5 Amazing collections officer Resume Examples (Updated 2023) + Skills & Job Descriptions

collections officer

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collections officer: Resume Samples & Writing Guide

Professional Summary

Highly motivated Collections Officer with proven ability to manage accounts receivable and ensure timely payments. Experienced in providing excellent customer service and resolving complex customer inquiries.

Employment history

Chief Collections Officer, CVS Health Woonsocket, Rhode Island

December 2013 – Present

Update customer account information
Review customer accounts for accuracy and completeness
Generate collection letters and notices

Collections Officer, Microsoft Redmond, Washington

June 2013 – November 2013

Perform other administrative duties as needed
Update customer account information
Maintain customer contact information

Jr. Collections Officer, Bank of America Charlotte, North Carolina

June 2012 – May 2013

Maintain customer contact information
Investigate and resolve customer inquiries and complaints
Prepare reports on customer accounts

Education

University of Illinois, Urbana, Illinois

Master of Arts in Office Administration, April, 2012

University of Illinois, Urbana, Illinois

Bachelor of Science in Accounting, April, 2008

Skills

Innovation

Supervisory

Stress Management

Accounting

Accounts Payable

Cash Handling

Customer Service

Accounts Receivable

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Employment history

Chief Collections Officer, CVS Health Woonsocket, Rhode Island

July 2015 – Present

Prepare reports on customer accounts
Investigate and resolve customer inquiries and complaints
Monitor customer accounts for delinquency

Collections Officer, JPMorgan Chase New York, New York

July 2014 – June 2015

Prepare customer account statements
Prepare reports on customer accounts
Analyze customer accounts to identify risk and determine appropriate action

Jr. Collections Officer, Google Mountain View, California

July 2013 – June 2014

Prepare reports on customer accounts
Prepare customer account statements
Process customer payments

Education

Cornell University, Ithaca, New York

Master of Arts in Human Resources Management, May, 2013

Cornell University, Ithaca, New York

Bachelor of Arts in Human Resources Management, May, 2009

Skills

Flexibility

Training

Critical Thinking

Troubleshooting

Word Processing

Cash Handling

Invoicing

Database Management

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Professional Summary

Highly organized and detail-oriented Collections Officer with extensive experience in administrative and clerical roles. Proven track record of providing timely and accurate collections services to ensure successful financial outcomes.

Employment history

Senior Collections Officer, General Electric Boston, Massachusetts

January 2011 – Present

Prepare and process legal documents
Generate collection letters and notices
Process customer payments

Collections Officer, JPMorgan Chase New York, New York

July 2009 – December 2010

Prepare customer account statements
Prepare and process legal documents
Negotiate payment arrangements with customers

Jr. Collections Officer, CVS Health Woonsocket, Rhode Island

January 2009 – June 2009

Investigate and resolve customer inquiries and complaints
Maintain customer contact information
Review customer accounts for accuracy and completeness

Education

Cornell University, Ithaca, New York

Master of Arts in Office Administration, November, 2008

Cornell University, Ithaca, New York

Bachelor of Science in Office Administration, November, 2004

Skills

Data Analysis

Coaching

Critical Thinking

Supervisory

Filing

Credit Management

Customer Service

Bookkeeping

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Professional Summary

An experienced Collections Officer with a proven track record of efficiently and effectively managing accounts receivables. Possesses a keen eye for detail and excellent problem solving skills.

Employment history

Senior Collections Officer, JPMorgan Chase New York, New York

July 2010 – Present

Update customer account information
Follow up with customers for payment
Monitor customer accounts for delinquency

Collections Officer, Bank of America Charlotte, North Carolina

February 2009 – June 2010

Review customer accounts for accuracy and completeness
Prepare reports on customer accounts
Prepare and process legal documents

Jr. Collections Officer, JPMorgan Chase New York, New York

February 2008 – January 2009

Analyze customer accounts to identify risk and determine appropriate action
Review customer accounts for accuracy and completeness
Monitor customer accounts for delinquency

Education

Stanford University, Stanford, California

Master of Science in Human Resources Management, December, 2007

Stanford University, Stanford, California

Bachelor of Arts in Human Resources Management, December, 2003

Skills

Planning

Customer Service

Strategic Thinking

Data Analysis

Bookkeeping

Reconciliation

Data Entry

Word Processing

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Professional Summary

Highly organized and detail-oriented Collections Officer with a proven track record of success in the administrative and clerical field. Proven ability to effectively manage customer accounts and ensure timely payments.

