Use This Template 
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
1
sr. customer service representative
- Knowledge King competition winner.
- Best Performer for- November 2015, July 2016, August 2016, March 2017, April 2017, August 2017, September 2017, February 2018, March 2018, June 2018 and Sep 2018
- Top Performer in Project CQ-ITFN DMAIC February 2016- July 2016
- Rated as “Exceeds Expectation” for consecutive last 2 years in the annual appraisal.
- No FE/FTR calls produced for almost more than 30 months.
- SBI-CGM and other SBI clients rated one of my calls as best call taken.
2
senior customer service representative
- Consulted with customers to figure out the best solutions for their telecommunications needs and to help them use our reporting website to meet their goals
- Developed and maintained extensive knowledge on ever-changing policies, products, and processes
- Used various programs to compile customer information for reports
- Performed various walkthroughs with clients to ensure their understanding and provided support contact information and documents (often written by myself using word processing software) in case follow-up was needed
- Consistently achieved high performance scores and helped co-workers to improve their performance through sharing knowledge and proofing
- Self-taught functions of reporting website and shared these findings with co-workers to broaden our ability to assist clients
- Worked with manager to explore ways to improve personal and team effectiveness
3
sr. customer service representative
- Order Entry
- SAP Management
- SalesForce Management
- InContact Management
- Avaya Management
- Skype Management
- KPI’S Management
4
senior customer service representative
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Processed, scheduled and executed customer orders for new and established customers
- Engaged clients in person and over phone to answer questions and address complaints
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
5
sr. customer service representative
- Handle Inbound/Outbound calls.
- Dealing with passenger enquiries about flight departures and arrivals.
- Probing for Customer Requirement.
- Booking Air Ticket / Modify booked tickets.
- Provide Flight Details and basic information.
- Handle complaints, provide appropriate resolutions and alternatives within the time limits.
- Listen and respond to customer’s needs and concerns.
Suggested Reading:
Related Articles
Cross Off This Resume Checklist to Send a Better Document
Sending your resume to employers can be nerve-wracking. You hope against hope that they’ll notice you and like what they see, especially if the job is one you really want....
The Pros and Cons of Using Resume Examples
If you want to be successful, studying the practices of successful people is a good strategy. For the career-minded individual, having a quality resume is a top priority. Since creating...
Who Can Use a Resume Builder?
People from all walks of life know about the highs and lows of the career search. Whether it is a seasoned veteran closing in on a top position in their...