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service coordinator

  • Currently working with SONY INDIA PVT. LTD. (Head Office) as a service coordinator with more than 1 year experience in service operations department by solving technical issues of BRAVIA and HT. 
  • Resolving day to day issues regarding service throughout all the ASC’s & ADC’s of North India.
  • Handling escalations of dealers, customers & SONY Head Office.
  • Claims verification of ASC’s & ADC’s by signing and submitting to Newsis.
  • Handling teams for product services, Installation and controlling the TAT report.
  • Coordinating with Sales Team & SBA’s for urgent solutions of Demo & Installation and technical issues.
  • B2B Sales, brand promotion activities in coordination with Sales and Marketing Team.
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service coordinator

  • Providing Services to top leading Paints manufacturings.
  • Doing coordination job between engineers & counters.
  • MIS ( Management Information System).
  • Working on SEIBEL corporate software of GE healthcare.
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service coordinator

  • Manage 50+ employees
  • Hiring caregivers and conducting orientations
  • Signing up new clients
  • Resolve problems concerning caregiver and customer issues.
  • Maintain metrics, reports, process documentation for the purpose of building and maintaining the business.
  • On-Call every other week 24 hours a day for 7 days
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service coordinator

  • In charge of comps/voids, making change, handling customers various allergies, training new hires. enforcing rules, etc. 
  • Supervise the work of staff members and hold them accountable for work duties.
  • Working on TALISMA (CRM), SAP, NeWSIS as well as on Excel.
  • Direct coordination with service centers & Dealers. 
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service coordinator

  •  Co-ordination for service department like cash/credit invoices.
  •  Stores – Inventory, spare parts ordering, receiving spares and system entry for PO, managing spare parts stores.
  •  Controlling daily service activities along with Service Manager.
  • Acts as liaison between clients and company.
  • Answers client and customer questions.
  • Addresses and resolves any issues and complaints.
  • Reports problems and unresolved issues to manager or director.