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call center customer service rep: Resume Samples & Writing Guide
Employment history
Lead Call Center Customer Service Rep, Bank of America Charlotte, North Carolina
March 2020 – Present
- Maintain a high level of customer service
- Handle customer requests and inquiries in a timely manner
- Follow up with customers to ensure their satisfaction
Associate Call Center Customer Service Rep, Amazon Seattle, Washington
August 2019 – February 2020
- Process orders, forms, and applications
- Resolve customer complaints and issues
- Maintain a high level of customer service
Entry Level Call Center Customer Service Rep, Amazon Seattle, Washington
March 2018 – July 2019
- Monitor customer accounts for any changes
- Maintain a high level of customer service
- Process orders, forms, and applications
Education
University of Florida, Gainesville, Florida
Office Management, January, 2018
Skills
Computer Literacy
Visualization
Creativity
Troubleshooting
Database Management
Customer Support
Word Processing
Technical Support
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Employment history
Junior Call Center Customer Service Rep, Apple Cupertino, California
April 2022 – January 2023
- Maintain a high level of customer service
- Follow up with customers to ensure their needs are met
- Provide support to other customer service representatives
Education
Harvard University, Cambridge, Massachusetts
MD in Office Administration, February, 2022
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Office Administration, February, 2018
Skills
Interpersonal
Supervisory
Research
Documentation
Organizational Skills
Word Processing
Microsoft Word
Information Technology (IT)
Employment history
Lead Call Center Customer Service Rep, Google Mountain View, California
June 2022 – Present
- Follow up with customers to ensure their needs are met
- Process orders, forms, and applications
- Maintain a high level of customer service
Call Center Customer Service Rep, UnitedHealth Group Minnetonka, Minnesota
November 2021 – May 2022
- Update customer information in the customer service database
- Assist customers in navigating the company's website
- Resolve customer complaints and issues
Entry Level Call Center Customer Service Rep, JPMorgan Chase New York, New York
May 2021 – October 2021
- Follow up with customers to ensure their satisfaction
- Take payment information and other pertinent information
- Provide support to other customer service representatives
Education
University of California, Berkeley, California
Bachelor of Science in Office Administration, March, 2021
Skills
Business Acumen
Negotiation
Emotional Intelligence
Collaboration
Information Technology (IT)
Record Keeping
Word Processing
Phone Skills
Employment history
Chief Call Center Customer Service Rep, Apple Cupertino, California
May 2020 – Present
- Follow up with customers to ensure their needs are met
- Update customer information in the customer service database
- Follow up with customers to ensure their satisfaction
Call Center Customer Service Rep, General Electric Boston, Massachusetts
October 2019 – April 2020
- Follow up with customers to ensure their needs are met
- Assist customers in navigating the company's website
- Monitor customer accounts for any changes
Entry Level Call Center Customer Service Rep, General Electric Boston, Massachusetts
October 2018 – September 2019
- Monitor customer accounts for any changes
- Keep records of customer interactions and transactions
- Follow up with customers to ensure their needs are met
Education
University of California, Berkeley, California
Bachelor of Arts in Business Administration, September, 2018
Skills
Written Communication
Creativity
Negotiation
Collaboration
Customer Support
Accounting
Troubleshooting
Customer Service
Employment history
Junior Call Center Customer Service Rep, Apple Cupertino, California
October 2021 – July 2022
- Follow up with customers to ensure their satisfaction
- Take payment information and other pertinent information
- Monitor customer accounts for any changes
Education
University of Texas, Austin, Texas
Bachelor of Science in Medical Office Administration, August, 2021
Skills
Emotional Intelligence
Negotiation
Teamwork
Data Analysis
Typing
Organizational Skills
Customer Service
Data Entry
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call center customer service rep Job Descriptions; Explained
If you're applying for an call center customer service rep position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
call center customer service rep
- Answer inbound calls an average of 60 calls per day
- Collect payments first party insurance
- Handle medical and dental insurance
- Review claims with customers as well as their EOB
- Send request to have EOB mail or email to customer
- Mail or email customer ID cards and benefits documents and bill
- Transfer calls to the right department
2
call center customer service rep
- Help customers cancel policy
- Resolve any issues customer is having regarding their policy
- Send escalation to higher department to fix any errors made to their account
- Positive attitude
call center customer service rep Job Skills
For an call center customer service rep position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Skills
- Data Entry
- Microsoft Office
- Typing
- Word Processing
- Customer Service
- Phone Skills
- Organizational Skills
- Data Analysis
- Customer Support
- Technical Support
- Information Technology (IT)
- Administrative Tasks
- Record Keeping
- Multi-tasking
- Database Management
- Microsoft Excel
- Microsoft Word
- Troubleshooting
- Accounting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your call center customer service rep Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Max Jackson
730 Highview Drive, Winslow, AZ 86047Professional Summary
Highly organized and detail-oriented customer service professional with extensive experience in call center operations. Possesses excellent communication and problem-solving skills, with a proven track record of providing outstanding customer service.
Employment history
Lead Call Center Customer Service Rep, Amazon Seattle, Washington
October 2015 – Present
- Monitor customer accounts for any changes
- Take payment information and other pertinent information
- Follow up with customers to ensure their satisfaction
Associate Call Center Customer Service Rep, Amazon Seattle, Washington
April 2014 – September 2015
- Assist customers in navigating the company's website
- Provide support to other customer service representatives
- Troubleshoot customer service issues
Jr. Call Center Customer Service Rep, Amazon Seattle, Washington
November 2012 – March 2014
Education
University of Michigan, Ann Arbor, Michigan
Master of Arts in Office Administration, September, 2012
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Business Administration, September, 2008
Skills
Computer Literacy
Time Management
Mentoring
Problem Solving
Customer Service
Microsoft Word
Microsoft Excel
Word Processing
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your call center customer service rep Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Call Center Customer Service Rep, CVS Health Woonsocket, Rhode Island
May 2021 – May 2022
- Folow up with customers to ensure their satisfication
- Provide accurrate information about products and servcies
- Processs orders, formms, and applicaitons.
Call Center Customer Service Rep, Microsoft Redmond, Washington
November 2019 – April 2021
- Mointor custmer accounts for any changes
- Answer custmer inquirys via phone and email
- Proccess orders, forms, and aplications
Jr. Call Center Customer Service Rep, Google Mountain View, California
June 2018 – October 2019
- Provide suport to other customer service representatives
- Handel customer requests and inquirys in a timely maner
- Followup with customers to ensure their satisfacion.
Education
Stanford University, Stanford, California
Doctor of Medical Office Administration, April, 2018
Stanford University, Stanford, California
Bachelor of Arts in Human Resources Management, April, 2014
Skills
Critical Thinking
Visualization
Financial Management
Teamwork
Technical Support
Organizational Skills
Computer Skills
Word Processing
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
call center customer service rep Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an call center customer service rep position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Call Center Customer Service Rep
UnitedHealth Group
Minnetonka, Minnesota
UnitedHealth Group
Minnetonka, Minnesota
UnitedHealth Group Hiring Team
I am excited to apply for the Lead Call Center Customer Service Rep role at UnitedHealth Group. As a highly skilled Call Center Customer Service Rep, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.
As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.
I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.
Cordially,
Carl Foster
754-355-9403
[email protected]
Carl Foster
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.