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service coordinator

  • Accountable for providing day to day support to Tech2Home customers, technicians and other stakeholders via phone, E-mail and other electronic mediums
  • Responsible for looking after ACT, NSW and QLD states for Class 1(FSD) and class 2 (Aerial & Underground) NBN installation
  • Liaise with various authorities such as Sydney Water, Telstra, Council, Energy Australia and LAC (Land Access Compliance) to get the civil/construction work permission
  • Upload the DBYD (Dial Before You Dig) documents to the TOW for field managers and technicians 
  • Schedule field technician’s visit to install NBN service as per customer’s availability
  • Ensure enough technicians are available to cover the daily TOWs
  • Making pre installation call to customers regarding their booking  and to verify the booking details
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service coordinator

  • Liaising with both customers and clients
  • Work under tight deadlines
  • Cohering with management
  • Using service and sales based software
  • Payment processing
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service coordinator

  • Assigning Installation calls of product to particular ASC’s as per their region of interest through system, and keeping track of each and every product Installation TAT.
  • Co-ordinate and support  a team of field technicians to complete and reconcile installations and service of NBN
  • Assist technician to resolve service activation issues by following basic trouble shooting steps
  • Contact NBN Service Activation Centre (SAC) regarding complex and unresolved activation issues
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service coordinator

  • Assisted clients in obtaining services through NYC’s early intervention program (EIP).
  • Informed clients of their resources and rights made available to them through the EIP.
  • Communicated and coordinated proper selections of service providers according to eligibility outcomes.
  • Planned client transitions to preschool, special education, and/or other program services.
  • Maintained consistent monthly monitoring of EIP services and the overall progress of clients.
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service coordinator

  • Works to ensure that an average of 300 clients receive the best service possible
  • Effectively supervise approximately 175 personal care aides to ensure that they are providing superior care to clients.
  • Ensure that personal care aides stay up to date with all required trainings and requirements.
  •  Coordinate schedules with nurses and clients for initial admissions as well as routine follow-ups.
  • Coordinate schedules with Certified Nurse Assistants, Personal Care Aides and clients for weekly visits.