, Illinois
Associate of Science, Science, Sep. 2018
Luettgen Academy, O'Haramouth, Ohio
High School Diploma, Aug. 2016


Experience answering multi-line phones
Strong Customer Service Skills
Time Management

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Creative and attentive student with skills in watching over children in a responsible manner while making sure they have a fun, safe time. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Great time management and leadership skills with a focus on customer experience and quality of service.

Employment history

Front Desk Receptionist, Emard Group. North Jamarburgh, Colorado
Oct. 2017 – Present
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Provide assistance for customers with special billing requests.
  • Perform clerical duties such as typing and proofreading. 
  • Clean and sterilize scissors, combs, clippers, and other instruments.
  • Clean work stations and sweep floors.
  • Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Sell products being promoted.
  • Identify interested and qualified customers to provide them with additional information.
  • Stock shelves with products.
  • Answer questions about product features and benefits.
Party Pro, Flatley Group. New Virgilbury, South Carolina
Dec. 2015 – Apr. 2016
  • Maintain a safe play environment.
  • Making sure children and family are rotated into the next room for the party at the correct time. 
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Sanitize toys and play equipment.
  • Assist in preparing food and serving meals and refreshments to children.
  • Perform general personnel functions, such as supervision, training, and scheduling.
  • Organize and store toys and materials to ensure order in activity areas.


Graham Academy, North Earnestine, Minnesota
Bachelor of Arts, Cinema and Television Arts, Present
West Cummings Institute, Reinabury, Tennessee
High School Diploma, Jan. 2016


Money Management
Bilingual (Arabic and English)
Supervision of children
Computer Skills

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Are you a front desk professional who’s always wondered why everyone else seems to get hired for the jobs you’re gunning for? It can be hard to deal with being passed up time and time again for another candidate. It’s especially difficult when you know you have precisely what it takes to be the best front desk professional for the role. 

If you’re tired of thinking “Why not me?” it’s time you tackled this problem head-on. You can make 2020 the year you finally get your dream front desk job by fixing up the very thing that’s stopping your job applications from progressing. If you haven’t already guessed, we’re talking about your resume; the humble but powerful document that will make or break your chances of getting a job.

After all, it isn’t just luck that other candidates continually get called in for interviews and eventually get hired. It’s because their resumes provide recruiters with precisely what they’re after. Keep in mind that even if you’re the right candidate for the job, the only way a recruiter will discover this fact is via your resume.

This is why not just any resume will do on your job search. You need to piece together a resume that recruiters can’t get enough of. The good news is that you don’t need to be a resume writing whiz to create such an impressive resume. You simply need to follow some expert tips to ensure your resume ticks all the right boxes.

To this end, we’ve created a comprehensive guide to highlight exactly how you can create a front desk resume that exceeds recruiters’ expectations. It’s designed to help front desk professionals – including front desk receptionists, specialists, and agents – to fulfill their career goals. If this is you, be sure to take a careful read of it from start to finish. In this front desk resume example and guide for 2020 you’ll discover:

  • The best resume format to use
  • Which resume sections are pivotal to include
  • How to select and highlight the most appropriate skills 
  • Why a resume objective or summary is so impactful
  • How to effectively differentiate your resume from the pack 

1. Multiple Template Examples

2. How Do You Write a Job-Winning Front Desk Receptionist Resume?

How should you format your resume?

If you want your front desk resume to be taken seriously by recruiters, you need to correctly format it. Wondering why is this so important to do? Most recruiters won’t give the time of day to any resumes that require expending energy to read them. Consequently, if your resume appears to be disorganized or illogically structured, your resume won’t stand a chance in a pool of well-formatted resumes

That’s why you need to ensure yours is equally, if not better formatted than the resumes of other candidates. The most reliable resume format to use is reverse-chronological format. It presents your resume in an organized and logical manner, so most recruiters are happy to give it a big tick of approval. 

Reverse-chronological format is ideal for experienced front desk professionals to use because it draws strong attention to your career progress. It does this in two ways. Firstly, by ordering each of your professional experiences from most to least recent, and secondly, by positioning your “Employment History” section as the first major section that appears under your “Resume Objective” or “Resume Summary.”

