5 Amazing hotel front desk clerk Resume Examples (Updated 2023) + Skills & Job Descriptions

You love the vibrant energy flowing from the hotel front desk, and you do everything you can to serve each guest promptly, competently, and cordially. You have honed skills with computer reservation systems, switchboards, cash handling, and credit cards. The one thing you still require to move up is an impressive hotel front desk clerk resume that clearly highlights the qualifications you offer. Hiring personnel for hotel chains and resort properties have many positions to fill and need to make snap decisions about which resumes to move forward on and which ones to discard. Larger corporate operations often use computer applicant tracking systems to make these initial decisions without human intervention. This means you must submit a focused resume featuring desired skills in an ATS-friendly format. Although it may seem intimidating, it is much easier to make your profile outshine the other resumes if you have a clear map to follow. We provide a resume example for you along with expert directions for developing your own outstanding credentials. Follow our guidelines and reserve your spot at the interview table.

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hotel front desk clerk: Resume Samples & Writing Guide

Employment history

Lead Hotel Front Desk Clerk, Amazon Seattle, Washington

January 2022 – Present

Greet guests and check them in/out
Handle cash, credit, and room charges
Answer phones and take messages

Hotel Front Desk Clerk, Microsoft Redmond, Washington

January 2021 – December 2021

Perform other administrative duties as assigned
Ensure all safety and security procedures are followed
Process payments and handle cash

Jr. Hotel Front Desk Clerk, Amazon Seattle, Washington

January 2020 – December 2020

Monitor hotel occupancy and availability
Update guest information in the system
Balance daily financial transactions

Education

University of Texas, Austin, Texas

Doctor of Office Administration, November, 2019

University of Texas, Austin, Texas

Bachelor of Science in Human Resources Management, November, 2015

Skills

Public Speaking

Collaboration

Troubleshooting

Problem Solving

Customer Service

Word

Data Analysis

Excel

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Professional Summary

A highly motivated professional with extensive experience in the hospitality industry, providing exceptional customer service and administrative support at the front desk of a hotel. Possessing excellent communication and problem-solving skills, with a strong commitment to guest satisfaction.

Employment history

Chief Hotel Front Desk Clerk, CVS Health Woonsocket, Rhode Island

September 2009 – Present

Assist with luggage
Maintain guest records
Answer phones and take messages

Hotel Front Desk Clerk, Microsoft Redmond, Washington

March 2008 – August 2009

Ensure all safety and security procedures are followed
Ensure all guest needs are met
Monitor security cameras and access points

Entry Level Hotel Front Desk Clerk, CVS Health Woonsocket, Rhode Island

September 2007 – February 2008

Handle guest inquiries and complaints
Greet guests and check them in/out
Update guest information in the system

Education

Harvard University, Cambridge, Massachusetts

Business Administration, July, 2007

Skills

Project Management

Risk Management

Customer Service

Leadership

Outlook

Typing

Data Entry

Office Administration

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Employment history

Chief Hotel Front Desk Clerk, Google Mountain View, California

October 2020 – Present

Ensure compliance with hotel policies and regulations
Handle guest inquiries and complaints
Greet guests and check them in and out

Hotel Front Desk Clerk, Amazon Seattle, Washington

October 2019 – September 2020

Handle cash, credit, and room charges
Provide information about hotel amenities and services
Provide information about the hotel and local attractions

Junior Hotel Front Desk Clerk, Google Mountain View, California

October 2018 – September 2019

Maintain guest records
Prepare bills and invoices
Ensure compliance with hotel policies and regulations

Education

University of Michigan, Ann Arbor, Michigan

Medical Office Administration, August, 2018

Skills

Social Media

Business Acumen

Analytical

Decision Making

Microsoft Office

Data Analysis

Bookkeeping

Office Administration

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Professional Summary

A highly organized and detail-oriented professional with extensive experience in hotel front desk operations. Proven ability to provide exceptional customer service and efficiently manage administrative tasks.