Employment history

Senior Collections Officer, CVS Health Woonsocket, Rhode Island

February 2012 – Present

Perform other administrative duties as needed
Process customer payments
Prepare and process legal documents

Associate Collections Officer, CVS Health Woonsocket, Rhode Island

August 2010 – January 2012

Prepare reports on customer accounts
Analyze customer accounts to identify risk and determine appropriate action
Investigate and resolve customer inquiries and complaints

Junior Collections Officer, CVS Health Woonsocket, Rhode Island

August 2009 – July 2010

Prepare reports on customer accounts
Generate collection letters and notices
Review customer accounts for accuracy and completeness

Education

University of Florida, Gainesville, Florida

Doctor of Medical Office Administration, July, 2009

University of Florida, Gainesville, Florida

Bachelor of Arts in Human Resources Management, July, 2005

Skills

Documentation

Business Acumen

Data Analysis

Risk Management

Database Management

Bookkeeping

Reconciliation

Customer Service

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collections officer Job Descriptions; Explained

If you're applying for an collections officer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

collections officer / relationship manager

Assist customers with regards to their disputes.
Assisted debtors in setting up payment plans to recover overdue balances.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Utilized skip tracing tools to locate clients.
Located and monitored overdue accounts by using automated systems.
Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
Received inbound calls and answered questions from customers satisfactorily.

collections officer

Telephone overdue account holders via autodialler
Obtain Promise to pay from overdue cardholder
Setting review and action dates
Determine appropriate collection steps
Recognise fraud and skip trace indicators and refer to appropriate department
Adherence to privacy and other legal requirements and policies
Minimal work in the Charge off Prevention Department

collections officer

Take inbound calls and deal with customer enquiries
Maintain high level of customer service at all times
Payment allocation/ data entry
Issues collection notices for contracts overdue
Set up direct debit arrangements
Negotiate payment arrangements for customers facing financial difficulties

senior collections officer

Inbound and outbound calls
Communicating with debtor’s via email in an attempt to resolve their outstanding account.
Engaging and corresponding with managers and colleagues on a daily basis to achieve desired outcomes.
Accurately and efficiently adding data into the system and maintaining a high degree of confidentiality.
Implementing positive collection techniques to resolve an outstanding account.
Working with colleagues to achieve individual and team KPI’s.
Skip tracing.

collections officer

Contact delinquent accounts by phone and/or mail.
Analyze financial situation of delinquent borrowers; make recommendations to members to bring accounts current or to repossess collateral when other arrangements are unsuccessful.
Maintain accurate files and report on all collection activity.
Testify at legal proceedings as required.
Inform management of trends in underwriting contributing to delinquent/charged off loans.

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collections officer / relationship manager Job Skills

For an collections officer / relationship manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Data Analysis
Excel
Word Processing
Customer Service
Typing
Database Management
Accounts Receivable
Accounts Payable
Bookkeeping
Collections
Credit Management
Cash Handling
Banking
Filing
10-Key
Invoicing
Reconciliation
Spreadsheets
Budgeting
Microsoft Office

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your collections officer / relationship manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Collections Officer, Bank of America Charlotte, North Carolina

April 2016 – May 2022

Follow up with customers for payment
Generate collection letters and notices
Prepare and process legal documents

Associate Collections Officer, JPMorgan Chase New York, New York

October 2015 – March 2016

Analyze customer accounts to identify risk and determine appropriate action
Maintain customer contact information
Perform other administrative duties as needed

Jr. Collections Officer, Walmart Bentonville, Arkansas

October 2014 – September 2015

Negotiate payment arrangements with customers
Prepare reports on customer accounts
Maintain customer contact information

Education

University of Illinois, Urbana, Illinois

Bachelor of Arts in Business Administration, August, 2014

Skills

Interpersonal

Attention to Detail

Adaptability

Project Management

Microsoft Office

Invoicing

Typing

Filing

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your collections officer / relationship manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Junior Collections Officer, Google Mountain View, California

March 2022 – December 2022

""I went to the store to buy some food.
I went too the store to buys some food.

Education

University of Michigan, Ann Arbor, Michigan

Doctor of Accounting, January, 2022

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Business Administration, January, 2018

Skills

Flexibility

Reporting

Self-Motivation

Computer Literacy

Typing

Accounts Receivable

Filing

Accounts Payable

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

collections officer / relationship manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collections officer / relationship manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Collections Officer
CVS Health
Woonsocket, Rhode Island

To the respected CVS Health Recruitment Team

I am a results-driven Collections Officer with 11 years of experience in Administrative & Clerical. I am excited to submit my application for the Chief Collections Officer role at CVS Health, where I believe I can make a valuable contribution to your team.

Throughout my life, I have pursued my passion for Scheduling and sought out opportunities to learn and grow. My experience in Administrative & Clerical has given me valuable skills such as Innovation and Supervisory that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Collections Officer to the position and work with a team of like-minded individuals to achieve our common goals.

Thank you for considering my application for the Chief Collections Officer role. I am looking forward to a future where we work together to drive this organization's success.

Best regards,
Ian Davis
818-062-8391
[email protected]

Ian Davis

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