Another consideration to be mindful of if you want to keep on the good side of recruiters is your resume’s layout. If you want to ensure you please them, you’ll need to abide by some standard guidelines regarding your resume’s length, fonts, margins, and line spacing, as well as header and text size. We’ve conveniently detailed the most critical ones to follow below:

    • Number of Pages: 1 page at most.
    • Fonts to Use: Any that exude a professional air, such as Cambria or Arial.
    • Fonts to Avoid: Any that would be inappropriate to use to type an email to a guest, such as Narnia and Fancy Pens 
    • Margins: 1 inch on all sides.
  • Line Spacing: 1 or 1.15.
  • Header size: 14-16 point size.
  • Text size: 11-12 point size.

Pro tip: Make sure your email address looks professional. Recruiters have been known to dismiss excellent resumes simply because a candidate’s email address is juvenile. So instead of something like [email protected], opt for a simple email address based around your name such as [first name].[surname] or [first name initial].[surname] 

Which sections should be included in a resume?

As you’re making your resume, it’s important to keep in mind that there are a number of fundamental sections that must be included. Below, you’ll find an overview of each of the 6 major sections that every resume should have:

  • Contact Information: Recruiters expect that you’ll state key details about yourself so that they can either get in touch with you if needed or look further into your professional experiences. Be sure to include your name, phone number, email address, and home address in this section. While optional, we recommend also including your LinkedIn profile URL.
  • Resume Objective or Resume Summary: Entry-level and experienced front desk professionals should include a resume objective or summary respectively directly underneath the contact information section. Within 2 to 4 sentences, you should provide the recruiter with: a) an overview of who you are as a professional and b) clear reasons why you’re worth hiring.
  • Employment History: This section should showcase an overview of your work history. For each role, provide the name of the company, your job title, and the dates you worked. Most importantly, you should highlight your most relevant and eye-catching achievements for each one that a recruiter would be interested in.
  • Education: Whether your highest level of educational attainment is your high school diploma or you have a college degree to your name, you’ll need to list key details about your diploma and/or degree in this section.
  • Training and Certifications: Have you undertaken any training courses or certifications that will help you to perform the job you’re applying for? This is the section you should note them in.
  • Skills: List 6 to 8 of your most stand out skills here. Make sure that the ones you include are directly relevant to the job you’re applying for. You may be asked to prove them, so be prepared to do so if asked. 

What will recruiters look for in your front desk receptionist resume?

Making your front desk resume without giving proper consideration to what recruiters are looking for is a surefire way to fall short of their expectations. Keep in mind that it’s usually up to recruiters who will end up getting through to the interview round. Consequently, if you fail to impress them, you can pretty much wave goodbye to your chances of getting hired. 

So what are recruiters after exactly in your front desk receptionist resume? They want to see that your resume visually looks the part, with clear formatting and a nice layout. Your resume should also feature relevant information about your professional background. Namely, you should include key details such as your employment history, skills, educational background, training and certifications, and so on. 

The information you include should leave them with no doubt that your application is worth giving serious consideration to. Recruiters will ultimately be looking to see how well your resume addresses the criteria listed in the job ad of the role you’re applying for. 

In order to create a resume that matches up with this criteria, you will need to target and customize your resume to each specific job. You can do this by emphasizing the parts of your professional background that are most relevant to the given job.

How do you get your resume past ATS?

Now that you know how to get on the good side of recruiters, it’s time to learn how to get on the good side of robots. Yes, you read that right! You need to understand how to work your way around the ATS, which stands for ‘Applicant Tracking System.’ ATS is a type of recruitment software that is widely used in the HR world. This software is often nicknamed ‘robots’ because it relies 100% on technology to assess whether your application should pass through to the next round or not.

ATS will usually look at both your resume and cover letter (if you submit one) to determine whether you could be the right candidate for the job. Unlike the nuanced approach humans can evaluate your application, ATS is very clear cut in its approach. In short, there is no gray area when it comes to the ATS.

