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collection representative: Resume Samples & Writing Guide

Ernest Brown 460 Pinecrest Avenue, Bowmanstown, PA 18071
ernestbrown@zoho.com
945-589-9597

Employment history

Chief Collection Representative, CVS Health Woonsocket, Rhode Island
May 2016 – Present
  • Identify and escalate issues to management
  • Negotiate payment plans with customers
  • Document all collection activities
Associate Collection Representative, Amazon Seattle, Washington
May 2015 – April 2016
  • Follow established collection procedures
  • Establish contact with customers via phone, email, or mail
  • Monitor customer accounts for delinquency
Junior Collection Representative, CVS Health Woonsocket, Rhode Island
October 2014 – April 2015
  • Update customer accounts with payment information
  • Follow up with customers on unpaid accounts
  • Establish contact with customers via phone, email, or mail

Education

Stanford University, Stanford, California
Executive Administrative Assistant, September, 2014

Skills

Mentoring
Research
Data Analysis
Organization
Office Administration
10 Key
Data Processing
Data Retrieval.

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Brad Vaughn 178 Ridge Drive, Edgemoor, DE 19809
vaughnbrad@aol.com
766-558-7403

Professional Summary

 Highly motivated and organized Collection Representative with experience in customer service and administrative/clerical duties. Adept at managing customer accounts, resolving disputes, and collecting payments in a timely manner. 

Employment history

Lead Collection Representative, Microsoft Redmond, Washington
May 2013 – Present
  • Document all collection activities
  • Keep current on collection laws and regulations
  • Identify and escalate issues to management
Collection Representative, Walmart Bentonville, Arkansas
November 2011 – April 2013
  • Monitor customer accounts for delinquency
  • Follow established collection procedures
  • Establish contact with customers via phone, email, or mail
Entry Level Collection Representative, CVS Health Woonsocket, Rhode Island
November 2010 – October 2011
  • Negotiate payment plans with customers
  • Document all collection activities
  • Update customer accounts with payment information

Education

Harvard University, Cambridge, Massachusetts
Data Entry, October, 2010

Skills

Training
Database Management
Mentoring
Computer Literacy
Filing
Data Processing
Records Management
File Management
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Yolie Robinson 750 Riverview Drive, Santa Anna, TX 76878
robinsonyolie@gmail.com
784-301-3596

Professional Summary

 Highly organized and detail-oriented Collection Representative with extensive experience in accounts receivable, customer service, and dispute resolution. Proven ability to manage accounts and ensure timely payments while providing excellent customer service. 

Employment history

Chief Collection Representative, Microsoft Redmond, Washington
October 2012 – Present
  • Keep current on collection laws and regulations
  • Resolve customer inquiries and complaints
  • Document all collection activities
Collection Representative, Microsoft Redmond, Washington
May 2011 – October 2012
  • Monitor customer accounts for delinquency
  • Research and analyze customer data
  • Follow up with customers on unpaid accounts
Junior Collection Representative, JPMorgan Chase New York, New York
May 2010 – April 2011
  • Resolve customer inquiries and complaints
  • Maintain accurate records of customer interactions
  • Follow up with customers on unpaid accounts

Education

Cornell University, Ithaca, New York
Office Management, March, 2010

Skills

Networking
Accounting
Negotiation
Data Analysis
Document Management
Microsoft Office
Invoicing
Data Analysis
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George Martin 516 Forestview Drive, Green, OR 97471
george.martin@zoho.com
830-578-6914

Professional Summary

 Highly organized and detail-oriented Collections Representative with a proven track record of successful collections. Experienced in managing customer accounts, resolving disputes, and ensuring customer satisfaction. 

Employment history

Senior Collection Representative, Apple Cupertino, California
September 2009 – Present
  • Contact customers to negotiate payment arrangements
  • Assist with other administrative tasks as needed
  • Resolve customer inquiries and complaints
Collection Representative, Google Mountain View, California
February 2009 – August 2009
  • Contact customers to negotiate payment arrangements
  • Monitor customer accounts for delinquency
  • Establish contact with customers via phone, email, or mail
Junior Collection Representative, Walmart Bentonville, Arkansas
August 2008 – January 2009
  • Prepare and submit account reports
  • Maintain accurate records of customer interactions
  • Follow up with customers on unpaid accounts

Education

University of Florida, Gainesville, Florida
Master of Science in Accounting, June, 2008
University of Florida, Gainesville, Florida
Bachelor of Arts in Business Administration, June, 2004

Skills

Creativity
Reporting
Database Management
Coaching
Microsoft Office
Data Retrieval.
10 Key
Customer Service
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William Edwards 674 Sunnyvale Drive, Quinwood, WV 25981
edwardswilliam35@gmail.com
650-120-6396

Professional Summary

 Highly motivated and organized Collection Representative with a proven track record of successfully managing accounts and collecting payments. Possesses excellent communication and problem-solving skills with the ability to remain calm and professional in high-pressure situations. 

