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switchboard operator

  • First point-of-contact for three hospitals within UnityPoint network in the Peoria-area
  • Assist callers with transfers to appropriate departments within the hospitals and network affiliates, following set guidelines
  • Assist hospital staff with communication using phone, pager, PA system, etc.
  • Retain records of daily activities including emergency pages

switchboard operator

  •  Receiving and placing outgoing calls
  •  Assist Cashiering duties 
  • Room and conferences reservations
  •  Assisting in reception duties 
  • Receiving and directing information to the respective departments 

switchboard operator/records and referral specialist/phlebotomist

  • Receive incoming patient phone calls according to office standards of conduct. 
  • Answer patient questions and address concerns.
  • Direct inbound phone calls to appropriate recipient.
  • Page appropriate parties using intercom system. 
  • Provided customer service to all patients via telephone. 
  • Collect and file patient records according to office standards. 
  • Speak with various insurance carriers to verify coverage and obtain prior authorization.

switchboard operator/schedule operator

  • Receive and route a high volume of incoming calls.
  • Listen to a patients concerns and translate those into a format for use by medical professionals.
  • Maintain friendly and professional disposition in the face of sometimes challenging public attitudes and stances.
  • Stay positive and be kind to the patient!

switchboard operator

  • Answer and transfer all calls coming into Loyola Academy twice a week for two hours at a time.