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collections specialist: Resume Samples & Writing Guide
Employment history
Entry Level Collections Specialist, UnitedHealth Group Minnetonka, Minnesota
June 2022 – March 2023
- Maintain accurate records of customer payments
- Monitor customer accounts for non-payment
- Prepare and submit monthly reports
Education
University of Illinois, Urbana, Illinois
MD in Medical Office Administration, April, 2022
University of Illinois, Urbana, Illinois
Bachelor of Arts in Accounting, April, 2018
Skills
Technical
Coaching
Adaptability
Written Communication
Accounts Payable
Financial Analysis
Problem Solving
Customer Service
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Professional Summary
Highly experienced and organized Collections Specialist with an excellent track record of successful debt collection. Proven ability to effectively manage customer accounts and develop strategies to maximize collections.
Employment history
Lead Collections Specialist, Bank of America Charlotte, North Carolina
March 2009 – Present
- Monitor customer accounts for non-payment
- Contact customers via telephone, email, or letter
- Prepare and send out customer invoices
Associate Collections Specialist, Apple Cupertino, California
September 2008 – February 2009
- Monitor customer accounts for non-payment
- Process payments received from customers
- Reconcile customer accounts
Junior Collections Specialist, UnitedHealth Group Minnetonka, Minnesota
February 2008 – August 2008
- Negotiate payment arrangements with customers
- Assist with customer service inquiries
- Respond to customer inquiries regarding their accounts
Education
University of Michigan, Ann Arbor, Michigan
Medical Office Administration, December, 2007
Skills
Database Management
Negotiation
Quality Assurance
Problem Solving
Credit Analysis
Database Management
Problem Solving
Data Entry
Employment history
Senior Collections Specialist, UnitedHealth Group Minnetonka, Minnesota
May 2019 – Present
- Resolve customer disputes and complaints
- Update customer accounts and payment information
- Monitor customer accounts for non-payment
Associate Collections Specialist, General Electric Boston, Massachusetts
December 2017 – April 2019
- Contact customers via telephone, email, or letter
- Follow up on past due accounts
- Prepare legal documents for collection actions
Jr. Collections Specialist, CVS Health Woonsocket, Rhode Island
December 2016 – November 2017
- Negotiate payment arrangements with customers
- Contact customers via telephone, email, or mail to discuss payment arrangements
- Maintain a working knowledge of applicable laws and regulations
Education
University of Michigan, Ann Arbor, Michigan
Business Administration, October, 2016
Skills
Organization
Interpersonal
Reliability
Problem Solving
Data Analysis
Bank Reconciliation
Database Management
Time Management
Employment history
Senior Collections Specialist, Walmart Bentonville, Arkansas
April 2018 – Present
- Maintain accurate records of customer payments
- Research and resolve billing discrepancies
- Collect overdue payments
Associate Collections Specialist, JPMorgan Chase New York, New York
September 2017 – March 2018
- Maintain a working knowledge of applicable laws and regulations
- Monitor customer accounts for non-payment
- Reconcile customer accounts
Entry Level Collections Specialist, Amazon Seattle, Washington
September 2016 – August 2017
- Contact customers via telephone, email, or mail to discuss payment arrangements
- Prepare legal documents to initiate collection proceedings
- Maintain accurate records of customer payments
Education
University of California, Berkeley, California
Executive Administrative Assistant, August, 2016
Skills
Technical
Mentoring
Planning
Accounting
Accounting
Accounts Receivable
Customer Service
Problem Solving
Employment history
Chief Collections Specialist, General Electric Boston, Massachusetts
June 2021 – Present
- Respond to customer inquiries regarding their accounts
- Reconcile customer accounts
- Negotiate payment arrangements with customers
Collections Specialist, Bank of America Charlotte, North Carolina
June 2020 – May 2021
- Maintain a working knowledge of applicable laws and regulations
- Resolve customer inquiries and disputes
- Maintain accurate records of collections and status of accounts
Junior Collections Specialist, Walmart Bentonville, Arkansas
January 2019 – May 2020
- Contact customers via telephone, email, or mail to discuss payment arrangements
- Prepare legal documents to initiate collection proceedings
- Follow up with customers to ensure payment is received
Education
University of Illinois, Urbana, Illinois
MD in Office Administration, November, 2018
University of Illinois, Urbana, Illinois
Bachelor of Arts in Business Administration, November, 2014
Skills
Decision Making
Flexibility
Coaching
Conflict Resolution
Bank Reconciliation
Administrative Support
Accounts Receivable
Data Entry
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collections specialist Job Descriptions; Explained
If you're applying for an collections specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
senior collections specialist
- Handling Escalation calls related to Collection, Verifying payments.
