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1

reservations agent

  • Assist customers with new or existing reservations and add lap infants
  • Protection on canceled, delayed or miss connection flights
  • Advisory of the DOT regulation and all fare rules and price quotes that would apply
  • Enroll customers in Aadvantage program
  • Give information on our Admirals club lounges and locations
  • Prepare Domestic/international revenue and Domestic mileage award  itineraries and setup ticketing
  • Resolution at first point of contact via Isolve
2

reservations agent

  • Book room requests for customers, which led to an additional 20 percent gain in profits with a proven capacity to upsell.
  • Facilitate check-in and check out for guests, including running credit cards for rooms, services, and other purchases. 
  • Keeping an upbeat and positive attitude throughout the day, and have the ability to work in a high pressured environment.  
  • Maximizing the revenue by converting inquiries, recognizing business prospects and opportunities to upsell the services. 
  • As being the first contact of the hotel giving the relevant information and providing the premium experience for the guest. 
  • Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction.
3

reservations agent

  • Confer with customers by telephone to provide information about air travel for business and pleasure.
  • Make reservations, change previous reservations to accommodate customers’ needs, or cancel reservations when necessary.
  • Listen to customer request and answer questions.
  • Check to ensure that appropriate changes were made to resolve customers’ concerns and problems.
  • Maintain knowledge base of destinations served to advise customers’ as needed.
  • Suggest and check alternate locations to customers seeking lower fares or alternate times for air travel.  Advise customers lacking complete details or information about requested markets and our serviced markets.
  • Promote company services and products as appropriate.
4

reservations agent

  • Creating and confirming booking reservations for customers via email and phone.
  • Admin task delegation for myself and our team.
  • Assist with complain/escalation phone calls from customers.
  • Loyalty calls to Accor members staying at any of the Sydney Olympic Park hotels.
5

reservations agent

  •  Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.
  • Helped Group Sales Coordinator maintain rooming lists.
  • Provided guests with the requested information concerning the facilities locations and surrounding area.
  • Assisted Corporate Reservation Director and Reservations Supervisor with a variety of tasks not limited to brochure requests gift certificate processing and data entry.
  •  Answer inquiries regarding hotel services and registration by e-mail or by telephone and in person providing information about services available in the community and responding to guest complaints.