The ATS will primarily judge your application based on whether or not it contains relevant keywords from the job ad. Keywords are words that indicate the most desirable qualities a recruiter is seeking from an ideal candidate. Keywords can be:

  • Hard and soft skills
  • Job titles 
  • Any other attributes an ideal candidate should have

Therefore, if you want to get your resume past ATS, you must incorporate the keywords you identify in a job ad throughout your resume. But don’t make the mistake of arbitrarily adding keywords where they don’t belong, like this candidate did with the keyword ‘answer phone calls’:

  • Answer calls every day in the manner that staff were expected to answer calls.

As you can tell, the candidate tried to target the keyword twice when it was unnecessary and in turn unnatural to do so. This is called ‘keyword stuffing.’ Candidates may keyword stuff in a mistaken belief that the more times they include a keyword the more ‘points’ the ATS will give their application. 

Not only is this completely false, but it’s a practice that is heavily frowned upon by recruiters. Consequently, if they catch you keyword stuffing (and you can bet they do!), your chances of getting hired will be zilch. Speaking of impeding on your chances of getting hired, a recruiter will also bring your application to a halt if they catch you lying on your application.

That’s why we strongly recommend candidates to: a) only focus on keywords that genuinely apply to their professional skills and experiences and b) incorporate skills in a natural way. The following example shows how another candidate naturally incorporated the same keyword into their resume: 

  • Answer calls every day in a prompt and professional manner that aligned with the club’s communication guidelines.

What skills to mention and how to do it correctly?

One of the trickiest parts of making your resume is trying to work out which skills are most valuable to mention. Luckily for you, there’s a method you can use to ensure that you feature the very skills a recruiter is after. 

This method simply involves carefully reading through the job ad of the job you want and identifying keywords focused on skills. (If you need to catch up to speed on what keywords are, read the section directly above).


After you have created a list of the skills-focused keywords featured in a job ad, you can begin incorporating the ones that match with your skill set into your resume. You will need to add any relevant keywords to 3 main sections:

  • “Resume Objective” or “Resume Summary” section: Feature a handful of soft and hard skills that you believe truly set you apart as a candidate.
  • “Skills” section: This section of your resume is wholly dedicated to showcasing your hard and soft skills. Select 6 to 8 of your most impressive skills to list here.
  • “Employment History” section: This section is your opportunity to shine a spotlight on your work achievements and the skills you needed to draw on to make them happen. Aim to feature at least one skill per achievement where appropriate. 

So what kinds of skills can you generally expect recruiters to be on the hunt for? We analyzed dozens of front desk job ads to identify the most sought-after skills for this profession. Check out the lists below to see which ones you have:

Soft skills

  • Positive, can-do attitude
  • Written communication skills
  • Organizational skills
  • Excellent customer service skills
  • Ability to take initiative 
  • Adaptability
  • Multi-tasking
  • Performs well with frequent interruptions
  • Time management skills
  • Ability to work in a team

Hard skills

  • Proving exceptional customer service to guests while anticipating their needs
  • Answering phone calls and emails 
  • Ensuring proper standards of hospitality are provided to all members and guests on property and/or via telephone
  • Booking reservations and coordinating registrations
  • Providing information to guests about company policies, services, and amenities
  • Providing information, directions, and other assistance as necessary 
  • Following through on member and guest requests and/or concerns in a timely manner
  • Completing special projects, stocking items, listing items to be ordered, etc
  • Computing billing charges, collecting payments, and providing change
  • Posting charges as received through other departments 

Pro tip: Computer proficiency (e.g. ability to use Microsoft Word, Excel, Outlook, etc.), as well as knowledge and usage of correct business English are two of the most vital skills recruiters look for in front desk resumes. Even if a job ad doesn’t specifically state that candidates should possess these skills, it’s worthwhile to mention them in your resume. 

How to write a resume objective or summary? When should you include each one?

