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customer service supervisor: Resume Samples & Writing Guide
Employment history
Senior Customer Service Supervisor, JPMorgan Chase New York, New York
May 2020 – Present
- Maintain customer service records and prepare reports
- Ensure customer service staff are up to date on product knowledge
- Ensure customer service standards are met and exceeded
Associate Customer Service Supervisor, Microsoft Redmond, Washington
November 2018 – April 2020
- Monitor customer service staff performance and provide guidance
- Manage customer service staff schedules and assignments
- Resolve customer service issues and complaints in a timely and professional manner
Jr. Customer Service Supervisor, Amazon Seattle, Washington
May 2018 – October 2018
- Resolve customer service issues and complaints in a timely and professional manner
- Train and onboard new customer service staff
- Ensure customer service standards are met and exceeded
Education
University of Texas, Austin, Texas
Customer Service, March, 2018
Skills
Conflict Resolution
Analytical
Project Management
Technical
Decision Making
Stress Management
Self-Motivation
Mentoring
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Employment history
Senior Customer Service Supervisor, Apple Cupertino, California
April 2023 – Present
- Train and onboard new customer service staff
- Monitor customer service staff performance and provide coaching and feedback
- Monitor customer service operations to ensure compliance with applicable regulations
Customer Service Supervisor, Microsoft Redmond, Washington
October 2022 – March 2023
- Manage customer service staff schedules and assignments
- Ensure customer service staff are up to date on product knowledge
- Develop and implement customer service policies and procedures
Entry Level Customer Service Supervisor, CVS Health Woonsocket, Rhode Island
April 2021 – September 2022
- Ensure customer service staff are up to date on product knowledge
- Analyze customer feedback and recommend changes to improve customer service
- Manage customer service staff schedules and assignments
Education
University of Wisconsin, Madison, Wisconsin
Master of Science in Medical Office Administration, February, 2021
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Business Administration, March, 2017
Skills
Troubleshooting
Communication
Financial Management
Negotiation
Adaptability
Mentoring
Stress Management
Planning
Employment history
Lead Customer Service Supervisor, UnitedHealth Group Minnetonka, Minnesota
March 2015 – Present
- Train and onboard new customer service staff
- Ensure customer service standards are met and exceeded
- Develop customer service goals and objectives
Customer Service Supervisor, Walmart Bentonville, Arkansas
September 2013 – February 2015
- Monitor customer service staff performance and provide constructive feedback
- Develop and implement customer service policies and procedures
- Monitor customer service staff performance and provide guidance
Junior Customer Service Supervisor, UnitedHealth Group Minnetonka, Minnesota
March 2013 – September 2013
- Develop and maintain relationships with customers
- Manage customer service staff schedules and assignments
- Maintain customer service records and prepare reports
Education
Cornell University, Ithaca, New York
Office Administration, January, 2013
Skills
Written Communication
Database Management
Research
Negotiation
Adaptability
Collaboration
Time Management
Decision Making
Employment history
Senior Customer Service Supervisor, Google Mountain View, California
May 2019 – Present
- Resolve customer service issues and complaints in a timely and professional manner
- Ensure customer service standards are met and exceeded
- Monitor customer service staff performance and provide guidance
Associate Customer Service Supervisor, Amazon Seattle, Washington
November 2018 – May 2019
- Develop customer service goals and objectives
- Monitor customer service operations to ensure compliance with applicable regulations
- Develop and implement customer service policies and procedures
Entry Level Customer Service Supervisor, UnitedHealth Group Minnetonka, Minnesota
November 2017 – October 2018
- Analyze customer feedback and recommend changes to improve customer service
- Manage customer service staff schedules and assignments
- Maintain customer service records and prepare reports
Education
University of Texas, Austin, Texas
Doctor of Human Resources Management, September, 2017
University of Texas, Austin, Texas
Bachelor of Science in Business Administration, September, 2013
Skills
Technical
Planning
Reliability
Innovation
Analytical
Negotiation
Stress Management
Decision Making
Professional Summary
Dynamic customer service supervisor with extensive experience in administrative and clerical roles. Proven track record of providing excellent customer service and resolving customer complaints in a timely, professional manner.
