Senior Customer Service Representative Resume Examples

senior customer service representative

  • Provided world class bilingual customer service to customers of over 20 retail client portfolios.
  • Handled dispute claims and educated customers on fraud prevention.
  • Educated client on credit card applications and overall credit information
  • Assisted management with the preparation of presentations and creation of spreadsheets that included individual employee metrics and overall team performance monthly.
  • Assisted training by doing side by side with new hires and help them with brief coaching regarding tone, soft skills and portfolio handling.

senior customer service representative

  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.Provide assistance for customers with special billing requests.
  • Receive calls from customers regarding prepaid card balance and financial obligation. Also, respond to their queries and complaints.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and procedures
  • Provide floor support and guidance in handling difficult or complex problems or in resolving escalated complaints.

sr. customer service representative

  • Coach employees in job duties or company policies or arrange for training to be provided.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. 
  • Accuracy in handling all assigned tasks. 
  • Attendance and punctuality. 

senior customer service representative

  • Assist customers and promote sales.
  • Deliver merchandise if requested and collect payment.
  • Reconcile inventory stock level.
  • Provide employees with guidance in handling difficult or complex problems or in resolving any complaints or disputes.

senior customer service representative

  • Calculate and quote charges for services such as long term and short term rental agreements.
  • Review records or reports pertaining to activities such as production, vehicle services or repairs ,
  • Maintain records pertaining to inventory, personnel, orders, supplies, or vehicle
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. maintenance.monitor work activities, or evaluate performance.

sr. customer service representative

  • Greeting customers entering branch and promoting sales or special programs.
  • Answering customer telephone calls promptly to avoid on-hold wait times.
  • Responding to customer requests for products,services and company information.
  • Process customer cash deposits and withdrawals, cheques,transfers,bills and credit card payments, certified cheques and other related banking transactions.
  • Obtain and process information required for the provision of the services,such as opening accounts and saving plans and purchasing bonds.
  • Assisting customers with compromised debit cards and issuing new credentials.
  • Reconciliation of cash drawer and resolving descripencies.

senior customer service representative

  • Provided customers with a direct positive experience in renting a vehicle, managing their existing rental, or account related questions.
  • Solicited sales of additional services or products.
  • Transferred vehicles, helped maintain them, and ensured general fleet health. 
  • Removing of mutilated currency from circulation.

senior customer service representative

  • Counting and packing currency and coins.
  • Providing customer records on demand, including account statements and copies of cheques.
  • Completing special procedures for customers such as ordering new cheques, stopping payments or investigating identity theft.
  • Accessed computerized financial information to answer questions related to specific accounts.

senior customer service representative

  • Analyzing sales figures and forecasting future sales and share it with Store Managers.
  • Targets on every day.
  • Update and train staff regarding the latest update about the product
  • Using information technology to record sales figures, for data analysis and forward planning.
  • Ensuring standards for quality, customer services.
  • Dealing with sales, as and when required. 
  •  Customer Focus 

senior customer service representative

  • Attentive and making clear communication to each customer needs 
  • Excellent computer skills with Excel, Microsoft Word, Odyssey and Arms system
  • Modify reservations and receipts 
  • Trained over 40+ employees 
  • Rewarded several times for being a team player