boy

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
START YOUR RESUME NOW

collection agent: Resume Samples & Writing Guide

Adam Gray 493 Highland Drive, Yadkinville, NC 27055
adamgray@zoho.com
690-150-0055

Employment history

Senior Collection Agent, Walmart Bentonville, Arkansas
October 2018 – Present
  • Prepare reports on collection activities and accounts receivable
  • Negotiate payment arrangements with customers
  • Respond to customer inquiries regarding their accounts
Collection Agent, UnitedHealth Group Minnetonka, Minnesota
April 2018 – September 2018
  • Maintain accurate records of collection activities
  • Respond to customer inquiries regarding their accounts
  • Research customer credit histories and payment patterns
Jr. Collection Agent, Amazon Seattle, Washington
October 2016 – March 2018
  • Track customer payments and update accounts accordingly
  • Monitor customer accounts for non-payment and delayed payments
  • Prepare reports on collection activities and accounts receivable

Education

University of California, Berkeley, California
Master of Arts in Office Administration, September, 2016
University of California, Berkeley, California
Bachelor of Science in Medical Office Administration, September, 2012

Skills

Communication
Documentation
Customer Service
Public Speaking
Inventory Management
Problem Solving
Phone Etiquette
Time Management

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume
Percy Davis 51 Greenwood Avenue, Panola, OK 74563
davispercy@gmail.com
600-388-4591

Professional Summary

 Highly organized and results-oriented Collection Agent with extensive experience in administrative and clerical roles. Possesses exceptional problem-solving skills and the ability to manage multiple tasks with accuracy and efficiency. 

Employment history

Chief Collection Agent, Bank of America Charlotte, North Carolina
September 2014 – Present
  • Adhere to all applicable laws and regulations regarding collections
  • Negotiate payment arrangements with customers
  • Follow up with customers to ensure payments are made on time
Collection Agent, Amazon Seattle, Washington
April 2013 – August 2014
  • Research customer credit histories and payment patterns
  • Prepare reports on collection activities and accounts receivable
  • Respond to customer inquiries regarding their accounts
Junior Collection Agent, Google Mountain View, California
April 2012 – March 2013
  • Negotiate payment arrangements with customers
  • Prepare reports on collection activities and accounts receivable
  • Adhere to all applicable laws and regulations regarding collections

Education

Cornell University, Ithaca, New York
Master of Arts in Office Administration, February, 2012
Cornell University, Ithaca, New York
Bachelor of Arts in Human Resources Management, February, 2008

Skills

Innovation
Process Improvement
Conflict Resolution
Project Management
Spreadsheets
Filing
Phone Etiquette
Typing
Build My Resume
Pete Bailey 420 Parkview Avenue, Nibbe, MT 59088
petebailey77@mail.com
657-629-4893

Employment history

Lead Collection Agent, Amazon Seattle, Washington
September 2015 – Present
  • Maintain accurate records of collection activities
  • Track customer payments and update accounts accordingly
  • Respond to customer inquiries regarding their accounts
Collection Agent, Apple Cupertino, California
March 2015 – September 2015
  • Adhere to all applicable laws and regulations regarding collections
  • Respond to customer inquiries regarding their accounts
  • Follow up with customers to ensure payments are made on time
Entry Level Collection Agent, General Electric Boston, Massachusetts
March 2014 – February 2015
  • Prepare reports on collection activities and accounts receivable
  • Document collection activities in customer files
  • Assist with other administrative tasks as assigned

Education

Harvard University, Cambridge, Massachusetts
Customer Service, January, 2014

Skills

Technical
Adaptability
Negotiation
Self-Motivation
Multi-tasking
Microsoft Office
Data Entry
Record Keeping
Build My Resume
Walter Evans 897 Park Avenue, Monroe, GA 30656
evans-walter@mail.com
735-818-4912

Employment history

Jr. Collection Agent, UnitedHealth Group Minnetonka, Minnesota
August 2021 – May 2022
  • Monitor customer accounts for non-payment and delayed payments
  • Process payments received from customers
  • Adhere to all applicable laws and regulations regarding collections

Education

University of Wisconsin, Madison, Wisconsin
Doctor of Accounting, June, 2021
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Human Resources Management, June, 2017

Skills

Listening
Conflict Resolution
Documentation
Public Speaking
Typing
Data Analysis
Spreadsheets
Scheduling
Build My Resume
Harry Peters 504 Highland Drive, Carson Valley, PA 16635
harry_peters@mail.com
927-878-7580

Employment history

Lead Collection Agent, Bank of America Charlotte, North Carolina
November 2019 – Present
  • Adhere to all applicable laws and regulations regarding collections
  • Prepare and submit legal documents for overdue accounts
  • Assist with other administrative tasks as assigned
Associate Collection Agent, Microsoft Redmond, Washington
April 2019 – October 2019
  • Monitor customer accounts for non-payment and delayed payments
  • Follow up with customers to ensure payments are made on time
  • Contact customers to discuss their overdue payments and arrange payment plans
Entry Level Collection Agent, UnitedHealth Group Minnetonka, Minnesota
November 2017 – March 2019
  • Prepare reports on collection activities and accounts receivable
  • Escalate unresolved issues to higher levels of management
  • Respond to customer inquiries regarding their accounts

Education

University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Medical Office Administration, September, 2017

Skills

Visualization
Troubleshooting
Training
Documentation
Typing
Phone Etiquette
Scanning
Database Management
Use This collection agent Resume Template

