Use This Template 
Not in love with this template? Browse our full library of resume templates
Build your resume in 15 minutes
Use professional field-tested resume
templates that follow the exact resume rules employers look for.
Related Resumes & Cover Letters
1
reservations agent
- Assist customers with new or existing reservations and add lap infants
- Protection on canceled, delayed or miss connection flights
- Advisory of the DOT regulation and all fare rules and price quotes that would apply
- Enroll customers in Aadvantage program
- Give information on our Admirals club lounges and locations
- Prepare Domestic/international revenue and Domestic mileage award itineraries and setup ticketing
- Resolution at first point of contact via Isolve
2
reservations agent
- Book room requests for customers, which led to an additional 20 percent gain in profits with a proven capacity to upsell.
- Facilitate check-in and check out for guests, including running credit cards for rooms, services, and other purchases.
- Keeping an upbeat and positive attitude throughout the day, and have the ability to work in a high pressured environment.
- Maximizing the revenue by converting inquiries, recognizing business prospects and opportunities to upsell the services.
- As being the first contact of the hotel giving the relevant information and providing the premium experience for the guest.
- Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction.
3
reservations agent
- Confer with customers by telephone to provide information about air travel for business and pleasure.
- Make reservations, change previous reservations to accommodate customers’ needs, or cancel reservations when necessary.
- Listen to customer request and answer questions.
- Check to ensure that appropriate changes were made to resolve customers’ concerns and problems.
- Maintain knowledge base of destinations served to advise customers’ as needed.
- Suggest and check alternate locations to customers seeking lower fares or alternate times for air travel. Advise customers lacking complete details or information about requested markets and our serviced markets.
- Promote company services and products as appropriate.
4
reservations agent
- Creating and confirming booking reservations for customers via email and phone.
- Admin task delegation for myself and our team.
- Assist with complain/escalation phone calls from customers.
- Loyalty calls to Accor members staying at any of the Sydney Olympic Park hotels.
5
reservations agent
- Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.
- Helped Group Sales Coordinator maintain rooming lists.
- Provided guests with the requested information concerning the facilities locations and surrounding area.
- Assisted Corporate Reservation Director and Reservations Supervisor with a variety of tasks not limited to brochure requests gift certificate processing and data entry.
- Answer inquiries regarding hotel services and registration by e-mail or by telephone and in person providing information about services available in the community and responding to guest complaints.
Suggested Reading:
Related Articles
6 Easy Steps to Blow the Dust Off Your Resume
If you’re on the lookout for a new position, or just have the idea in the back of your mind, it’s a good plan to update your resume. In fact,...
Resume Buzzwords: What Are They, and Are They Right for Me?
When you’re writing your resume, it can be tempting to follow resume templates or plug in commonly used blanket phrases about your job duties. In most cases, this isn’t a...
How Can Your Resume Support Your Cover Letter?
If your resume is your first impression, your cover letter is your opening pitch. Together these two professional documents present you, as a package, to a company. As such, they...