Senior Customer Service Representative Resume Examples

sr. customer service representative

  • Knowledge King competition winner.
  • Best Performer for- November 2015, July 2016, August 2016, March 2017, April 2017, August 2017, September 2017, February 2018, March 2018, June 2018 and Sep 2018
  • Top Performer in Project CQ-ITFN DMAIC February 2016- July 2016 
  • Rated as “Exceeds Expectation” for consecutive last 2 years in the annual appraisal. 
  • No FE/FTR calls produced for almost more than 30 months.
  • SBI-CGM and other SBI clients rated one of my calls as best call taken. 

senior customer service representative

  • Consulted with customers to figure out the best solutions for their telecommunications needs and to help them use our reporting website to meet their goals 
  • Developed and maintained extensive knowledge on ever-changing policies, products, and processes
  • Used various programs to compile customer information for reports 
  • Performed various walkthroughs with clients to ensure their understanding and provided support contact information and documents (often written by myself using word processing software) in case follow-up was needed 
  • Consistently achieved high performance scores and helped co-workers to improve their performance through sharing knowledge and proofing
  • Self-taught functions of reporting website and shared these findings with co-workers to broaden our ability to assist clients 
  • Worked with manager to explore ways to improve personal and team effectiveness 

sr. customer service representative

  • Order Entry
  • SAP Management
  • SalesForce Management
  • InContact Management
  • Avaya Management
  • Skype Management
  • KPI’S Management

senior customer service representative

  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Processed, scheduled and executed customer orders for new and established customers
  • Engaged clients in person and over phone to answer questions and address complaints
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns

sr. customer service representative

  • Handle Inbound/Outbound calls.
  • Dealing with passenger enquiries about flight departures and arrivals.
  •  Probing for Customer Requirement.
  • Booking Air Ticket / Modify booked tickets.
  • Provide Flight Details and basic information.
  • Handle complaints, provide appropriate resolutions and alternatives within the time limits.
  • Listen and respond to customer’s needs and concerns.

sr. customer service representative

  • Solicitate personal details of customer,HDFC Life policy.
  • Finally initiation of payment is done by Customer’s Credit card.
  • Provide information about products and services.
  • Up selling Hotel Accommodation & Taxi Service.

senior customer service representative

  •  Monitor and controls Store reports and manages loss control functions. 
  •  Assist in developing a platform and Teller schedules by Full-Time Equivalent (FTE) and manages Paid Time Off (PTO).
  • Ensure that Teller Operational Standards, including proving the vault, Store Recap, drawer management, and settlement competency are completed by following company policy.
  • Store Wealth Representative Champion.

sr. customer service representative

  • Worked for Google as a Vendor to provide support for leading YouTuber’s.  
  • Resolved any issues and problems arising during Creator’s project execution.
  • Collaborated with network executives (MCN – Multi Channel Network) like Vevo, T-Series, Zee Media and many more to define and propel organization’s mission and vision.
  • Liaised with customers, management and sales team to better understand creators needs and recommend appropriate solutions.
  • Managed creator’s channel designs, revenue models, analytics and engagement strategies.

senior customer service representative

  • Maintain and help expand existing customer account base through telephone and e-mail contacts with customers.
  • Work closely with DNP sales team and executives to provide superior service to customers.
  • Work closely with other departments to expedite/coordinate shipments as needed.
  • Respond quickly to customer’s needs and satisfying requests efficiently.
  • Make product recommendations and work closely with customers to find the right solution for their needs.
  • Ensure that customers understand the benefits and advantages of DNP’s technology and services.
  • Assist company efforts to drive and promote customer satisfaction throughout the organization.

senior customer service representative

  • Act as a frontline interface with customers of Vodafone Premium Segmented Customers 
  • The main purpose is to facilitate and provide a Vodafone global customer service standard 
  • Own and manage the client relationship: resolving calls efficiently and effectively. 
  • Ensure service level agreements are met and maintained. 
  • Work as part of a team to ensure offering world-class Customer Service at all times. 
  • Be proactive in regard to the improvement of processes and procedures. 
  • Communicate positively with all involved parties in order to facilitate the customer’s reception of the expected distinguished service.