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medical front desk receptionist: Resume Samples & Writing Guide
Professional Summary
Highly organized and detail-oriented Medical Front Desk Receptionist with excellent customer service skills and the ability to multi-task in a fast-paced environment. Experienced in managing administrative tasks, scheduling appointments, and providing top-notch customer service.
Employment history
Lead Medical Front Desk Receptionist, General Electric Boston, Massachusetts
December 2013 – Present
- Provide information to patients about medical services
- Collect and process payments from patients
- Greet patients and visitors in a friendly and professional manner
Medical Front Desk Receptionist, General Electric Boston, Massachusetts
May 2013 – November 2013
- File and organize medical records
- Handle incoming and outgoing correspondence
- Maintain a clean and organized work area
Jr. Medical Front Desk Receptionist, Microsoft Redmond, Washington
December 2011 – May 2013
- Enter patient information into the computer system
- Collect and process payments from patients
- Maintain patient confidentiality
Education
University of Texas, Austin, Texas
Doctor of Human Resources Management, October, 2011
University of Texas, Austin, Texas
Bachelor of Arts in Medical Office Administration, October, 2007
Skills
Business Acumen
Negotiation
Supervisory
Organization
Training
Innovation
Technical
Database Management
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Employment history
Senior Medical Front Desk Receptionist, General Electric Boston, Massachusetts
July 2016 – Present
- Follow office protocols and procedures
- Maintain a clean and organized work area
- Schedule patient appointments and manage patient records
Medical Front Desk Receptionist, JPMorgan Chase New York, New York
July 2015 – June 2016
- Maintain patient confidentiality
- Greet patients and visitors in a friendly and professional manner
- Follow office protocols and procedures
Jr. Medical Front Desk Receptionist, Google Mountain View, California
July 2014 – June 2015
- Assist with other administrative tasks as needed
- Greet patients and visitors in a friendly and professional manner
- Prepare medical charts for new patients
Education
University of Illinois, Urbana, Illinois
Master of Arts in Human Resources Management, May, 2014
University of Illinois, Urbana, Illinois
Bachelor of Science in Medical Office Administration, May, 2010
Skills
Written Communication
Interpersonal
Collaboration
Presentation
Troubleshooting
Data Analysis
Visualization
Computer Literacy
Employment history
Senior Medical Front Desk Receptionist, Bank of America Charlotte, North Carolina
June 2015 – Present
- Handle incoming and outgoing correspondence
- Answer phones and direct calls to the appropriate personnel
- File and organize medical records
Medical Front Desk Receptionist, UnitedHealth Group Minnetonka, Minnesota
December 2014 – May 2015
- Prepare medical charts for new patients
- Verify patient insurance coverage
- Prepare and submit insurance claims
Junior Medical Front Desk Receptionist, Google Mountain View, California
December 2013 – November 2014
- Greet patients and visitors in a friendly and professional manner
- Handle incoming and outgoing correspondence
- File and organize medical records
Education
University of Illinois, Urbana, Illinois
Executive Administrative Assistant, October, 2013
Skills
Leadership
Quality Assurance
Collaboration
Accounting
Documentation
Process Improvement
Financial Management
Troubleshooting
Employment history
Senior Medical Front Desk Receptionist, Google Mountain View, California
April 2017 – Present
- Collect and process payments from patients
- Assist with other administrative tasks as needed
- Prepare medical charts for new patients
Medical Front Desk Receptionist, Google Mountain View, California
October 2015 – March 2017
- Prepare medical charts for new patients
- Enter patient information into the computer system
- Answer phones and direct calls to the appropriate personnel
Entry Level Medical Front Desk Receptionist, General Electric Boston, Massachusetts
May 2014 – September 2015
- Handle incoming and outgoing correspondence
- Schedule patient appointments and manage patient records
- Enter patient information into the computer system
Education
Stanford University, Stanford, California
Master of Arts in Accounting, March, 2014
Stanford University, Stanford, California
Bachelor of Science in Office Administration, March, 2010
Skills
Innovation
Emotional Intelligence
Adaptability
Visualization
Project Management
Business Acumen
Quality Assurance
Innovation
Employment history
Senior Medical Front Desk Receptionist, Amazon Seattle, Washington
January 2018 – Present
- Schedule patient appointments and manage patient records
- Maintain patient confidentiality
- File and organize medical records
Associate Medical Front Desk Receptionist, UnitedHealth Group Minnetonka, Minnesota
July 2016 – December 2017
- Follow office protocols and procedures
- Handle incoming and outgoing correspondence
- Greet patients and visitors in a friendly and professional manner
Jr. Medical Front Desk Receptionist, UnitedHealth Group Minnetonka, Minnesota
February 2015 – June 2016
- File and organize medical records
- Verify patient insurance coverage
- Answer phones and direct calls to the appropriate personnel
Education
University of Maryland, College Park, Maryland
Customer Service, December, 2014
Skills
Collaboration
Listening
Teamwork
Organization
Computer Literacy
Innovation
Process Improvement
Data Analysis
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medical front desk receptionist Job Descriptions; Explained
If you're applying for an medical front desk receptionist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
medical front desk receptionist
- Greet numerous visitors, including VIPs, patients and external doctors, in person or over the phone, in a professional and friendly manner;
- Answer and quickly redirected up to 100 calls per day, while maintaining a polite, consistent phone manner using proper telephone etiquette;
- Schedule appointments for patients as requested by office staff or patients’ needs;
- Confirm appointments with patients and verify insurance coverage;
- Collect insurance copayments;
- Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information, while respecting their privacy;
- Discharge patients and make sure discharge documents are in place;
2
medical front desk receptionist
- Operate multi-line telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Obtain Insurance information from Patients.