Opening your resume with a resume objective or resume summary is a fantastic way to grip a recruiter as soon as they set their eyes on your resume. Think of these sections to be akin to the overview you would give to guests as a front desk receptionist of a hotel. Before handing over the keys to their room, you would describe which features they can expect to find in their room in an effort to orient them.

A resume objective and resume summary similarly provide a recruiter with a helpful overview of which features about yourself they can expect to find in your resume. Instead of presenting section after section of information about yourself without any initial context of who you are, these sections aim to ease the recruiter into your resume by highlighting the most eye-catching qualities about yourself that they should be aware of. 

Just keep in mind that you should only include one or the other! Keep reading to learn more about each of these sections.

Resume objective

Who should write it? Entry-level candidates with little or no experience.

How long should it be? 2 to 4 sentences.

What should it focus on? Any relevant qualities you offer as a candidate, in addition to any other notable information, that will convince a recruiter to kick start your career as a front desk receptionist. 

Example of a bad front desk resume objective:

  • Aspiring front desk receptionist who is ready for all of the challenges that come with this role! I have droves of enthusiasm and a bunch of other skills that are sure to come in handy. Unfortunately, I don’t have any experience in this role, but I know that I’ll excel in this job like a fish takes to water as soon if I get the chance to prove myself.

What’s the matter with this resume objective? For starters, the candidate doesn’t compliment their high level of enthusiasm with any relevant attributes that a recruiter would be interested in. The candidate claims that they’re “ready for all of the challenges” of the role and that they have a “bunch” of relevant skills, but doesn’t offer clarification of what these skills are.  

The candidate also makes the fatal mistake of explicitly stating that they’re completely inexperienced. Even if this is indeed true, it’s unnecessary to state this fact as a recruiter will work this out for themselves. Doing so simply gives the recruiter another reason to question your applicability. 

Finally, as we touched on above, the tone of the entire resume objective is off. It is far too casual for a resume, which is a serious document that should be written in a professional manner.  

Example of a great front desk resume objective:

  • Aspiring front desk receptionist who has proven time management and organizational skills. With 2+ years in customer service and as a 2x winner of my current workplace’s ‘Server of the Month’ award, I understand how to communicate with customers in a clear and friendly manner. I additionally possess strong computer literacy skills. I wish to bring these skills to the role at Claremont Hills Hotel.

To get to the heart of why this resume objective is superior to the previous one, ask yourself if you could immediately tell that the candidate has no prior experience as a front desk receptionist. 

We’re guessing you didn’t. The reason the candidate was able to divert attention away from their inexperience isn’t just because they didn’t explicitly mention it, like the previous candidate did.

It’s because they strongly emphasized their most relevant attributes that align with those the recruiter is searching for. The candidate does this by highlighting their soft skills (time management, organizational skills, customer service skills) and hard skills (computer literacy skills). The candidate also shows that they have a number of years of relevant experience in customer service, and even provide a tangible example of their skills.  

Resume summary

Who should write it? Experienced candidates who have worked as a front desk receptionist for at least a couple of years.

How long should it be? 2 to 4 sentences.

What should it focus on? The fact that you offer relevant experience, in addition to relevant skills and attributes, that will make you a shoo-in for the job. 

Example of a bad front desk resume summary:

  • Front desk clerk who is an old hand at the job. You won't need to worry whether I will transition smoothly into the role because I offer an array of useful skills every front desk clerk should possess. I have worked in a similar workplace to your one, so I am confident that I will be an excellent addition to your talented team. 

The biggest problem with this resume summary is that it’s written in a very wishy-washy way. Take a look again and you’ll see that it doesn’t paint a very clear picture of who the candidate is as a professional or why they’re the ideal front desk clerk for the job. 

For example, they state that they’re “an old hand at the job” and offer experience working in a “similar workplace” to that of the company they’re applying for. A recruiter would be unimpressed by these vague statements because they leave them with more questions than answers.

What’s more, the vagueness of this resume summary would make a recruiter suspect that it is used in each application the candidate submits, rather than for the specific company the recruiter is hiring for. 

