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reservations agent

  • Operated telephone switchboards and systems to advance and complete reservations transactions, while maintain highest call rate in the department.
  • Provided assistance for guests with special billing requests.
  • Calculated and quoted charges for services such as long-distance connections.
  • Make customers’ day by being a cheerful voice on the other end of the phone line.
7

reservations agent

  •  Updated and inputted incoming reservations daily.
  • Assisted clients with online booking queries.
  • Monthly reports for affiliate websites.
  • Opened and Closed contracts. 
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reservations agent

  • Inputted reservations into system.
  • Responded to inquiries from clients about the availability and cost of vehicles. 
  • Explained the terms/conditions of rental. 
  • Assisted in answering of local & toll free telephone lines. 
  • Provided customers with product and service information. 
  • Follow up customer calls where necessary. 
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reservations agent

  • Book room requests for customers, which led to an additional 20 percent gain in profits with a proven capacity to upsell.
  • As being the first contact of the hotel giving the relevant information and providing the premium experience for the guest. 
  • Updated and inputted incoming reservations daily.
  • Opened and Closed contracts.
10

reservations agent / travel specialist

  • Assisted travel agents with planning complex itineraries for their clients. Worked with the direct consumer in a similar fashion. 
  • Provided sales proposals for travel agents to present to their clients. 
  • Stayed as competitive as possible in order to procure a long-term, repeat client base.
  • Utilized strong customer service / sales skills to keep clients from using discount online retailers. 
  • Have extensive geographical knowledge; able to map out wonderful multi-stop, complex travel itineraries.
  • Handled all aspects of a vacation package from the planning stage to the end as well as any in-travel and post-travel needs.