
Andrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
I have 5 years of experience in Customer Service, 8 years in Collections, and 2 years in Research /
Back Office Works. I have been in the BPO industry for 9 years and 6 years in the Banking / Finance industry in total. I am computer proficient and can very well multi-task. I am fluent in English, both spoken and in writing. Above all, I can do the job under pressure!
Back Office Works. I have been in the BPO industry for 9 years and 6 years in the Banking / Finance industry in total. I am computer proficient and can very well multi-task. I am fluent in English, both spoken and in writing. Above all, I can do the job under pressure!
Employment history
Dec. 2015 – Present
North Marlin, Alaska
Collections Specialist / Research Remediation Representative 2, Cormier-Bailey
Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists.
Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists.
Mar. 2013 – Jul. 2014
Port Lazaro, Wisconsin
Quality Assurance Analyst, Dicki-Prosacco
Responsible for reviewing and auditing incidents, email and telephone interactions along with reviewing and investigating customer survey responses for the CallCenter.
Education
Nov. 2004
Bachelor of Arts: Journalism
- Western Prosacco Institute - Lake Oscarport, New Mexico
Skills
Proofreading
Experienced
Graphic design
Beginner
Computer Proficient (Excel, MS Office applications)
Experienced
Data Entry
Experienced
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