5 Amazing collection agent Resume Examples (Updated 2023) + Skills & Job Descriptions

collection agent

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collection agent: Resume Samples & Writing Guide

Employment history

Senior Collection Agent, Walmart Bentonville, Arkansas

October 2018 – Present

Prepare reports on collection activities and accounts receivable
Negotiate payment arrangements with customers
Respond to customer inquiries regarding their accounts

Collection Agent, UnitedHealth Group Minnetonka, Minnesota

April 2018 – September 2018

Maintain accurate records of collection activities
Respond to customer inquiries regarding their accounts
Research customer credit histories and payment patterns

Jr. Collection Agent, Amazon Seattle, Washington

October 2016 – March 2018

Track customer payments and update accounts accordingly
Monitor customer accounts for non-payment and delayed payments
Prepare reports on collection activities and accounts receivable

Education

University of California, Berkeley, California

Master of Arts in Office Administration, September, 2016

University of California, Berkeley, California

Bachelor of Science in Medical Office Administration, September, 2012

Skills

Communication

Documentation

Customer Service

Public Speaking

Inventory Management

Problem Solving

Phone Etiquette

Time Management

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Professional Summary

Highly organized and results-oriented Collection Agent with extensive experience in administrative and clerical roles. Possesses exceptional problem-solving skills and the ability to manage multiple tasks with accuracy and efficiency.

Employment history

Chief Collection Agent, Bank of America Charlotte, North Carolina

September 2014 – Present

Adhere to all applicable laws and regulations regarding collections
Negotiate payment arrangements with customers
Follow up with customers to ensure payments are made on time

Collection Agent, Amazon Seattle, Washington

April 2013 – August 2014

Research customer credit histories and payment patterns
Prepare reports on collection activities and accounts receivable
Respond to customer inquiries regarding their accounts

Junior Collection Agent, Google Mountain View, California

April 2012 – March 2013

Negotiate payment arrangements with customers
Prepare reports on collection activities and accounts receivable
Adhere to all applicable laws and regulations regarding collections

Education

Cornell University, Ithaca, New York

Master of Arts in Office Administration, February, 2012

Cornell University, Ithaca, New York

Bachelor of Arts in Human Resources Management, February, 2008

Skills

Innovation

Process Improvement

Conflict Resolution

Project Management

Spreadsheets

Filing

Phone Etiquette

Typing

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Employment history

Lead Collection Agent, Amazon Seattle, Washington

September 2015 – Present

Maintain accurate records of collection activities
Track customer payments and update accounts accordingly
Respond to customer inquiries regarding their accounts

Collection Agent, Apple Cupertino, California

March 2015 – September 2015

Adhere to all applicable laws and regulations regarding collections
Respond to customer inquiries regarding their accounts
Follow up with customers to ensure payments are made on time

Entry Level Collection Agent, General Electric Boston, Massachusetts

March 2014 – February 2015

Prepare reports on collection activities and accounts receivable
Document collection activities in customer files
Assist with other administrative tasks as assigned

Education

Harvard University, Cambridge, Massachusetts

Customer Service, January, 2014

Skills

Technical

Adaptability

Negotiation

Self-Motivation

Multi-tasking

Microsoft Office

Data Entry

Record Keeping

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Employment history

Jr. Collection Agent, UnitedHealth Group Minnetonka, Minnesota

August 2021 – May 2022

Monitor customer accounts for non-payment and delayed payments
Process payments received from customers
Adhere to all applicable laws and regulations regarding collections

Education

University of Wisconsin, Madison, Wisconsin

Doctor of Accounting, June, 2021

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Human Resources Management, June, 2017

Skills

Listening

Conflict Resolution

Documentation

Public Speaking

Typing

Data Analysis

Spreadsheets

Scheduling

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Employment history

Lead Collection Agent, Bank of America Charlotte, North Carolina

November 2019 – Present

Adhere to all applicable laws and regulations regarding collections
Prepare and submit legal documents for overdue accounts
Assist with other administrative tasks as assigned

Associate Collection Agent, Microsoft Redmond, Washington

April 2019 – October 2019

Monitor customer accounts for non-payment and delayed payments
Follow up with customers to ensure payments are made on time
Contact customers to discuss their overdue payments and arrange payment plans

