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customer service operator: Resume Samples & Writing Guide

Ike Nelson

496 Dogwood St., Mount Olive, IL 62069
[email protected]
909-588-6772

Professional Summary

 A highly experienced customer service operator with a proven track record of providing outstanding customer service. Demonstrated ability to handle customer inquiries, resolve customer issues, and maintain positive customer relationships. 

Employment history

Chief Customer Service Operator, CVS Health Woonsocket, Rhode Island
June 2011 – Present
  • Manage customer service inquiries in a timely manner
  • Create and maintain customer accounts
  • Maintain customer records and update customer information
Customer Service Operator, Google Mountain View, California
January 2010 – May 2011
  • Process returns and refunds
  • Maintain customer records and update customer information
  • Follow up with customers to ensure their satisfaction
Junior Customer Service Operator, Apple Cupertino, California
June 2009 – December 2009
  • Monitor customer satisfaction and feedback
  • Assist with general administrative tasks
  • Resolve customer complaints in a timely and professional manner

Education

Harvard University, Cambridge, Massachusetts
Human Resources, May, 2009

Skills

Creativity
Coaching
Leadership
Self-Motivation
Innovation
Database Management
Presentation
Project Management

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Ulrich Gray

668 Park Avenue, Bristol, WI 53142
[email protected]
806-204-6626

Employment history

Lead Customer Service Operator, Apple Cupertino, California
November 2019 – Present
  • Process customer orders and payments
  • Follow up with customers to ensure their needs are met
  • Follow up with customers to ensure their satisfaction
Customer Service Operator, Microsoft Redmond, Washington
May 2018 – October 2019
  • Cross-sell products and services
  • Follow up with customers to ensure their satisfaction
  • Monitor customer satisfaction and feedback
Entry Level Customer Service Operator, Apple Cupertino, California
November 2017 – April 2018
  • Assist with general administrative tasks
  • Maintain customer records and update customer information
  • Provide product and service information to customers

Education

University of Michigan, Ann Arbor, Michigan
MD in Business Administration, September, 2017
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Medical Office Administration, September, 2013

Skills

Flexibility
Listening
Critical Thinking
Supervisory
Technical
Business Acumen
Presentation
Risk Management
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Ursa Ingram

652 Cedarwood Court, Livingston, CA 95334
[email protected]
882-005-3495

Professional Summary

 A customer service-oriented individual with extensive experience in providing administrative and clerical support. Possesses excellent communication and problem-solving skills to ensure customer satisfaction. 

Employment history

Senior Customer Service Operator, General Electric Boston, Massachusetts
November 2010 – Present
  • Provide product and service information to customers
  • Follow up with customers to ensure their needs are met
  • Escalate customer issues to appropriate departments
Associate Customer Service Operator, Apple Cupertino, California
June 2009 – October 2010
  • Follow up with customers to ensure their needs are met
  • Monitor customer satisfaction and feedback
  • Resolve customer complaints in a timely and professional manner
Entry Level Customer Service Operator, Apple Cupertino, California
November 2008 – May 2009
  • Follow up with customers to ensure their satisfaction
  • Process customer orders and payments
  • Create and maintain customer accounts

Education

Cornell University, Ithaca, New York
Bachelor of Science in Human Resources Management, October, 2008

Skills

Quality Assurance
Computer Literacy
Problem Solving
Risk Management
Database Management
Innovation
Training
Social Media
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Carl Gray

345 Valley View Avenue, Dugger, IN 47848
[email protected]
664-664-2119

Professional Summary

 Highly experienced customer service operator with a proven track record of providing exceptional customer service. Skilled in problem solving, multitasking, and communication to ensure customer satisfaction. 

Employment history

Lead Customer Service Operator, Walmart Bentonville, Arkansas
November 2014 – Present
  • Escalate customer issues to appropriate departments
  • Provide product and service information to customers
  • Answer customer inquiries via phone, email, or chat
Customer Service Operator, Apple Cupertino, California
June 2013 – October 2014
  • Process returns and refunds
  • Process customer orders and payments
  • Escalate customer issues to appropriate departments
Entry Level Customer Service Operator, Amazon Seattle, Washington
December 2011 – May 2013
  • Answer customer inquiries via phone, email, or chat
  • Create and maintain customer accounts
  • Process returns and refunds

Education

University of Texas, Austin, Texas
MD in Human Resources Management, October, 2011
University of Texas, Austin, Texas
Bachelor of Arts in Office Administration, October, 2007

Skills

Leadership
Business Acumen
Financial Management
Organization
Supervisory
Written Communication
Quality Assurance
Project Management
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Pauline Wilson

645 Valley Drive, Pottawattamie Park, IN 46360
[email protected]
776-483-5444

Employment history

Senior Customer Service Operator, Google Mountain View, California
September 2020 – Present
  • Process returns and refunds
  • Answer customer inquiries via phone, email, or chat
  • Process customer orders and payments
Customer Service Operator, Microsoft Redmond, Washington
March 2020 – August 2020
  • Process returns and refunds
  • Escalate customer issues to appropriate departments
  • Cross-sell products and services
Jr. Customer Service Operator, Microsoft Redmond, Washington
March 2019 – February 2020
  • Ensure customer service standards are met
  • Answer customer inquiries via phone, email, or chat
  • Process returns and refunds