Example of a great front desk resume summary:

  • Front desk clerk with 3+ years of experience working in private medical practices. As a front desk clerk for Dr. McGregor’s clinic, I would draw on my proven oral and written communication skills, appointment scheduling skills, and strong computer literacy skills. As a testament to my exceptional customer service skills, over 50 customers have left positive feedback about their interactions with me on my current company’s Google Maps page.

This resume summary is tenfold more attention-grabbing than the previous one. It all comes down to the fact that the candidate has summarized their most attractive and relevant qualities to essentially frame themselves as an ideal candidate for the job.  

For example, unlike the previous candidate, they leave no doubt in the recruiter’s mind that they are an experienced front desk clerk who has appropriate experience to excel in the given job. The candidate provides a rich insight into their relevant soft skills (oral and written communication skills, organizational skills, and customer service skills) in addition to their relevant hard skills (computer literacy skills and appointment scheduling skills). 

To really set themselves apart, the candidate quantifies one of their particularly impressive achievements by sharing that many customers have left positive reviews about them.

If you want to write a resume summary that sounds equally as enticing, make sure to apply these tips when writing yours.

Pro tip: To reassure recruiters that you wrote your resume objective or summary for the particular job you’re applying for, always make sure to mention the name of the company you’re applying to work at.  

How to write a front desk receptionist resume when you have little or no experience?

Whether you’re seeking a career change or want to begin your working life as a front desk receptionist, you may be struggling to make an attractive resume. It can definitely be a headache to figure out how to fill yours out if you have little to no experience. Here are our top tips to keep in mind to get you on the right track:

  • Apply for the right type of jobs: We hate to break it to you, but you won’t have much luck convincing a recruiter to give you a chance on a role for a candidate with years of experience. In most cases, no amount of enthusiasm can make up for a job that requires experience. What should you do, then? Apply for jobs that compliment your entry-level credentials. Once you start applying for these types of jobs, you’ll find it tenfold easier to meet the job criteria and show a recruiter you’re the ideal candidate for the job.

    You can track down these jobs by changing the search terms you use. For example, search for “Junior” or “Entry-Level” front desk receptionist jobs. When you’re scanning through job ads, look for words like, “No prior experience or training required” as well as “This position does not require licenses or certifications.”

  • Apply for jobs through a staffing agency: One easy way to rack up some relevant work experience and skills is to sign up to a staffing agency (also referred to as a staffing company or employment agency). If you have absolutely zero experience in the field, it may be worthwhile to take on a few temporary front desk jobs so that you can start to fill up your resume. Keep in mind that temporary jobs can in fact turn into full-time jobs, so make sure to take the job seriously, even if it’s only for a day!
  • Focus on your soft skills: If you’re still finding it difficult to tick the boxes in terms of the hard skills needed for certain front desk jobs, you should focus more on your soft skills instead. Many front desk jobs will offer on-the-job training for the practical skills you will need anyway, so you can quickly catch up to speed once you get your foot in the door. 

However, what can’t be as readily taught are relevant soft skills. Front desk jobs heavily rely on strong soft skills, so making it clear you have these is pivotal. Remember, you don’t need to have utilized the soft skills in a front desk work setting in order to include them; you can include any that you have utilized in your previous roles or even during your studies. 

How do you make your resume stand out?

Want to make a resume that stands out from the hundreds of other ones a recruiter will receive? It’s a daunting task, but it’s entirely achievable. Follow our expert tips below to create a lasting impression on a recruiter.

  • Aim for simple but powerful aesthetics: Have you been browsing the web for an eye-catching resume template? One with lots of colors, graphics, and fun fonts? These may seem like the key to making your resume stand out, but it will likely do the opposite. In fact, many of the resume templates companies try to sell can’t even be read by the ATS!

    The best way to stand out when it comes to your resume’s aesthetics is to keep things looking clean and simple. You don’t need to reinvent the wheel to get a recruiter’s attention. Recruiters appreciate easy-to-read resumes, so you won’t be helping matters with a busy template. That’s why we strongly suggest opting for an HR-approved and ATS friendly resume template.