Employment history

Chief Hotel Front Desk Clerk, UnitedHealth Group Minnetonka, Minnesota

May 2014 – Present

Handle cash, credit, and room charges
Manage reservations
Update guest information in the system

Hotel Front Desk Clerk, UnitedHealth Group Minnetonka, Minnesota

November 2012 – April 2014

Maintain guest records
Handle guest complaints
Handle guest inquiries and complaints

Jr. Hotel Front Desk Clerk, Google Mountain View, California

November 2011 – October 2012

Ensure all safety and security procedures are followed
Ensure compliance with hotel policies and regulations
Prepare bills and invoices

Education

Cornell University, Ithaca, New York

Project Management, October, 2011

Skills

Visualization

Strategic Thinking

Customer Service

Business Acumen

Customer Service

Accounting

Word Processing

Inventory Management

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Employment history

Senior Hotel Front Desk Clerk, Amazon Seattle, Washington

August 2020 – Present

Coordinate with housekeeping, maintenance, and other departments
Provide information about hotel amenities and services
Update guest information in the system

Hotel Front Desk Clerk, CVS Health Woonsocket, Rhode Island

August 2019 – July 2020

Answer phone calls and respond to inquiries
Perform other administrative duties as assigned
Assist with luggage

Entry Level Hotel Front Desk Clerk, Walmart Bentonville, Arkansas

February 2019 – July 2019

Greet guests and check them in/out
Assist with luggage
Maintain records of occupied rooms and guest's accounts

Education

Cornell University, Ithaca, New York

Accounting, December, 2018

Skills

Supervisory

Networking

Customer Service

Adaptability

Filing

Telephone Etiquette

Data Analysis

Microsoft Office

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hotel front desk clerk Job Descriptions; Explained

If you're applying for an hotel front desk clerk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

hotel front desk clerk

Greeted and welcomed all hotel guests with a smile.
Accommodated various guests’ requests.
Escorted guests to their assigned rooms, including transporting their luggage.
Reviewed account information and charges with guests during check-out.
Collaborated with maintenance and housekeeping to ensure guest satisfaction.
Verified that personal and payment information on guest accounts was accurate and complete.
Resolved service-related problems in a timely manner.

hotel front desk clerk Job Skills

For an hotel front desk clerk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Skills
Data Entry
Word Processing
Microsoft Office
Customer Service
Reception
Telephone Etiquette
Cash Handling
Bookkeeping
Invoicing
Filing
Inventory Management
Word
Excel
Outlook
Typing
Scheduling
Billing
Accounting
Data Analysis
Office Administration

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your hotel front desk clerk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Entry Level Hotel Front Desk Clerk, JPMorgan Chase New York, New York

December 2021 – October 2022

Education

University of Florida, Gainesville, Florida

Office Administration, November, 2021

Skills

Quality Assurance

Stress Management

Creativity

Organization

Telephone Etiquette

Accounting

Cash Handling

Word

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your hotel front desk clerk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Hotel Front Desk Clerk, Google Mountain View, California

August 2020 – Present

Maintain record's of occupied room's and guest's account's
Update guest's information in the system's
Prepare and distribute key card's

Associate Hotel Front Desk Clerk, Walmart Bentonville, Arkansas

August 2019 – July 2020

Perform basic book-keeping tasks
Up-date guest informa-tion in the system
Perform other administrive duties as assign-ed

Junior Hotel Front Desk Clerk, UnitedHealth Group Minnetonka, Minnesota

February 2019 – July 2019

Maintaine guest records
Co-ordinate with housekeeping, maintenence, and other departments
Maintaine records of occuppied rooms and guest's accounts.

Education

University of Michigan, Ann Arbor, Michigan

Medical Office Administration, December, 2018

Skills

Accounting

Project Management

Troubleshooting

Self-Motivation

Word Processing

Telephone Etiquette

Scheduling

Cash Handling

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

hotel front desk clerk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel front desk clerk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Hotel Front Desk Clerk
Google
Mountain View, California

Greetings Google Hiring Team

I am a results-driven Hotel Front Desk Clerk with 3 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Hotel Front Desk Clerk role at Google, where I believe I can make a valuable contribution to your team.

Throughout my life, I have pursued my passion for Event Planning and have gained experience in this field as a result. This experience has given me valuable skills such as Public Speaking and Collaboration, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Hotel Front Desk Clerk and help your organization achieve its well determined goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Your time is appreciated,
Cal Hall
858-897-7559
cal-hall@hotmail.com

Cal Hall

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