Andrew Smith

Phone: (000) 000-0000
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

I have 5 years of experience in Customer Service, 8 years in Collections, and 2 years in Research /
Back Office Works. I have been in the BPO industry for 9 years and 6 years in the Banking / Finance industry in total. I am computer proficient and can very well multi-task. I am fluent in English, both spoken and in writing. Above all, I can do the job under pressure!

Employment history

Dec. 2015 – Present North Marlin, Alaska
Collections Specialist / Research Remediation Representative 2, Cormier-Bailey

Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists. 

Mar. 2013 – Jul. 2014 Port Lazaro, Wisconsin
Quality Assurance Analyst, Dicki-Prosacco
Responsible for reviewing and auditing incidents, email and telephone interactions along with reviewing and investigating customer survey responses for the CallCenter. 


Nov. 2004
Bachelor of Arts: Journalism
  • Western Prosacco Institute - Lake Oscarport, New Mexico


Graphic design
Computer Proficient (Excel, MS Office applications)
Data Entry

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More Job Descriptions for collections specialist Resumes


senior collections specialist

  • Handling Escalation calls related to Collection, Verifying payments.
  • Skip Tracing Resources, Strong knowledge of FDCPA, TCPA and FRC Legal Collection experience.
  • Effective Negotiator.
  • Confident and clear communication also creating a sense of urgency in making payments.
  • Evaluated accounts recommended appropriate action throughout the collection cycle.

collections specialist /customer service representative

  • Resolved challenging situations with friendly but firm strategies
  • Recorded all information regarding financial status of customers
  • Processed payments and contracts on accounts
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options 

collections specialist

  • Arrange for debt repayment or  establish repayment schedule based on customers financial  situations.
  • Locate and monitor over due accounts using computers and automated systems.
  • Recovers debt from delinquent accounts through successful negotiation of payments from dealers with overdue transaction accounts
  • Proven to provide quality customer service

collections specialist

  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Maintained high volume of calls to meet demands of busy group.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.

senior collections specialist

  • Proven ability to influence others and negotiable in order to meet desired strong financial and numerical literacy
  • Used probing techniques to determine debtors’ reasons for delinquency.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Negotiated bids with investors for notes and sales to market delinquent mortgage notes.