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customer service receptionist: Resume Samples & Writing Guide

Walter Carter 303 Woodview Drive, Marble, CO 81623
carter.walter@outlook.com
825-451-6615

Employment history

Chief Customer Service Receptionist, Amazon Seattle, Washington
December 2018 – Present
  • Perform administrative tasks
  • Prepare and send customer invoices
  • Maintain customer records
Associate Customer Service Receptionist, Walmart Bentonville, Arkansas
December 2017 – November 2018
  • Prepare and send customer invoices
  • Maintain customer records
  • Answer customer inquiries and provide information
Junior Customer Service Receptionist, Google Mountain View, California
December 2016 – November 2017
  • Perform administrative tasks
  • Process payments
  • Provide excellent customer service

Education

University of Texas, Austin, Texas
Master of Arts in Business Administration, October, 2016
University of Texas, Austin, Texas
Bachelor of Science in Business Administration, October, 2012

Skills

Documentation
Project Management
Problem Solving
Communication
Computer Literacy
Social Media
Time Management
Quality Assurance

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Henry Young 531 Bayview St., Oglesby, TX 76561
young.henry@yandex.com
870-668-8166

Employment history

Chief Customer Service Receptionist, Walmart Bentonville, Arkansas
June 2021 – Present
  • Perform administrative tasks
  • Manage customer databases
  • Update customer accounts
Customer Service Receptionist, Bank of America Charlotte, North Carolina
November 2020 – May 2021
  • Greet and welcome customers and visitors
  • Process payments
  • Prepare and send customer invoices
Entry Level Customer Service Receptionist, Walmart Bentonville, Arkansas
May 2020 – November 2020
  • Answer customer inquiries and provide information
  • Answer phone calls and emails
  • Address customer complaints and concerns

Education

University of California, Berkeley, California
Office Administration, March, 2020

Skills

Creativity
Planning
Professionalism
Innovation
Data Analysis
Social Media
Innovation
Database Management
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Mark Richards 376 Woodland Court, Fairway, KS 66205
richardsmark63@zoho.com
786-976-3791

Employment history

Senior Customer Service Receptionist, UnitedHealth Group Minnetonka, Minnesota
June 2023 – Present
  • Process payments
  • Monitor customer service metrics
  • Provide excellent customer service
Associate Customer Service Receptionist, Apple Cupertino, California
January 2022 – May 2023
  • Manage customer databases
  • Address customer complaints and concerns
  • Maintain customer records
Jr. Customer Service Receptionist, CVS Health Woonsocket, Rhode Island
June 2021 – December 2021
  • Manage customer databases
  • Provide excellent customer service
  • Perform administrative tasks

Education

University of Michigan, Ann Arbor, Michigan
Human Resources, April, 2021

Skills

Public Speaking
Adaptability
Analytical
Process Improvement
Time Management
Accounting
Written Communication
Supervisory
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Owen Young 478 Woodland Drive, Millboro, VA 24460
owenyoung1@protonmail.com
883-617-6141

Employment history

Senior Customer Service Receptionist, General Electric Boston, Massachusetts
January 2023 – Present
  • Update customer accounts
  • Monitor customer service metrics
  • Take and process orders
Associate Customer Service Receptionist, Walmart Bentonville, Arkansas
January 2022 – December 2022
  • Process payments
  • Answer customer inquiries and provide information
  • Take and process orders
Jr. Customer Service Receptionist, Apple Cupertino, California
June 2021 – December 2021
  • Process payments
  • Schedule appointments
  • Answer customer inquiries and provide information

Education

University of Florida, Gainesville, Florida
Project Management, May, 2021

Skills

Analytical
Coaching
Customer Service
Research
Written Communication
Financial Management
Presentation
Database Management
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Ben Miller 24 Evergreen Avenue, Reserve, WI 54828
benmiller44@aol.com
660-469-2893

Professional Summary

 Experienced customer service receptionist with excellent communication and organizational skills. Proven ability to manage multiple tasks efficiently while providing top-notch customer service. 