Entry Level Collection Agent, UnitedHealth Group Minnetonka, Minnesota

November 2017 – March 2019

Prepare reports on collection activities and accounts receivable
Escalate unresolved issues to higher levels of management
Respond to customer inquiries regarding their accounts

Education

University of Wisconsin, Madison, Wisconsin

Bachelor of Arts in Medical Office Administration, September, 2017

Skills

Visualization

Troubleshooting

Training

Documentation

Typing

Phone Etiquette

Scanning

Database Management

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collection agent Job Descriptions; Explained

If you're applying for an collection agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

collection agent

Dealing with clients with terminated contracts and still have outstanding to settle their Accounts to nil.
Investigating any discrepancies that need to be resolved with clients that connected to Different departments.
Reporting to finance director, SAMA, and CCHI regarding the terminated contracts to Assist them in taking the right decision.
Preparing and updating the month end report with new terminated contracts.

collection agent

Handling outbound and inbound calls for Australian and New Zealand energy, bank and other services to collect debt
Managing work list for everyday at the same time to reach the daily target.
We used Wincollect for checking the debtors details, Microsoft excel for tracking cash collected amount and VICI for dialer.
Locate and notify customers of delinquent accounts by mail and

collection agent

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Listen to customer requests.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Check to ensure that appropriate changes were made to resolve customers’ problems.

collection agent

Call guarantors on predictive dialer and try to help them resolve their debts
Update accounts
Take credit card information
Collects funds, if costumer didn’t pay in bank on time.

collection agent

Answer customer questions regarding problems with their account.
Notify customers of delinquent accounts by mail , telephone to solicit payment.
Record information about financial status of customers and status of collections efforts.
Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.Read plans, instructions, or specifications to determine work activities.

collection agent Job Skills

For an collection agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Data Analysis
Typing
Microsoft Office
Document Management
Scheduling
Filing
Scanning
Record Keeping
Customer Service
Cash Handling
10-Key
Phone Etiquette
Problem Solving
Time Management
Multi-tasking
Data Verification
Inventory Management
Spreadsheets
Database Management
Accounting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your collection agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Collection Agent, CVS Health Woonsocket, Rhode Island

March 2018 – Present

Escalate unresolved issues to higher levels of management
Maintain accurate records of collection activities
Prepare and submit legal documents for overdue accounts

Collection Agent, Microsoft Redmond, Washington

March 2017 – February 2018

Respond to customer inquiries regarding their accounts
Assist with other administrative tasks as assigned
Document collection activities in customer files

Entry Level Collection Agent, Apple Cupertino, California

September 2015 – February 2017

Education

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Office Administration, August, 2015

Skills

Research

Process Improvement

Financial Management

Supervisory

Customer Service

Microsoft Office

Problem Solving

Phone Etiquette

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your collection agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Collection Agent, Amazon Seattle, Washington

January 2012 – May 2022

Prepair and submit legal documentss for overdue accountss
Followup with customerss to ensur paymentss are mades on times
Monitore customer accountss for non-payments and delayed paymentss

Collection Agent, Microsoft Redmond, Washington

July 2010 – December 2011

Follw up with customers to ensure payments are made on time
Montior customer accounts for non-payment and delayed payments
Escalate unresolved issues to higher levels of managment

Jr. Collection Agent, General Electric Boston, Massachusetts

January 2010 – June 2010

Assist with other administrativ tasks as assign
Maintan accurte records of collecton activities
Contct customers to discus their overdue payments and arange payment plans

Education

Harvard University, Cambridge, Massachusetts

Master of Science in Human Resources Management, November, 2009

Harvard University, Cambridge, Massachusetts

Bachelor of Science in Accounting, November, 2005

Skills

Training

Process Improvement

Customer Service

Planning

Inventory Management

Spreadsheets

Data Analysis

Data Verification

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

collection agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collection agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Collection Agent
CVS Health
Woonsocket, Rhode Island

Esteemed CVS Health Hiring Team

I am writing to express my interest in the Senior Collection Agent role at CVS Health. As a Collection Agent with 7 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at CVS Health and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Kind regards,
Adam Gray
690-150-0055
[email protected]

Adam Gray

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