5 Amazing client service manager Resume Examples (Updated 2023) + Skills & Job Descriptions

client service manager

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client service manager: Resume Samples & Writing Guide

Employment history

Senior Client Service Manager, Microsoft Redmond, Washington

July 2020 – Present

Analyze customer service trends and suggest improvements
Train and manage customer service staff
Manage client accounts, including billing and collections

Associate Client Service Manager, Bank of America Charlotte, North Carolina

January 2020 – June 2020

Analyze customer service trends and suggest improvements
Coordinate and schedule client meetings and appointments
Develop and implement customer service policies and procedures

Junior Client Service Manager, JPMorgan Chase New York, New York

January 2019 – December 2019

Monitor customer service performance metrics
Develop and implement strategies to improve customer service
Develop and maintain positive relationships with clients

Education

University of Florida, Gainesville, Florida

Bachelor of Science in Accounting, November, 2018

Skills

Creativity

Adaptability

Negotiation

Reporting

Faxing

Word Processing

Inventory Management

Office Management

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Professional Summary

A skilled Client Service Manager with extensive experience in the Administrative & Clerical field. Proven track record of providing superior customer service and managing client relations.

Employment history

Senior Client Service Manager, Apple Cupertino, California

June 2011 – Present

Prepare and submit customer service reports
Analyze customer service trends and suggest improvements
Manage client accounts, including billing and collections

Associate Client Service Manager, CVS Health Woonsocket, Rhode Island

December 2010 – May 2011

Prepare and present reports to clients
Manage client accounts, including billing and collections
Track and maintain accurate client records

Junior Client Service Manager, General Electric Boston, Massachusetts

December 2009 – November 2010

Develop and implement customer service policies and procedures
Respond promptly to client inquiries and resolve any customer service issues
Coordinate and schedule client meetings and appointments

Education

University of California, Berkeley, California

Data Entry, October, 2009

Skills

Data Analysis

Technical

Coaching

Innovation

Receptionist Duties

Data Collection

Faxing

Data Analysis

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Employment history

Lead Client Service Manager, UnitedHealth Group Minnetonka, Minnesota

June 2022 – Present

Monitor client feedback and provide timely responses
Develop and implement customer service policies and procedures
Monitor customer service performance metrics

Associate Client Service Manager, Walmart Bentonville, Arkansas

December 2020 – May 2022

Prepare and present reports to clients
Monitor client feedback and provide timely responses
Train and manage customer service staff

Jr. Client Service Manager, Walmart Bentonville, Arkansas

December 2019 – December 2020

Train and manage customer service staff
Prepare and submit customer service reports
Ensure compliance with all applicable laws and regulations

Education

University of Illinois, Urbana, Illinois

Business Administration, November, 2019

Skills

Emotional Intelligence

Research

Creativity

Adaptability

Word Processing

Filing

Data Entry

Typing

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Employment history

Lead Client Service Manager, Google Mountain View, California

August 2015 – Present

Develop and maintain positive relationships with clients
Track and maintain accurate client records
Monitor customer service performance metrics

Associate Client Service Manager, Microsoft Redmond, Washington

August 2014 – July 2015

Monitor client feedback and provide timely responses
Analyze customer service trends and suggest improvements
Monitor customer service performance metrics

Junior Client Service Manager, Amazon Seattle, Washington

August 2013 – July 2014

Develop and implement strategies to improve customer service
Manage client accounts, including billing and collections
Ensure compliance with all applicable laws and regulations

Education

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Medical Office Administration, June, 2013

Skills

Adaptability

Accounting

Collaboration

Reliability

Microsoft Office

Office Management

Records Management

Calendar Management

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Employment history

Senior Client Service Manager, Microsoft Redmond, Washington

April 2016 – Present

Monitor client feedback and provide timely responses
Prepare and submit customer service reports
Monitor customer service performance metrics

Client Service Manager, Google Mountain View, California

October 2014 – March 2016

Track and maintain accurate client records
Ensure compliance with all applicable laws and regulations
Monitor client feedback and provide timely responses

Entry Level Client Service Manager, Google Mountain View, California

October 2013 – September 2014

Coordinate and schedule client meetings and appointments
Track and maintain accurate client records
Monitor client feedback and provide timely responses

Education

University of Florida, Gainesville, Florida

MD in Business Administration, September, 2013

University of Florida, Gainesville, Florida

Bachelor of Science in Medical Office Administration, September, 2009

Skills

Communication

Financial Management

Troubleshooting

Presentation

Typing

Inventory Management

Mail Sorting

Telephone Skills

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client service manager Job Descriptions; Explained

