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customer service associate: Resume Samples & Writing Guide
Professional Summary
Highly organized and motivated customer service associate with extensive experience in administrative and clerical roles. Proven ability to consistently provide excellent customer service and support in a fast-paced environment.
Employment history
Chief Customer Service Associate, Apple Cupertino, California
October 2012 – Present
- Monitor customer feedback and provide feedback to management
- Update customer information in the customer database
- Generate reports on customer service performance
Associate Customer Service Associate, CVS Health Woonsocket, Rhode Island
May 2011 – September 2012
- Generate reports on customer service performance
- Develop customer service policies and procedures
- Provide product and service information to customers
Jr. Customer Service Associate, JPMorgan Chase New York, New York
May 2010 – April 2011
- Maintain a high level of customer satisfaction
- Assist with customer billing inquiries
- Follow up with customers to ensure their issues have been resolved
Education
University of Maryland, College Park, Maryland
Bachelor of Arts in Business Administration, March, 2010
Skills
Data Analysis
Analytical
Quality Assurance
Reporting
Business Acumen
Visualization
Risk Management
Database Management
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Employment history
Chief Customer Service Associate, Bank of America Charlotte, North Carolina
July 2018 – Present
- Provide product and service information to customers
- Coordinate with other departments to ensure customer needs are met
- Generate reports on customer service performance
Customer Service Associate, JPMorgan Chase New York, New York
February 2017 – June 2018
- Monitor customer feedback and provide feedback to management
- Develop and implement customer loyalty programs
- Provide product and service information to customers
Junior Customer Service Associate, Bank of America Charlotte, North Carolina
February 2016 – January 2017
- Develop customer service policies and procedures
- Respond to customer inquiries and complaints in a timely and professional manner
- Develop and implement customer loyalty programs
Education
University of California, Berkeley, California
Master of Science in Business Administration, December, 2015
University of California, Berkeley, California
Bachelor of Science in Office Administration, December, 2011
Skills
Troubleshooting
Time Management
Computer Literacy
Quality Assurance
Cloud Computing
Quality Assurance
Database Management
Networking
Professional Summary
A highly motivated customer service professional with excellent communication and problem-solving skills. Proven ability to build strong customer relationships and drive customer satisfaction.
Employment history
Senior Customer Service Associate, Google Mountain View, California
March 2014 – Present
- Assist with customer billing inquiries
- Generate reports on customer service performance
- Monitor customer feedback and provide feedback to management
Customer Service Associate, Walmart Bentonville, Arkansas
March 2013 – February 2014
- Monitor customer feedback and provide feedback to management
- Assist with customer billing inquiries
- Develop and implement customer loyalty programs
Jr. Customer Service Associate, Google Mountain View, California
August 2012 – February 2013
- Coordinate with other departments to ensure customer needs are met
- Generate reports on customer service performance
- Maintain a high level of customer satisfaction
Education
University of Illinois, Urbana, Illinois
Master of Science in Human Resources Management, July, 2012
University of Illinois, Urbana, Illinois
Bachelor of Arts in Accounting, July, 2008
Skills
Process Improvement
Reporting
Creativity
Emotional Intelligence
Technical
Database Management
Software Applications
Documentation
Professional Summary
I am an experienced Customer Service Associate with a proven track record of providing excellent customer service. I possess the skills to effectively manage a variety of administrative and clerical tasks.
Employment history
Lead Customer Service Associate, Microsoft Redmond, Washington
August 2012 – Present
- Resolve customer service issues in a timely and accurate manner
- Process customer orders and provide order status updates
- Respond to customer inquiries and complaints in a timely and professional manner
Customer Service Associate, UnitedHealth Group Minnetonka, Minnesota
February 2011 – July 2012
- Resolve customer service issues in a timely and accurate manner
- Update customer information in the customer database
- Follow up with customers to ensure their issues have been resolved
Entry Level Customer Service Associate, General Electric Boston, Massachusetts
August 2010 – January 2011
- Generate reports on customer service performance
- Assist with inventory management and order fulfillment
- Develop customer service policies and procedures
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Medical Office Administration, June, 2010
Skills
Emotional Intelligence
Analytical
Creativity
Process Improvement
Networking
Reporting
Financial Management
Database Management
Professional Summary
Highly motivated customer service associate with a proven track record of providing excellent customer service. Experienced in resolving customer inquiries and complaints in a timely and professional manner.
