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96

team manager

  •  Efficaciously designed generic solution for front & back office of ticketing domain
  •  Essayed a stellar role in integrating Flash in .Net codes using JavaScript and Ajax Generic Handler
  •  Significantly developed Portal & IT Infrastructure for kyzoonga.com. in 2008
  •  Complete ticketing database with feature of seat selection 
  •  Setup complete development team and environment for various process 
97

team manager

  • Maintain metrics, reports, process documentation, customer service logs, or training for future skills improvement.
  • Collaborate with other departments to integrate processes and come up with new ideas to better deliver client requirements.
  • Supervise the work of 20 call center agents for them to hit their metrics. 
  • Recommend solutions for current situations to better improve tracking and R and R for staff and staffing requirements.