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customer service team leader: Resume Samples & Writing Guide

William Nelson 750 Sycamore St., Fowlerton, TX 78021
nelson_william@outlook.com
683-223-7234

Employment history

Senior Customer Service Team Leader, CVS Health Woonsocket, Rhode Island
July 2017 – Present
  • Respond to customer inquiries and complaints in a timely manner
  • Manage customer service operations, including staffing, scheduling and budgeting
  • Develop strategies to improve customer service quality and team performance
Customer Service Team Leader, JPMorgan Chase New York, New York
July 2016 – June 2017
  • Handle customer inquiries, complaints and escalations
  • Develop customer service strategies to improve customer loyalty and retention
  • Evaluate customer service calls and provide feedback to team members
Entry Level Customer Service Team Leader, Apple Cupertino, California
January 2016 – June 2016
  • Develop strategies to improve customer service quality and team performance
  • Train and coach customer service team members to ensure they are up-to-date with product knowledge and customer service techniques
  • Develop customer service strategies to improve customer loyalty and retention

Education

University of California, Berkeley, California
MD in Accounting, November, 2015
University of California, Berkeley, California
Bachelor of Science in Accounting, November, 2011

Skills

Quality Assurance
Professionalism
Problem Solving
Risk Management
Data Analysis
Strategic Thinking
Accounting
Reporting

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Ben Long 696 Mountain View Road, Micro, NC 27555
long.ben@yandex.com
916-975-3912

Professional Summary

 Dynamic and organized professional with extensive experience in customer service and team leadership. Proven track record of success in providing exceptional customer service, training and supervising staff, and developing strategies to improve operational efficiency. 

Employment history

Lead Customer Service Team Leader, Amazon Seattle, Washington
October 2013 – Present
  • Monitor customer service metrics and analyze trends to identify areas of improvement
  • Manage customer service operations, including staffing, scheduling and budgeting
  • Evaluate customer service calls and provide feedback to team members
Associate Customer Service Team Leader, Amazon Seattle, Washington
April 2013 – September 2013
  • Train and coach customer service team members to ensure they are up-to-date with product knowledge and customer service techniques
  • Maintain customer service standards by monitoring and evaluating team performance
  • Analyze customer service data to identify areas of improvement
Entry Level Customer Service Team Leader, Amazon Seattle, Washington
October 2011 – March 2013
  • Evaluate customer service calls and provide feedback to team members
  • Train and coach customer service team members to ensure they are up-to-date with product knowledge and customer service techniques
  • Respond to customer inquiries and complaints in a timely manner

Education

Cornell University, Ithaca, New York
Bachelor of Arts in Accounting, August, 2011

Skills

Troubleshooting
Innovation
Organization
Public Speaking
Accounting
Project Management
Relationship Management
Innovation
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Paul Yates 787 Valley Drive, King Arthur Park, MT 59718
paulyates2@outlook.com
674-209-7154

Professional Summary

 A customer service professional with a demonstrated history of leading and motivating teams to deliver outstanding customer service. Possesses strong problem-solving and communication skills to ensure customer satisfaction and successful team performance. 

Employment history

Lead Customer Service Team Leader, Google Mountain View, California
December 2012 – Present
  • Develop customer service strategies to improve customer loyalty and retention
  • Train and coach customer service team members to ensure they are up-to-date with product knowledge and customer service techniques
  • Maintain customer service standards by monitoring and evaluating team performance
Customer Service Team Leader, General Electric Boston, Massachusetts
December 2011 – November 2012
  • Analyze customer service data to identify areas of improvement
  • Develop strategies to improve customer service quality and team performance
  • Respond to customer inquiries and complaints in a timely manner
Entry Level Customer Service Team Leader, CVS Health Woonsocket, Rhode Island
June 2011 – November 2011
  • Train and coach customer service team members to ensure they are up-to-date with product knowledge and customer service techniques
  • Maintain customer service standards by monitoring and evaluating team performance
  • Develop customer service strategies to improve customer loyalty and retention

Education

University of Illinois, Urbana, Illinois
Bachelor of Arts in Accounting, April, 2011

Skills

Quality Assurance
Research
Decision Making
Adaptability
Troubleshooting
Networking
Data Analysis
Documentation
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Stanley Nelson 621 Pleasantview Drive, Wyano, PA 15679
stanleynelson@outlook.com
734-158-0199

Professional Summary

 A highly motivated and experienced customer service team leader with an unwavering commitment to providing exceptional customer service. Proven ability to lead teams to success while driving customer satisfaction and loyalty. 

