- Team Handling and target completion
- Client handling and management
- Strategy building for policy and product
- Maintaing client end projects and handling escalations
- Develop individual program Timeline.
- Attend regular meetings with Project Manager around fiscal planning.
- Play a significant role in long-term planning, with the view to delivering Project at decided time.
- Meeting with the Project Manager to understand there development requirement and make sure they are completed on time.
- Manage and increase the effectiveness and efficiency of Development Team through improvements to each function as well as coordination and communication between Development Team.
- Implement, maintain and manage an effective system of controls for team.
- Started as an Account manager. I acquired new partners and presented on solutions to them. Increased project’s profit by 45%
- Was promoted to the position of Team Lead in 8 months. I manage a team of 7 people, develop new strategies, handle the finance of the project.
- Implementing process controls in system
- Conducting daily team huddle
- Handling a team of 25 member’s which mainly focused on great customer support without breaching the SLA’s.
- Initiate training for all telecom associates so that staff can be consistently knowledgeable in corporate telecom practices.
- Maintained best practices for telecom installations and services by adhering to company standards and serving clients accordingly.
- Responsible for customer network reactive fault management and resolution.
- Worked on large networks & Managed Service Portfolio. Worked on different service types like ILL, VPN, MPLS, TDM,Voice Circuits, PBX and Hosted Services Collaborated with the other telecom vendors to give the best possible solution to customers.
- Coordinate after-hours testing for customers. Arrange and communicate testing times to customer, NOC personnel and TELCO.
- Responsible for resolving trouble tickets created by the clients through email and remote access.
team lead (s)
- Making day end reports for internal Dept. and Client.
- Oversaw employee’s performance to ensure customer satisfaction goals were consistently meet.
- Daily taking some time out to sit with the Team and discuss their problems related work so that we can improve our work quality and office environment.
- Review and approve SOP, other process related documentation as per ISO format