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1

sr. customer service representative

  • Knowledge King competition winner.
  • Best Performer for- November 2015, July 2016, August 2016, March 2017, April 2017, August 2017, September 2017, February 2018, March 2018, June 2018 and Sep 2018
  • Top Performer in Project CQ-ITFN DMAIC February 2016- July 2016 
  • Rated as “Exceeds Expectation” for consecutive last 2 years in the annual appraisal. 
  • No FE/FTR calls produced for almost more than 30 months.
  • SBI-CGM and other SBI clients rated one of my calls as best call taken. 
2

senior customer service representative

  • Consulted with customers to figure out the best solutions for their telecommunications needs and to help them use our reporting website to meet their goals 
  • Developed and maintained extensive knowledge on ever-changing policies, products, and processes
  • Used various programs to compile customer information for reports 
  • Performed various walkthroughs with clients to ensure their understanding and provided support contact information and documents (often written by myself using word processing software) in case follow-up was needed 
  • Consistently achieved high performance scores and helped co-workers to improve their performance through sharing knowledge and proofing
  • Self-taught functions of reporting website and shared these findings with co-workers to broaden our ability to assist clients 
  • Worked with manager to explore ways to improve personal and team effectiveness 
3

sr. customer service representative

  • Order Entry
  • SAP Management
  • SalesForce Management
  • InContact Management
  • Avaya Management
  • Skype Management
  • KPI’S Management
4

senior customer service representative

  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Processed, scheduled and executed customer orders for new and established customers
  • Engaged clients in person and over phone to answer questions and address complaints
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns
5

sr. customer service representative

  • Handle Inbound/Outbound calls.
  • Dealing with passenger enquiries about flight departures and arrivals.
  •  Probing for Customer Requirement.
  • Booking Air Ticket / Modify booked tickets.
  • Provide Flight Details and basic information.
  • Handle complaints, provide appropriate resolutions and alternatives within the time limits.
  • Listen and respond to customer’s needs and concerns.