Employment history

Lead Customer Service Team Leader, UnitedHealth Group Minnetonka, Minnesota
April 2012 – Present
  • Create and implement customer service policies and procedures
  • Monitor customer service metrics and analyze trends to identify areas of improvement
  • Develop customer service processes to improve efficiency and reduce costs
Associate Customer Service Team Leader, Microsoft Redmond, Washington
November 2010 – March 2012
  • Handle customer inquiries, complaints and escalations
  • Ensure customer service team members are following company policies and procedures
  • Respond to customer inquiries and complaints in a timely manner
Jr. Customer Service Team Leader, Bank of America Charlotte, North Carolina
May 2009 – October 2010
  • Monitor customer feedback and provide reports to management
  • Monitor customer service metrics and analyze trends to identify areas of improvement
  • Develop customer service initiatives to increase customer satisfaction

Education

University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Medical Office Administration, March, 2009

Skills

Collaboration
Adaptability
Time Management
Quality Assurance
Computer Literacy
Technical
Networking
Accounting
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Virginia Ellis 226 Laurelwood Drive, Todd Creek, CO 80602
ellis-virginia@inbox.com
908-983-5012

Employment history

Senior Customer Service Team Leader, Bank of America Charlotte, North Carolina
May 2021 – Present
  • Respond to customer inquiries and complaints in a timely manner
  • Develop customer service processes to improve efficiency and reduce costs
  • Develop customer service initiatives to increase customer satisfaction
Customer Service Team Leader, Google Mountain View, California
May 2020 – April 2021
  • Develop strategies to improve customer service quality and team performance
  • Respond to customer inquiries and complaints in a timely manner
  • Monitor customer service metrics and analyze trends to identify areas of improvement
Jr. Customer Service Team Leader, Bank of America Charlotte, North Carolina
December 2018 – April 2020
  • Develop customer service processes to improve efficiency and reduce costs
  • Develop strategies to improve customer service quality and team performance
  • Respond to customer inquiries and complaints in a timely manner

Education

University of Illinois, Urbana, Illinois
Master of Science in Human Resources Management, October, 2018
University of Illinois, Urbana, Illinois
Bachelor of Science in Medical Office Administration, October, 2014

Skills

Visualization
Coaching
Accounting
Leadership
Computer Literacy
Business Acumen
Process Improvement
Supervisory
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customer service team leader Job Descriptions; Explained

If you're applying for an customer service team leader position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

6

customer service team leader

  • Take food and drink orders  and receive payment
  • Prepare food  orders according to instruction and work on several orders simultaneously 
  • Clean food preparation areas and utensils 
  • Stock  workstations and display cases such as fridges and heated food cabinets
  • Operate large volume cooking equipment such as deep-fat fryers
7

customer service team leader

  •  Check to ensure that appropriate changes were made to resolve customers’ problems.
  •  Determine charges for services requested, collect deposits or payments, or arrange for billing.
  •  Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  •  Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  •  Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Manage a Team of 30 Customer service agents.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
8

customer service team leader

  • BCM Reporting
  • Weekly and monthly reporting
  • Work along side Business Managers and Reverse Logistics Operations Manager to provide best out come for customers and employees
  • On after hours pager for urgent enquiries and orders 
9

customer service team leader

  • Resolve customer complaints and answer customers’ questions regarding policies and procedures
  • Supervise the work of office and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Research, compile, and prepare reports, manuals, correspondence, and other information required by management
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation with other departments
10

