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scheduler/personel care aide

  • Conduct monthly vehicle checks to ensure that mechanical, safety, and emergency equipment is in good working order.
  • Maintain delivery dockets, reports, process documentation,  training and daily log book safety records.
  • Supervise the work of other schedulers.
  • Reconcile delivery dockets, check for any errors and invoice customers accordingly


  • Respond to all incoming calls routed from dialer.
  • Listen to customer requests to answer questions and provide appropriate information.
  • Review account information and verify current information making changes as needed.
  • Data enter information into customer database ensuring accuracy.
  • Contact customers as needed for follow-up.
  • Route calls and patient cases to appropriate department for follow-up.
  • Check email daily for any updates or changes to directories, policies and procedures, staff, etc.


  • Maintain monthly staffing schedules for nursing department, making adjustments as needed.
  • Develop daily schedules for all nursing staff to meet state requirements.
  • Ensure that the resident to staff ratio is in accordance with the state requirements.
  • Prepare monthly reports on resident to staff ratios for the corporate office.
  • Meet with all new employees in the facility to make ID badges.
  • Develop orientation schedules for all new employees in the nursing department.
  • Review all vacation requests for the nursing department and approve based on department needs and staffing requirements.


  • Participate in the creation of a customized operational computer system for the business
  • Provided IT support when required
  • Provided Payroll assistance when required
  • Run reports from Time Advantage Timekeeping for staffing reports.
  • Assist on the reception desk when needed.