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1
sr. customer service representative
- Knowledge King competition winner.
- Best Performer for- November 2015, July 2016, August 2016, March 2017, April 2017, August 2017, September 2017, February 2018, March 2018, June 2018 and Sep 2018
- Top Performer in Project CQ-ITFN DMAIC February 2016- July 2016
- Rated as “Exceeds Expectation” for consecutive last 2 years in the annual appraisal.
- No FE/FTR calls produced for almost more than 30 months.
- SBI-CGM and other SBI clients rated one of my calls as best call taken.
2
senior customer service representative
- Consulted with customers to figure out the best solutions for their telecommunications needs and to help them use our reporting website to meet their goals
- Developed and maintained extensive knowledge on ever-changing policies, products, and processes
- Used various programs to compile customer information for reports
- Performed various walkthroughs with clients to ensure their understanding and provided support contact information and documents (often written by myself using word processing software) in case follow-up was needed
- Consistently achieved high performance scores and helped co-workers to improve their performance through sharing knowledge and proofing
- Self-taught functions of reporting website and shared these findings with co-workers to broaden our ability to assist clients
- Worked with manager to explore ways to improve personal and team effectiveness
3
sr. customer service representative
- Order Entry
- SAP Management
- SalesForce Management
- InContact Management
- Avaya Management
- Skype Management
- KPI’S Management
4
senior customer service representative
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Processed, scheduled and executed customer orders for new and established customers
- Engaged clients in person and over phone to answer questions and address complaints
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
5
sr. customer service representative
- Handle Inbound/Outbound calls.
- Dealing with passenger enquiries about flight departures and arrivals.
- Probing for Customer Requirement.
- Booking Air Ticket / Modify booked tickets.
- Provide Flight Details and basic information.
- Handle complaints, provide appropriate resolutions and alternatives within the time limits.
- Listen and respond to customer’s needs and concerns.
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