Education

University of California, Berkeley, California
Doctor of Accounting, January, 2019
University of California, Berkeley, California
Bachelor of Science in Office Administration, January, 2015

Skills

Research
Reliability
Leadership
Interpersonal
Database Management
Visualization
Troubleshooting
Accounting
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customer service operator Job Descriptions; Explained

If you're applying for an customer service operator position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer service operator

  • Use computer for various applications,  company database management/com care and word processing and Outlook
  • Perform payroll functions, such as maintaining timekeeping/travel information and processing and submitting to payroll.
  • Answer telephone and give information to  equipment suppliers and staff under government and End of Life care programs
  • Create, maintain, and enter information into data base system/com care for equipment hire
  • Operate office equipment,  copiers,  phone systems 
  • Maintain scheduling and event calendars for Allied Health staff
  • Compose, type, and distribute meeting notes, routine correspondence, or reports.
2

customer service operator

  •     Replenishment of stock
  •     Heavy lifting / manual handling
  •      Appointment bookings 
  •      Providing knowledge and understanding to customers when required
3

customer service operator

  • Monitoring – Handling bank transfers (Barclays, RBS, Nat West) from agents to company’s account. Credit the money in to agents accounts 
  • Checking the agent’s account – credit history to allow temporarily increase of transaction limits 
  • Responding to calls and emails to serve customers and fulfill requests such as fraud prevention and general inquiries
  • Investigating the root cause of billing issues to provide agents with accurate information in resolving their billing inquiries 
  • Handling and resolving customer complaints 
4

customer service operator

  • Cash collection of fuels and retails sales
  • Assisting customers with general enquires via phone, email and face to face
  • Ensure all customer correspondence is clear, concise and succinct 
  • Filing and scanning of client records
5

customer service operator

  • Establish or identify prices of goods, services, cash registers, and price scanners.
  • Greet customers politely.
  • Maintain clean and orderly registers and complete other general cleaning duties.
  • Sort & count money.
  • Stock shelves, and mark prices on shelves and items using the computer.
1 2

customer service operator Job Skills

For an customer service operator position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Risk Management
  • Supervisory
  • Training
  • Innovation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service operator Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Sam Campbell

505 Hickory St., Clarkson Valley, MO 63005

Professional Summary

 Dynamic customer service operator with a passion for providing outstanding service to customers. Proven ability to quickly learn and master new processes, technologies, and procedures to ensure customer satisfaction. 

Employment history

Senior Customer Service Operator, Bank of America Charlotte, North Carolina
July 2012 – Present
  • Resolve customer complaints in a timely and profesional manner
  • Monitor customer satisfaction an feedback
  • Process returns and refundss
Associate Customer Service Operator, Amazon Seattle, Washington
January 2011 – June 2012
  • Escelate custmer issues to approriate deparments
  • Manage customer servce inquires in a timely maner
  • Follw up with customers to ensure thier satifaction
Junior Customer Service Operator, Bank of America Charlotte, North Carolina
August 2009 – December 2010
  • Mange custmer servise inquirys in a timeley maner
  • Provide prodcut and servise infomation to custmers
  • Follw up with custmers to ensure thier satisfaciton

Education

University of Florida, Gainesville, Florida
Master of Arts in Accounting, June, 2009
University of Florida, Gainesville, Florida
Bachelor of Science in Office Administration, June, 2005

Skills

Stress Management
Mentoring
Adaptability
Public Speaking
Quality Assurance
Innovation
Supervisory
Computer Literacy

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights
  • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
  • Make sure to use a professional email address as part of your contact information.
  • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your customer service operator Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Andrew Smith

318 Sunset Drive, Wheeler, IL 62479
[email protected]
770-915-3482

Employment history

Chief Customer Service Operator, General Electric Boston, Massachusetts
May 2020 – May 2022
  • Ensure customer service standards are met
  • Create and maintain customer accounts
  • Cross-sell products and services
Associate Customer Service Operator, CVS Health Woonsocket, Rhode Island
November 2019 – April 2020
  • Assist with general administrative tasks
  • Provide product and service information to customers
  • Escalate customer issues to appropriate departments
Entry Level Customer Service Operator, JPMorgan Chase New York, New York
May 2018 – October 2019

Education

University of Illinois, Urbana, Illinois
Bachelor of Arts in Accounting, April, 2018

Skills

Organization
Adaptability
Quality Assurance
Customer Service
Presentation
Social Media
Technical
Training

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights
  • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
  • Use the gap to talk about positive attributes or additional skills you've learned.
  • Be honest and straightforward about the gap and explain it using a professional summary.

customer service operator Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service operator position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Ike
Nelson

[email protected]
909-588-6772
496 Dogwood St., Mount Olive, IL
62069

Chief Customer Service Operator
General Electric
Boston, Massachusetts

To the Recruitment Team at General Electric


I am excited to apply for the Chief Customer Service Operator position at General Electric. As a highly skilled Customer Service Operator with 14 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.


Growing up, I always had a fascination with Data Entry. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.


Thank you for considering my application for the Chief Customer Service Operator role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


Bests,
Ike Nelson
909-588-6772
[email protected]

Ike Nelson






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Resume Design Tips and Tricks

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

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