  • Don’t sell yourself short: Modesty can be an important trait to demonstrate at times in the workplace. However, you should leave your modesty at the door when writing your resume. Remember that your resume is the first (and usually, only) shot you have to make an impression on a recruiter. 

So if you achieved something big or have a very attractive skill set, be sure to make them shine. Of course, it’s equally important not to come across as too full of yourself either, so be sure to keep your tone in check and provide solid examples of your attributes throughout your resume.

  • Customize your resume: You may recall that we mentioned how important it is to target and customize your resume to each specific job. But just in case you didn’t get the memo, we want to reiterate this point because it is critical to ensuring that your resume stands out. After all, if there’s one thing that all recruiters can agree on, it’s that a customized resume beats a generic resume any day of the week.

So you should seriously think twice before submitting the same resume you’ve used for every other job application. Recruiters will be able to detect that your resume isn’t tailor-made for the job in an instant. Instead of giving them an excuse to choose another candidate over you, ensure that you modify your resume each time so that it ticks all of the boxes a recruiter is after in an ideal candidate. 

3. How to Make a Resume Using’s Resume Builder Tool That Will Get You Hired

If you’ve read completely through our resume guide, you’re off to a good start. Now that you’ve discovered what you need to do to make a wonderful front desk receptionist resume, it’s time to put all of our insider tips into action. To do so, you’ll need to set aside some quality time to bunker down and start working on your resume.

So...what exactly is stopping you from doing this? For starters, trying to find time in between work and everything else you have going on in your life can be incredibly difficult. Then, there’s the consideration of your motivation to do so – or lack thereof! After all, who wants to spend their weekends and nights off at their computer desk trying to come up with captivating sentences and deciding on which font is best for their resume? Your hesitation may stem from your lack of confidence in your abilities to make an amazing resume.

The solution to all of these roadblocks is our state-of-the-art resume builder at We’ve designed it to address each of these problems directly, so that you can create your resume quickly and easily. To be clear, when you use our resume builder, you won’t just end up with some scrappy resume that fails to connect with recruiters. 

Our resume builder helps job seekers create resumes that are of a professional quality in both looks and substance. It does this by guiding you to complete each major section of your resume from A to Z. For example, if you’re not much of a writer, you’ll be able to use the dozens of pre-written examples we’ve included right within the builder. If it’s formatting you’re worried about, you can choose from our wide variety of HR-friendly resume templates.

Ready to begin? Get on track to your dream job by making a job-winning resume at

More Job Descriptions for :


front desk receptionist

  • Protect the security of medical records to ensure that confidentiality is maintained
  • Retrieve patient medical records for physicians, technicians, or other medical personnel
  • Review records for completeness, accuracy, and compliance with regulations
  • Release information to persons or agencies according to regulations
  • Answering multi-phone line and transferring to correct department
  • Open waiting room and keep tidy
  • Collect copay and verify insurances

front desk receptionist

  • Operate telephone, providing information, taking messages, and scheduling appointments.
  • Greet patients, check them in, and print medical records.
  • Keep track of notes, insurance, and medical records. 
  • Check guests into and out of their rooms.

front desk receptionist

  •  Sorting documents such as Absent, Leave forms of employee
  • Monitoring attendance of employees everyday.
  • Answering calls from suppliers, stores employee and customers. 
  • Assisting visitors to meeting room.
  • Receiving monthly deliver if stocks.
  • Sending outbound documents from office to stores.
  • Receiving important documents from banks,supplier,store employee etc.

front desk receptionist

  • Provide information about facilities, pricing, and rules and regulations.
  • Assist new members on the way the gym operated.
  • Clean equipment and report any issues with the equipment to management.
  • Answer phone calls and assist prospective members on the gym.

front desk receptionist

  • Verify insurance eligibility, complete prior authorizations for GI inpatient procedures.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, page on call physicians, schedule appointments.
  • Scan patients’ medical history, vital statistics, or information such as test results in medical records.
  • Received a raise within the first few months, due to superb customer service