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resolution specialist

  • Raising relevent service order to resolve customers inquiries such as connection, disconnection, meter reads etc.
  • Solicit sales for different property and fuel.
  • Complete contract forms, make changes in the information request in SAP.
  • Taking potential Ombudsman complaints.
  • Setting up paymnet plans for hardship customer.
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resolution specialist (sme)

  • Provide technical advice to call center agents on the technical details of the DSL service being provided.
  • Answer sup calls for that common agents are unable to handle technically / emotionally.
  • Evaluate call center agents’ performance and provide coaching when necessary. 
  • Supervise the work of aligned team members to ensure adherence to quality standards
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resolution specialist

  •  Function as a Supervisor, supporting customer service associates and handling escalated contacts. Being action-orientated, flexible problem-solvers with excellent research skills and demonstrating Customer Obsession and Ownership on every contact.
  •  Maintaining a high level of accessibility as a general resource for the site. 
  •  Facilitating communication between Customer Service Associates  and the management team via the ticketing process. 
  •  Demonstrating effective communication and cooperation with Customer Service Managers and peers in an effort to manage team work load and morale. 
  •  Serving as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service. 
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resolution specialist

  • A problem solver for associates and customers
  • Handling escalations and concessions
  • Performance improvement  by maintaining a high level of accessibility as a general resource for team members 
  • Demonstrating effective communication and cooperation with Team Managers and peers in an effort to manage team work load and morale
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senior resolution specialist / customer service representative

  • Assist agent with resolving customer complaints or answer customers’ questions regarding policies and procedures.
  • Insure agents are providing member accurate information while assisting on call 
  • Operate Medicare Systems 
  • Take every incoming call in a high volume call center
  • Act as acting supervisor on escalated calls.
  • Notate every account with detailed notes.
  • Very knowledge with Medicare Part D and HIPAA