- Entering patients into the Prescription monitoring program.
- Scanning and entering patients information into the computer.
- Transferring appointments from Zoc Doc system to Amazing Charts.
3
medical front desk receptionist
- Initiate the medical record by creating the patient care record folder;
- Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff;
- Respond to inquiries by patients, prospective patients, and visitors in a courteous manner;
- Maintain relationships between doctors’ offices regarding patient’s reports, films;
4
medical front desk receptionist
- Ensure patients understand office policies, financial policies, and privacy policies;
- Maintain patient confidence by keeping patient records information confidential;
- Prepare billing statements and receipts for patients and balance receipts out at the end of the day;
- Order and office supplies while adhering to a fixed office budget;
- Ensure receptionist area was clean and neat to greet patients/visitors when entering.
medical front desk receptionist Job Skills
For an medical front desk receptionist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Data Analysis
- Database Management
- Quality Assurance
- Troubleshooting
- Project Management
- Technical
- Accounting
- Financial Management
- Business Acumen
- Process Improvement
- Relationship Management
- Visualization
- Reporting
- Documentation
- Training
- Innovation
- Customer Service
- Presentation
- Written Communication
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your medical front desk receptionist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Ernest Gray
125 Holly Avenue, Paden City, WV 26159Employment history
Senior Medical Front Desk Receptionist, JPMorgan Chase New York, New York
August 2011 – May 2022
- Greet patients and visitors in a friendly and professional manner
- Provide information to patients about medical services
- Verify patient insurance coverage
Associate Medical Front Desk Receptionist, Walmart Bentonville, Arkansas
January 2011 – July 2011
- File and organize medical records
- Maintain patient confidentiality
- Enter patient information into the computer system
Jr. Medical Front Desk Receptionist, Google Mountain View, California
August 2009 – December 2010
- Answer phones and direct calls to the appropriate personnel
- Prepare medical charts for new patients
- Prepare and submit insurance claims
Education
University of Texas, Austin, Texas
Master of Science in Business Administration, June, 2009
University of Texas, Austin, Texas
Bachelor of Science in Medical Office Administration, June, 2005
Skills
Professionalism
Supervisory
Collaboration
Critical Thinking
Customer Service
Process Improvement
Financial Management
Database Management
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your medical front desk receptionist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
Highly organized and experienced Medical Front Desk Receptionist with excellent customer service and administrative skills. Committed to providing accurate and efficient support for medical office operations.
Employment history
Senior Medical Front Desk Receptionist, Google Mountain View, California
June 2010 – Present
- Collet and proccess payments from patiens
- Answer phones and direct call's to the appropriate personnel
- Prepare and submitt insurance claims.
Associate Medical Front Desk Receptionist, Apple Cupertino, California
December 2008 – May 2010
- Maintian patient confindentiality
- Schedual patient appintments and manage patient records
- Greet patiants and visotors in a freindly and profesional manner.
Entry Level Medical Front Desk Receptionist, JPMorgan Chase New York, New York
June 2008 – November 2008
- "I went to the store to get some groceries
- I went to the store to get some grocerie's.
Education
University of Michigan, Ann Arbor, Michigan
Master of Arts in Medical Office Administration, April, 2008
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Business Administration, April, 2004
Skills
Social Media
Negotiation
Presentation
Interpersonal
Innovation
Quality Assurance
Financial Management
Customer Service
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
medical front desk receptionist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an medical front desk receptionist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Medical Front Desk Receptionist
JPMorgan Chase
New York, New York
JPMorgan Chase
New York, New York
JPMorgan Chase Recruitment Team
I am a results-driven Medical Front Desk Receptionist with 12 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Medical Front Desk Receptionist role at JPMorgan Chase, where I believe I can make a valuable contribution to your team.
As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Business Acumen and Negotiation that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.
Thank you for considering my application for the Lead Medical Front Desk Receptionist role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.
Thank you for your time,
Gus Ingram
726-119-2702
[email protected]
Gus Ingram
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.