Employment history
Senior Customer Service Supervisor, Google Mountain View, California
March 2009 – Present
- Monitor customer service staff performance and provide constructive feedback
- Manage customer service staff schedules and assignments
- Develop and maintain relationships with customers
Associate Customer Service Supervisor, Google Mountain View, California
August 2008 – February 2009
- Ensure customer service standards are met and exceeded
- Develop and implement customer service policies and procedures
- Analyze customer feedback and recommend changes to improve customer service
Entry Level Customer Service Supervisor, Bank of America Charlotte, North Carolina
August 2007 – August 2008
- Develop and implement customer service policies and procedures
- Ensure customer service standards are met and exceeded
- Analyze customer feedback and recommend changes to improve customer service
Education
University of Texas, Austin, Texas
Accounting, July, 2007
Skills
Accounting
Innovation
Time Management
Data Analysis
Self-Motivation
Critical Thinking
Problem Solving
Research
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customer service supervisor Job Descriptions; Explained
If you're applying for an customer service supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service supervisor
- Investigate customer’s problems and find solutions that can’t be resolved by agents,
- Train agents on how to adequately address problems via telephone or email,
- Monitor all agents in the Call Center and Redemption Centers in the stores also with weekly store visits,
- Supervise customer service managerial staff,prepare assessments and evaluation forms for new agents,
- Responsible for opening Call Center when I’m on morning shifts,
- Keep abreast of new company products and services,Extensive knowledge of the casino and customer backends and all systems,
- Work with management on customer service initiatives.
2
customer service supervisor
- I work at the customer service desk
- Manage the front end
- Monitoring the team’s performance
- Helping with training and development
- Handles complaints
- Counts cash office and does bank deposits.
3
senior customer service supervisor
- Directed team of 11 full-time employees.
- Supervised customer service team in Sydney while prepping full-time Supervisor to take over duties.
- Identified issues with proactive approach and resolved or escalated problems.
- Led customer product implementation projects and conducted training.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Built, managed and coached in-sourced and outsourced team, implementing training programs to improve efficiency and productivity.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
4
customer service supervisor
- Resolve customer complaints or answer customers’ questions regarding policies and procedures. This was both over the phone and in person.
- Expedite customer’s wait time in line.
- Make returns, refunds and exchanges.
- Handled bulk orders for schools, hotels and small businesses.
- Multitask all the above and provide excellent customer service!
5
customer service supervisor
- Supervise the work of customer service employees to ensure adherence to quality standards and proper procedures, correcting errors or problems.
- Review records or reports pertaining to activities such as production to monitor work activities, or evaluate performance.
- Count out registers and safe at the end of the night. Also familiar with opening safe counts and deposit counts.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
customer service supervisor Job Skills
For an customer service supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service supervisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Entry Level Customer Service Supervisor, UnitedHealth Group Minnetonka, Minnesota
May 2022 – February 2023
Education
Stanford University, Stanford, California
Master of Science in Human Resources Management, March, 2022
Stanford University, Stanford, California
Bachelor of Science in Office Administration, March, 2018
Skills
Data Analysis
Leadership
Relationship Management.
Networking
Decision Making
Critical Thinking
Self-Motivation
Negotiation
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your customer service supervisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Roy Foster
758 Greenbriar St., Morro Bay, CA 93442Employment history
Chief Customer Service Supervisor, Google Mountain View, California
November 2021 – Present
- Moniter cusotmer service staff performance and provide guidiance
- Developd and maintiain relationships with customers
- Developd and implement custoemr service policies and proceduers
Customer Service Supervisor, Walmart Bentonville, Arkansas
May 2020 – October 2021
- Mointor customer service staff performance and provide constructive feedback
- Manage customer service staff scheduless and assignements
- Mointor customer service staff performance and provide coaching and feedback.
Entry Level Customer Service Supervisor, Amazon Seattle, Washington
May 2019 – April 2020
- Maintian customer service operations to ensure compliance with applicable regulations
- Maintian customer service records and prepare reportses
- Monitor customer service staff performence and provide coaching and feedbacks
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Accounting, March, 2019
Skills
Emotional Intelligence
Data Analysis
Database Management
Time Management
Planning
Problem Solving
Coaching
Creativity
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
customer service supervisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Customer Service Supervisor
General Electric
Boston, Massachusetts
General Electric
Boston, Massachusetts
Esteemed Recruitment Team
I am writing to express my interest in the Senior Customer Service Supervisor role at General Electric. As a Customer Service Supervisor with 5 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.
Thank you for considering my application for the Senior Customer Service Supervisor role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.
Bests,
Ted Evans
617-373-9110
[email protected]
Ted Evans
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.