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6

team manager

  • Assisting with training and identify training needs within the group.
  • Handling Business development needs and requirements as per the company standards.
  • Conducting weekly reviews on performance of individual team members.
  • Part of Customer Delight Program and making it successfully launched and driving it across Coimbatore site.
7

team manager

  • Managing day to day processing of Retail banking operations with a team of 40 associates responsible for resolving customer application/request.
  • Manage Process and operational escalations and responsible for publishing the dashboards across onshore and offshore stakeholders.  
  • Managing Core Retail Banking Products like A/c Opening of Savings, Instant & Current accounts, Funds transfer. 
  • Reporting process and operations metrics to the management and onshore stakeholders on a daily/monthly basis. 
  • Primary Spoc of Internal & External audit for the process and ensure all the controls & measures comply as per the FCA regulatory norms. 
  • Work closely with the Ops Manager in developing the metrics data and process key reports as required.
  • Ensure productivity is maximized & quality improved through supervision, analysis, and feedback of advisor performance data on a periodic basis. 
8

team manager

  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management .
  • Conduct pre-audits to ensure the unit is complaint with all policies and procedures pertaining to Control and compliance by conduct mandatory checks. 
  • Determine and assess need for additional resources and make appropriate recruitments depending on the volume projections. 
  • Conduct effective performance appraisal review and provide feedback and development opportunities through monthly formal 1:1 with direct reportees.
9

team manager

  • Run practices, matches, drills, and exercises
  • Advise players on methods of improvement
  • Travel with team and watch players matches
  • Encourage and cheer on players during matches
10

team manager

  • Led a team of staff
  • Identify and help implement process-related improvement by following identified technique such as Kaizen or Lean methodologies. 
  • Continuous process improvement to reduce the number of errors/exceptions, improve handle time and bring in better workflow management. 
  • Training & development initiatives for improved productivity, building additional capability and quality enhancement.