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6
reservations agent
- Operated telephone switchboards and systems to advance and complete reservations transactions, while maintain highest call rate in the department.
- Provided assistance for guests with special billing requests.
- Calculated and quoted charges for services such as long-distance connections.
- Make customers’ day by being a cheerful voice on the other end of the phone line.
7
reservations agent
- Updated and inputted incoming reservations daily.
- Assisted clients with online booking queries.
- Monthly reports for affiliate websites.
- Opened and Closed contracts.
8
reservations agent
- Inputted reservations into system.
- Responded to inquiries from clients about the availability and cost of vehicles.
- Explained the terms/conditions of rental.
- Assisted in answering of local & toll free telephone lines.
- Provided customers with product and service information.
- Follow up customer calls where necessary.
9
reservations agent
- Book room requests for customers, which led to an additional 20 percent gain in profits with a proven capacity to upsell.
- As being the first contact of the hotel giving the relevant information and providing the premium experience for the guest.
- Updated and inputted incoming reservations daily.
- Opened and Closed contracts.
10
reservations agent / travel specialist
- Assisted travel agents with planning complex itineraries for their clients. Worked with the direct consumer in a similar fashion.
- Provided sales proposals for travel agents to present to their clients.
- Stayed as competitive as possible in order to procure a long-term, repeat client base.
- Utilized strong customer service / sales skills to keep clients from using discount online retailers.
- Have extensive geographical knowledge; able to map out wonderful multi-stop, complex travel itineraries.
- Handled all aspects of a vacation package from the planning stage to the end as well as any in-travel and post-travel needs.
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