Employment history

Chief Customer Service Receptionist, UnitedHealth Group Minnetonka, Minnesota
November 2015 – Present
  • Update customer accounts
  • Manage customer databases
  • Process payments
Associate Customer Service Receptionist, CVS Health Woonsocket, Rhode Island
June 2014 – October 2015
  • Answer phone calls and emails
  • Process payments
  • Manage customer databases
Jr. Customer Service Receptionist, Google Mountain View, California
December 2012 – May 2014
  • Greet and welcome customers and visitors
  • Take and process orders
  • Update customer accounts

Education

University of Maryland, College Park, Maryland
Master of Science in Human Resources Management, October, 2012
University of Maryland, College Park, Maryland
Bachelor of Science in Business Administration, October, 2008

Skills

Data Analysis
Conflict Resolution
Presentation
Stress Management
Innovation
Customer Service
Documentation
Financial Management
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customer service receptionist Job Descriptions; Explained

If you're applying for an customer service receptionist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer service receptionist

  • Answering telephone calls and dealing with face to face inquiries.
  • Politely greeting patients and visitors to the center.
  • Opening Files and forwarding it onto the relevant person.
  • Writing letters and correspondence on behalf of the medical staff.
  • Scheduling appointments for patients and updating the computer system with appointments and personal details.
  • Organizing meeting between the practice staff and senior managers.
  • Coordinating all programs of insurance.
2

customer service receptionist

  • managing of the Customer Service Counter and exhibiting excellent customer service skills in the course of duty 
  • provide timely and accurate clarification and advice to enquiries from the public 
  • handling customers’ feedback and complaints 
  • perform paging and in – house announcement based on standard guidelines
  • receiving in – coming calls and making out – going calls 
  • handling and administering of lost and found items 
  • assist in Marcom’s events and other promotional activities 
3

customer service receptionist

  • Generating and implementing various insurance policies.
  • Performing and supervising daily operations of insurance.
  • Maintaining insurance data and other records.
  • Collecting information of prospective clients.
  • Performing as a liaison between insurance companies
  • performing of simple administrative and clerical duties

customer service receptionist Job Skills

For an customer service receptionist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Time Management
  • Organization
  • Computer Literacy
  • Technical
  • Data Analysis
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service receptionist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Umberto Nelson 802 Hilltop Drive, Catawba, SC 29704

Employment history

Lead Customer Service Receptionist, JPMorgan Chase New York, New York
January 2019 – May 2022
  • Perform administrative tasks
  • Monitor customer service metrics
  • Coordinate with other departments
Customer Service Receptionist, Google Mountain View, California
January 2018 – December 2018
  • Manage customer databases
  • Maintain customer records
  • Provide excellent customer service
Jr. Customer Service Receptionist, Amazon Seattle, Washington
July 2016 – December 2017
  • Monitor customer service metrics
  • Process payments
  • Perform administrative tasks

Education

Stanford University, Stanford, California
Office Administration, June, 2016

Skills

Quality Assurance
Collaboration
Documentation
Flexibility
Organization
Presentation
Database Management
Supervisory

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service receptionist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Tony Gray 427 Woodland Avenue, Falkland, NC 27827
tony_gray@hotmail.com
930-464-8942

Professional Summary

 An experienced customer service receptionist with a proven track record of providing exceptional customer service. Possesses excellent communication skills, a friendly demeanor and the ability to multitask efficiently. 

Employment history

Lead Customer Service Receptionist, CVS Health Woonsocket, Rhode Island
December 2010 – Present
  • Schedule appoinments
  • Monitor custmer service metrics
  • Maintain custmer records
Customer Service Receptionist, Apple Cupertino, California
June 2010 – December 2010
  • Greet and welcom customers, and visistors
  • Provide excellant customer service
  • Monitor custmer service metrics
Entry Level Customer Service Receptionist, Microsoft Redmond, Washington
December 2008 – May 2010
  • Them apples was delicious!
  • Them apples were delicious!

Education

University of Maryland, College Park, Maryland
Office Management, November, 2008

Skills

Collaboration
Analytical
Time Management
Listening
Database Management
Social Media
Financial Management
Supervisory

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

customer service receptionist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service receptionist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Walter
Carter carter.walter@outlook.com
825-451-6615
303 Woodview Drive, Marble, CO
81623

Chief Customer Service Receptionist
Apple
Cupertino, California

To Whom It May Concern


I am writing to express my interest in the Chief Customer Service Receptionist role at Apple. As a Customer Service Receptionist with 7 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.


As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.


Thank you for considering my application for the Chief Customer Service Receptionist role. I am looking forward to a future where we work together to drive this organization's success.


Kind regards,
Walter Carter
825-451-6615
carter.walter@outlook.com

Walter Carter






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Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
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