customer service team leader

  • Prepare monthly  Customer Experience/Voice of Customer /NPS and CSAT reports
  • Design and Implement the Customer Service Charter in line with Treating Customers Fairly (TCF) principles
  • Coordinate  client and service provider visits together with the  Campaign Manager
  • Coordinate  the annual Customer Service Week, Customer service gala and Customer Service CSR initiatives
  •  Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the customer      experience team.
  • Collaborates with other departments to ensure that best practices and a standard approach is followed.
  • Effectively manage client services query and complaints management ensuring adherence to set service levels.
1 2 3 4

customer service team leader Job Skills

For an customer service team leader position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Technical
  • Database Management
  • Quality Assurance
  • Troubleshooting
  • Data Analysis
  • Project Management
  • Risk Management
  • Process Improvement
  • Business Acumen
  • Financial Management
  • Visualization
  • Reporting
  • Networking
  • Strategic Thinking
  • Documentation
  • Accounting
  • Innovation
  • Supervisory
  • Relationship Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service team leader Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Steve Thompson 996 Greenwood Avenue, Earl, NC 28073

Employment history

Chief Customer Service Team Leader, Google Mountain View, California
May 2013 – May 2022
  • Develop strategies to improve customer service quality and team performance
  • Monitor customer service metrics and analyze trends to identify areas of improvement
  • Ensure customer service team members are following company policies and procedures
Associate Customer Service Team Leader, Apple Cupertino, California
May 2012 – April 2013
  • Respond to customer inquiries and complaints in a timely manner
  • Monitor customer service metrics and analyze trends to identify areas of improvement
  • Handle customer inquiries, complaints and escalations
Entry Level Customer Service Team Leader, General Electric Boston, Massachusetts
November 2011 – April 2012
  • Develop customer service strategies to improve customer loyalty and retention
  • Monitor customer feedback and provide reports to management
  • Develop customer service initiatives to increase customer satisfaction

Education

Cornell University, Ithaca, New York
Bachelor of Arts in Accounting, September, 2011

Skills

Attention to Detail
Written Communication
Technical
Process Improvement
Risk Management
Financial Management
Troubleshooting
Innovation

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service team leader Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Bernie Cooper 240 Oakwood Road, Shannon, NC 28386
cooperbernie72@yahoo.com
635-874-2433

Professional Summary

 Dynamic Customer Service Team Leader with proven success in leading teams to deliver exceptional customer service. Experienced in developing innovative solutions to complex customer service challenges. 

Employment history

Chief Customer Service Team Leader, Amazon Seattle, Washington
October 2009 – Present
  • Manege custmer service operations, includin staffing, schedulig and budgeting
  • Handel custmer inquiries, compliants and escalations
  • Create and implement custmer service policys and procedurs.
Customer Service Team Leader, Microsoft Redmond, Washington
April 2009 – September 2009
  • Creat and implement customer service policys and proceduers
  • Monitor customer feedbackd and provide reports to managment
  • Manag customer service operations, includin staffing, scheduling and budgetting
Junior Customer Service Team Leader, UnitedHealth Group Minnetonka, Minnesota
April 2008 – March 2009
  • "I like to eat ice cream
  • it is my favorite dessert"
  • I likes to eat icecream
  • it is my favorit dessert

Education

University of Illinois, Urbana, Illinois
Bachelor of Science in Business Administration, February, 2008

Skills

Organization
Problem Solving
Visualization
Mentoring
Networking
Business Acumen
Accounting
Innovation

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

customer service team leader Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service team leader position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



William
Nelson nelson_william@outlook.com
683-223-7234
750 Sycamore St., Fowlerton, TX
78021

Senior Customer Service Team Leader
Apple
Cupertino, California

To the respected Apple Recruitment Team


I am excited to apply for the Senior Customer Service Team Leader role at Apple. As a highly skilled Customer Service Team Leader, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.


Throughout my life, I have pursued my passion for Customer Service and have gained experience in this field as a result. This experience has given me valuable skills such as Quality Assurance and Professionalism, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Customer Service Team Leader and help your organization achieve its well determined goals.


Thank you for considering my application for the Senior Customer Service Team Leader role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


Cordially,
William Nelson
683-223-7234
nelson_william@outlook.com

William Nelson






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