Sign in Senior Customer Service Representative Resume Examples
sr. customer service representative
- Knowledge King competition winner.
- Best Performer for- November 2015, July 2016, August 2016, March 2017, April 2017, August 2017, September 2017, February 2018, March 2018, June 2018 and Sep 2018
- Top Performer in Project CQ-ITFN DMAIC February 2016- July 2016
- Rated as “Exceeds Expectation” for consecutive last 2 years in the annual appraisal.
- No FE/FTR calls produced for almost more than 30 months.
- SBI-CGM and other SBI clients rated one of my calls as best call taken.
senior customer service representative
- Consulted with customers to figure out the best solutions for their telecommunications needs and to help them use our reporting website to meet their goals
- Developed and maintained extensive knowledge on ever-changing policies, products, and processes
- Used various programs to compile customer information for reports
- Performed various walkthroughs with clients to ensure their understanding and provided support contact information and documents (often written by myself using word processing software) in case follow-up was needed
- Consistently achieved high performance scores and helped co-workers to improve their performance through sharing knowledge and proofing
- Self-taught functions of reporting website and shared these findings with co-workers to broaden our ability to assist clients
- Worked with manager to explore ways to improve personal and team effectiveness
sr. customer service representative
- Order Entry
- SAP Management
- SalesForce Management
- InContact Management
- Avaya Management
- Skype Management
- KPI’S Management
senior customer service representative
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Processed, scheduled and executed customer orders for new and established customers
- Engaged clients in person and over phone to answer questions and address complaints
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
sr. customer service representative
- Handle Inbound/Outbound calls.
- Dealing with passenger enquiries about flight departures and arrivals.
- Probing for Customer Requirement.
- Booking Air Ticket / Modify booked tickets.
- Provide Flight Details and basic information.
- Handle complaints, provide appropriate resolutions and alternatives within the time limits.
- Listen and respond to customer’s needs and concerns.
sr. customer service representative
- Solicitate personal details of customer,HDFC Life policy.
- Finally initiation of payment is done by Customer’s Credit card.
- Provide information about products and services.
- Up selling Hotel Accommodation & Taxi Service.
senior customer service representative
- Monitor and controls Store reports and manages loss control functions.
- Assist in developing a platform and Teller schedules by Full-Time Equivalent (FTE) and manages Paid Time Off (PTO).
- Ensure that Teller Operational Standards, including proving the vault, Store Recap, drawer management, and settlement competency are completed by following company policy.
- Store Wealth Representative Champion.
sr. customer service representative
- Worked for Google as a Vendor to provide support for leading YouTuber’s.
- Resolved any issues and problems arising during Creator’s project execution.
- Collaborated with network executives (MCN – Multi Channel Network) like Vevo, T-Series, Zee Media and many more to define and propel organization’s mission and vision.
- Liaised with customers, management and sales team to better understand creators needs and recommend appropriate solutions.
- Managed creator’s channel designs, revenue models, analytics and engagement strategies.
senior customer service representative
- Maintain and help expand existing customer account base through telephone and e-mail contacts with customers.
- Work closely with DNP sales team and executives to provide superior service to customers.
- Work closely with other departments to expedite/coordinate shipments as needed.
- Respond quickly to customer’s needs and satisfying requests efficiently.
- Make product recommendations and work closely with customers to find the right solution for their needs.
- Ensure that customers understand the benefits and advantages of DNP’s technology and services.
- Assist company efforts to drive and promote customer satisfaction throughout the organization.
senior customer service representative
- Act as a frontline interface with customers of Vodafone Premium Segmented Customers
- The main purpose is to facilitate and provide a Vodafone global customer service standard
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regard to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate the customer’s reception of the expected distinguished service.
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