If you're applying for an client service manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

client service manager

Managed a caseload of 45-50 clients
Supervise field staff of 55 technicians
Provide exceptional customer service to our vendors, employees, and clients.
Create and manage schedules for employees
Coordinate with payroll to ensure employees are paid properly and in a timely manner
Recruited potential therapists using IndeedScreened therapists with hiring manager; also conducted interviews and negotiated pay rates
Provided strategies for recruiting in certain markets within our territory

client service manager

Coordinate with insurance providers to obtain authorizations for services
Coordinate with BCBA’s to ensure treatment plan other clinical documents are approved by the insurance.
Coordinate with Billing to work out payment options for clients’ families.
Assisted with recruiting functions as well
Knowledge of Private Insurance rates and regulations was essential in this role

senior client service manager

Received and processed documents and requirements from clients.
Briefed and assisted client’s requirements to the creative department.
Prepared and presented the design layouts to clients and communicated with clients.
Helped held the client’ new products to launch in marketing, promotion marketing sales, enhanced public relations, held promotion events and activities.

client service manager

Responded to customer requests with friendly, knowledgeable service and support.
Researched complex problems and resolved issues in a timely manner.
Worked with the management team to implement the proper division of responsibilities.
Politely assisted customers in person and via telephone. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Actively pursued personal learning and development opportunities.
Dedicated to continuously improving sales abilities and product knowledge.
Provided an elevated customer experience to generate a loyal clientèle

client service manager

Developed and maintained healthy client relationships resulting in long term loyalty to the services and good referencing.
Scheduled sales visits in assigned territories to help the client with their queries.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Compiled customer feedback and recommended service delivery improvements to management.
Facilitated inter-departmental communication to effectively provide customer support reducing the friction of inter-department work.

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client service manager Job Skills

For an client service manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Office Management
Scheduling
Microsoft Office
Filing
Customer Service
Data Analysis
Typing
Faxing
Word Processing
Spreadsheets
Multi-tasking
Documentation
Data Collection
Records Management
Inventory Management
Telephone Skills
Receptionist Duties
Mail Sorting
Calendar Management
Data Verification.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your client service manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Client Service Manager, General Electric Boston, Massachusetts

January 2010 – May 2022

Manage customer service budgets
Respond promptly to client inquiries and resolve any customer service issues
Develop and implement customer service policies and procedures

Client Service Manager, Microsoft Redmond, Washington

June 2009 – December 2009

Develop and maintain positive relationships with clients
Develop and implement strategies to improve customer service
Track and maintain accurate client records

Jr. Client Service Manager, Walmart Bentonville, Arkansas

December 2008 – May 2009

Prepare and submit customer service reports
Train and manage customer service staff
Develop and implement customer service policies and procedures

Education

University of Illinois, Urbana, Illinois

Project Management, October, 2008

Skills

Visualization

Negotiation

Listening

Collaboration

Records Management

Telephone Skills

Data Verification.

Faxing

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your client service manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Client Service Manager, CVS Health Woonsocket, Rhode Island

March 2017 – Present

Train and manage customer service staffs
Respond promptlly to client inquirys and resolve any customer service issuess
Develop and maintain positve relationships with clientss

Client Service Manager, Bank of America Charlotte, North Carolina

August 2016 – February 2017

Develp and implemnt strategys to improce customer service
Train and mange customer service staff
Respond promtly to client inquirys and resolve any customer service issuse

Jr. Client Service Manager, Walmart Bentonville, Arkansas

February 2016 – August 2016

"I went to the store
to buy some food"
"I went too the store
too buy some food"

Education

University of Florida, Gainesville, Florida

Accounting, December, 2015

Skills

Accounting

Analytical

Professionalism

Decision Making

Typing

Office Management

Inventory Management

Telephone Skills

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

client service manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an client service manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Client Service Manager
Walmart
Bentonville, Arkansas

To the respected Walmart Hiring Team

I am a highly motivated and experienced Client Service Manager with 4 years of experience in Administrative & Clerical. I am excited to apply for the Senior Client Service Manager position at Walmart, where I am confident that I can contribute to your organization's success.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

I appreciate the opportunity to apply for the Senior Client Service Manager position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Thank you for your time and consideration,
Dale Adams
993-870-7606
[email protected]

Dale Adams

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Showcase your most significant accomplishments and qualifications with this cover letter.
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