- Efficaciously designed generic solution for front & back office of ticketing domain
- Significantly developed Portal & IT Infrastructure for kyzoonga.com. in 2008
- Complete ticketing database with feature of seat selection
- Setup complete development team and environment for various process
- Maintain metrics, reports, process documentation, customer service logs, or training for future skills improvement.
- Collaborate with other departments to integrate processes and come up with new ideas to better deliver client requirements.
- Supervise the work of 20 call center agents for them to hit their metrics.
- Recommend solutions for current situations to better improve tracking and R and R for staff and staffing requirements.