Employment history
Chief Customer Service Associate, CVS Health Woonsocket, Rhode Island
February 2013 – Present
- Generate reports on customer service performance
- Assist with customer billing inquiries
- Monitor customer feedback and provide feedback to management
Customer Service Associate, UnitedHealth Group Minnetonka, Minnesota
August 2011 – January 2013
- Assist with inventory management and order fulfillment
- Develop and implement customer loyalty programs
- Provide product and service information to customers
Jr. Customer Service Associate, CVS Health Woonsocket, Rhode Island
March 2010 – July 2011
- Develop customer service policies and procedures
- Analyze customer service trends and recommend improvements
- Update customer information in the customer database
Education
Cornell University, Ithaca, New York
MD in Human Resources Management, January, 2010
Cornell University, Ithaca, New York
Bachelor of Arts in Accounting, January, 2006
Skills
Innovation
Visualization
Collaboration
Training
Data Analysis
Computer Literacy
Business Acumen
Quality Assurance
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customer service associate Job Descriptions; Explained
If you're applying for an customer service associate position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service associate
- Move levers or controls that operate lifting devices, such as forklifts.
- Calculate and quote charges for services such as long-distance connections.
- Update directory information.
- Learn and follow safety regulations.
- Take actions to avoid potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects.
2
customer service associate
- Respond to customer inquiries regarding online merchandise or service orders.
- Assist customers with product selection, answers basic questions, and suggests various product options that are available.
- Document customer problems and inputs in ticketing system.
- Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
3
customer service associate
- Confer with customers by telephone, chat and email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Resolve customers issues.
- Maintain smooth transition with customers by understanding their requirements and proving business solutions to them.
- Involved in handling critically escalated chats and email.
4
customer service associate (seasonal)
- Processed account information for DayStar Television as well as take pledges
- Researched missing product information for orders placed and corrected information as needed
- Assisted with prayer line calls
- handle customer funds and processes transactions using the POS system
5
customer service associate
- Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. Utilize the GREAT customer service model to ensure customer engagement.
- Support and follow all safety and security initiatives.
- Communicating with clients and customers about their experiences with a product or service.
- Providing advice on purchasing products or services.
- Answering client or customer questions about properly using or accessing a product or service.
- Taking or processing orders for a product or service.
- Listening to customer or client complaints or concerns and working to resolve their issues
customer service associate Job Skills
For an customer service associate position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Technical
- Troubleshooting
- Quality Assurance
- Database Management
- Project Management
- Data Analysis
- Visualization
- Business Acumen
- Process Improvement
- Risk Management
- Reporting
- Financial Management
- Accounting
- Strategic Thinking
- Networking
- Documentation
- Software Applications
- Programming
- Cloud Computing
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service associate Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Walter Smith
399 Oakwood Court, Springfield, MI 49037Employment history
Lead Customer Service Associate, Bank of America Charlotte, North Carolina
July 2017 – Present
- Assist with inventory management and order fulfillment
- Develop customer service policies and procedures
- Generate reports on customer service performance
Associate Customer Service Associate, Google Mountain View, California
July 2016 – June 2017
- Analyze customer service trends and recommend improvements
- Generate reports on customer service performance
- Update customer information in the customer database
Jr. Customer Service Associate, Walmart Bentonville, Arkansas
January 2016 – June 2016
Education
Cornell University, Ithaca, New York
Bachelor of Science in Medical Office Administration, November, 2015
Skills
Professionalism
Troubleshooting
Flexibility
Adaptability
Process Improvement
Accounting
Documentation
Troubleshooting
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your customer service associate Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Customer Service Associate, Apple Cupertino, California
August 2018 – May 2022
- Develp and implemnt customer loyalty programms
- Analize customer service trends and recomend improvements
- Provide product and servce infomation to customers.
Associate Customer Service Associate, Apple Cupertino, California
August 2017 – July 2018
- Generate report's on customer service performance
- Updates customer information in the customer database
- Assists with inventory management and order fulfillments
Junior Customer Service Associate, Walmart Bentonville, Arkansas
February 2016 – July 2017
- Develp custmer servce policys and procedurs
- Follw up wit customers to ensur their issus have been resloved
- Reslove custmer servce issus in a timly and accurat maner
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Accounting, December, 2015
Skills
Stress Management
Negotiation
Adaptability
Teamwork
Reporting
Cloud Computing
Visualization
Programming
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
customer service associate Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service associate position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Customer Service Associate
UnitedHealth Group
Minnetonka, Minnesota
UnitedHealth Group
Minnetonka, Minnesota
Esteemed Recruitment Team
I am writing to express my interest in the Lead Customer Service Associate position at UnitedHealth Group. As a Customer Service Associate with 13 years of experience in Administrative & Clerical myself, I believe I have the necessary skills and expertise to excel in this role.
My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for UnitedHealth Group. I am eager to join a team that shares my values and work towards a common goal.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Kind regards,
Carl Foster
671-519-6335
[email protected]
Carl Foster
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.