- Skip Tracing Resources, Strong knowledge of FDCPA, TCPA and FRC Legal Collection experience.
- Effective Negotiator.
- Confident and clear communication also creating a sense of urgency in making payments.
- Evaluated accounts recommended appropriate action throughout the collection cycle.
2
collections specialist /customer service representative
- Resolved challenging situations with friendly but firm strategies
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
3
collections specialist
- Arrange for debt repayment or establish repayment schedule based on customers financial situations.
- Locate and monitor over due accounts using computers and automated systems.
- Recovers debt from delinquent accounts through successful negotiation of payments from dealers with overdue transaction accounts
- Proven to provide quality customer service
4
collections specialist
- Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
- Maintained high volume of calls to meet demands of busy group.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
5
senior collections specialist
- Proven ability to influence others and negotiable in order to meet desired strong financial and numerical literacy
- Used probing techniques to determine debtors’ reasons for delinquency.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Negotiated bids with investors for notes and sales to market delinquent mortgage notes.
senior collections specialist Job Skills
For an senior collections specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Data Analysis
- Payment Processing
- Collections
- A/R Management
- Credit Analysis
- Cash Management
- Bank Reconciliation
- Credit Card Reconciliation
- Accounts Receivable
- Accounts Payable
- Customer Service
- Microsoft Office
- Database Management
- Problem Solving
- Time Management
- Administrative Support
- Documentation
- Financial Analysis
- Reconciliation
- Accounting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your senior collections specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Neil Brown
12 Pleasant St., Welda, KS 66091Employment history
Lead Collections Specialist, Walmart Bentonville, Arkansas
November 2018 – Present
- Maintain accurate records of customer payments
- Reconcile customer accounts
- Follow up on past due accounts
Collections Specialist, Microsoft Redmond, Washington
May 2018 – October 2018
- Follow up with customers to ensure payment is received
- Prepare legal documents to initiate collection proceedings
- Maintain a working knowledge of applicable laws and regulations
Jr. Collections Specialist, Walmart Bentonville, Arkansas
May 2017 – April 2018
Education
University of Florida, Gainesville, Florida
Bachelor of Science in Human Resources Management, March, 2017
Skills
Computer Literacy
Self-Motivation
Business Acumen
Negotiation
Data Analysis
Data Entry
Collections
A/R Management
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your senior collections specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Collections Specialist, Apple Cupertino, California
February 2019 – May 2022
- Proccess payments recieved from customers
- Maintian acurate records of customer payments
- Contack customers via telephone, email, or letter
Collections Specialist, Apple Cupertino, California
September 2017 – January 2019
- MOnitor customer accounts for non-payment
- Reserch and resolve billing discrepencies
- Prepaire legal documents to initiate collection proceedures
Jr. Collections Specialist, UnitedHealth Group Minnetonka, Minnesota
March 2017 – August 2017
- Reolve custmer inquirys and disputs
- Respond to custmer inquirys regardin their account's
- Reconcile custmer account's
Education
Harvard University, Cambridge, Massachusetts
Master of Science in Human Resources Management, January, 2017
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Medical Office Administration, January, 2013
Skills
Conflict Resolution
Data Analysis
Collaboration
Leadership
Accounts Receivable
Collections
Documentation
Accounts Payable
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
senior collections specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an senior collections specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate Collections Specialist
CVS Health
Woonsocket, Rhode Island
CVS Health
Woonsocket, Rhode Island
CVS Health Recruitment Team
I am writing to express my interest in the Associate Collections Specialist role at CVS Health. As a Collections Specialist with 1 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.
Growing up, I always had a fascination with Scheduling. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Sincerely,
Victor Bailey
860-081-0021
[email protected]
Victor Bailey
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.