Employment history

Lead Collection Representative, Google Mountain View, California
August 2013 – Present
  • Prepare and submit account reports
  • Negotiate payment plans with customers
  • Establish contact with customers via phone, email, or mail
Collection Representative, Microsoft Redmond, Washington
January 2013 – July 2013
  • Update customer accounts with payment information
  • Document all collection activities
  • Monitor customer accounts for delinquency
Jr. Collection Representative, Microsoft Redmond, Washington
August 2011 – December 2012
  • Research and analyze customer data
  • Establish contact with customers via phone, email, or mail
  • Prepare and submit account reports

Education

University of California, Berkeley, California
MD in Office Administration, June, 2011
University of California, Berkeley, California
Bachelor of Science in Human Resources Management, June, 2007

Skills

Documentation
Critical Thinking
Emotional Intelligence
Customer Service
Microsoft Word
10 Key
Telephone Skills
Data Entry
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collection representative Job Descriptions; Explained

If you're applying for an collection representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

collection representative

  •  Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. 
  •  Attracts potential customers by answering product and service questions; suggesting information about other products and services. 

collection representative Job Skills

For an collection representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Data Processing
  • Typing
  • Microsoft Office
  • File Management
  • Data Analysis
  • Document Management
  • Filing
  • Telephone Skills
  • Records Management
  • Microsoft Excel
  • Scanning
  • Customer Service
  • Scheduling
  • Microsoft Word
  • Office Administration
  • Document Preparation
  • 10 Key
  • Invoicing
  • Data Retrieval.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your collection representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Jake Evans 602 Holly St., LaCrosse, WA 99143

Employment history

Senior Collection Representative, CVS Health Woonsocket, Rhode Island
December 2019 – May 2022
  • Follow up with customers on unpaid accounts
  • Assist with other administrative tasks as needed
  • Keep current on collection laws and regulations
Associate Collection Representative, General Electric Boston, Massachusetts
June 2019 – November 2019
  • Identify and escalate issues to management
  • Research and analyze customer data
  • Prepare and submit account reports
Jr. Collection Representative, CVS Health Woonsocket, Rhode Island
December 2017 – May 2019
  • Monitor customer accounts for delinquency
  • Establish contact with customers via phone, email, or mail
  • Maintain accurate records of customer interactions

Education

University of California, Berkeley, California
Doctor of Office Administration, October, 2017
University of California, Berkeley, California
Bachelor of Arts in Medical Office Administration, October, 2013

Skills

Communication
Adaptability
Computer Literacy
Coaching
Document Management
10 Key
Typing
Office Administration

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your collection representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Isaac Vaughn 908 Hillside Drive, Lake McMurray, WA 98274
isaacvaughn64@zoho.com
950-951-0949

Employment history

Chief Collection Representative, Apple Cupertino, California
August 2021 – Present
  • Mointor customer accounts for delinquincy
  • Establish contact with customers via phone, email, or mails
  • Follow established collecton procedures
Collection Representative, Walmart Bentonville, Arkansas
August 2020 – July 2021
  • Folow up with customers on unpaid accounts
  • Reslove customer inquiries and complaints
  • Moniter customer accounts for deliquency
Jr. Collection Representative, Bank of America Charlotte, North Carolina
March 2019 – July 2020
  • "I went to the store and bought some food"
  • I went too the store an bought some food.

Education

Cornell University, Ithaca, New York
Master of Science in Medical Office Administration, January, 2019
Cornell University, Ithaca, New York
Bachelor of Science in Business Administration, January, 2015

Skills

Financial Management
Technical
Public Speaking
Adaptability
Customer Service
Scheduling
Records Management
Data Entry

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

collection representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collection representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Ernest
Brown ernestbrown@zoho.com
945-589-9597
460 Pinecrest Avenue, Bowmanstown, PA
18071

Chief Collection Representative
Apple
Cupertino, California

To the Hiring Team at Apple


I am a highly motivated and experienced Collection Representative with 9 years of experience in Administrative & Clerical. I am excited to apply for the Chief Collection Representative position at Apple, where I am confident that I can contribute to your organization's success.


As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.


Thank you for considering my application for the Chief Collection Representative position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.


Thank you for your time,
Ernest Brown
945-589-9597
ernestbrown@zoho.com

Ernest Brown






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