Not in love with this template? Browse our full library of resume templates

collection agent
Build My Resume
Build My Resume

collection agent Job Descriptions; Explained

If you're applying for an collection agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

collection agent

  • Dealing with clients with terminated contracts and still have outstanding to settle their Accounts to nil.
  • Investigating any discrepancies that need to be resolved with clients that connected to Different departments.
  • Reporting to finance director, SAMA, and CCHI regarding the terminated contracts to Assist them in taking the right decision.
  • Preparing and updating the month end report with new terminated contracts.
2

collection agent

  • Handling outbound and inbound calls for Australian and New Zealand energy, bank and other services to collect debt
  •  Managing work list for everyday at the same time to reach the daily target. 
  • We used Wincollect for checking the debtors details, Microsoft excel for tracking cash collected amount and VICI for dialer.
  • Locate and notify customers of delinquent accounts by mail and 
3

collection agent

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments 
  •  Listen to customer requests. 
  •  Determine charges for services requested, collect deposits or payments, or arrange for billing. 
  •  Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. 
  •  Check to ensure that appropriate changes were made to resolve customers’ problems. 
4

collection agent

  • Call guarantors on predictive dialer and try to help them resolve their debts
  • Update accounts
  • Take credit card information
  • Collects funds, if costumer didn’t pay in bank on time.
5

collection agent

  • Answer customer questions regarding problems with their account.
  • Notify customers of delinquent accounts by mail , telephone to solicit payment.
  • Record information about financial status of customers and status of collections efforts.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.Read plans, instructions, or specifications to determine work activities.

collection agent Job Skills

For an collection agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Data Analysis
  • Typing
  • Microsoft Office
  • Document Management
  • Scheduling
  • Filing
  • Scanning
  • Record Keeping
  • Customer Service
  • Cash Handling
  • 10-Key
  • Phone Etiquette
  • Problem Solving
  • Time Management
  • Multi-tasking
  • Data Verification
  • Inventory Management
  • Spreadsheets
  • Database Management
  • Accounting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your collection agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ursa Taylor 544 Laurel Avenue, Fernandina Beach, FL 32035

Employment history

Lead Collection Agent, CVS Health Woonsocket, Rhode Island
March 2018 – Present
  • Escalate unresolved issues to higher levels of management
  • Maintain accurate records of collection activities
  • Prepare and submit legal documents for overdue accounts
Collection Agent, Microsoft Redmond, Washington
March 2017 – February 2018
  • Respond to customer inquiries regarding their accounts
  • Assist with other administrative tasks as assigned
  • Document collection activities in customer files
Entry Level Collection Agent, Apple Cupertino, California
September 2015 – February 2017

    Education

    University of Michigan, Ann Arbor, Michigan
    Bachelor of Arts in Office Administration, August, 2015

    Skills

    Research
    Process Improvement
    Financial Management
    Supervisory
    Customer Service
    Microsoft Office
    Problem Solving
    Phone Etiquette

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your collection agent Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Ursa Smith 445 Greenbriar St., Oak Hills, PA 16002
    smithursa23@outlook.com
    847-046-3044

    Employment history

    Lead Collection Agent, Amazon Seattle, Washington
    January 2012 – May 2022
    • Prepair and submit legal documentss for overdue accountss
    • Followup with customerss to ensur paymentss are mades on times
    • Monitore customer accountss for non-payments and delayed paymentss
    Collection Agent, Microsoft Redmond, Washington
    July 2010 – December 2011
    • Follw up with customers to ensure payments are made on time
    • Montior customer accounts for non-payment and delayed payments
    • Escalate unresolved issues to higher levels of managment
    Jr. Collection Agent, General Electric Boston, Massachusetts
    January 2010 – June 2010
    • Assist with other administrativ tasks as assign
    • Maintan accurte records of collecton activities
    • Contct customers to discus their overdue payments and arange payment plans

    Education

    Harvard University, Cambridge, Massachusetts
    Master of Science in Human Resources Management, November, 2009
    Harvard University, Cambridge, Massachusetts
    Bachelor of Science in Accounting, November, 2005

    Skills

    Training
    Process Improvement
    Customer Service
    Planning
    Inventory Management
    Spreadsheets
    Data Analysis
    Data Verification

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    collection agent Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an collection agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Adam
    Gray     adamgray@zoho.com
    690-150-0055
    493 Highland Drive, Yadkinville, NC
    27055

    Senior Collection Agent
    CVS Health
    Woonsocket, Rhode Island

    Esteemed CVS Health Hiring Team


    I am writing to express my interest in the Senior Collection Agent role at CVS Health. As a Collection Agent with 7 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.


    My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at CVS Health and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


    I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.


    Kind regards,
    Adam Gray
    690-150-0055
    adamgray@zoho.com

    Adam Gray






    CUSTOMIZE THIS COVER LETTER

    Showcase your most significant accomplishments and qualifications with this cover letter.
    Personalize this cover letter in just few minutes with our user-friendly tool!

    Related Resumes & Cover Letters

    Looking to explore other career options within the Administrative & Clerical field?

    Check out our other resume of resume examples.

    FIND EVERYTHING YOU NEED HERE.

    IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

    last guy

    Build your Resume in 15 minutes

    Give yourself the best chance of standing out from the competition!

    Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
    CREATE MY RESUME NOW